Customer Reviews for East York Coin Laundry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East York Coin Laundry

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CASSANDRA ANN HE W.
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Customer did not leave a comment.

DMITRIY P.
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Great customer service, Mohsin went above and beyond helping us.

ARNAB C.
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This location needs to get their act together, and fast. They've just started their Uhaul franchise so I understand that these are teething issues, but in terms of customer service, they have a lot to learn. First, I booked an appliance dolly along with my van, and when I showed up to collect the van, I was told that there was no dolly available. I asked if they could transfer my booking over to another location nearby, they said I would have to go over the entire process all over again, and was essentially on my own. Reluctantly, I picked up the van and manually hauled a 123 kg stove with help from some friends. When I returned the van, the fuel gauge was maybe 1 degree to the left of where it had been at the time of checkout (15/16tha of a tank - which the check-in attendant had claimed to be full at check in, until advised otherwise). For this (at the very most, a litre of fuel), the shop attendant now tried to charge me a fairly steep penalty. I rarely argue with service providers but given the ridiculousness of the situation, I stood my ground this time and got away with not having to pay the penalty. Overall, these guys would do well to recognize that treating their customers with a touch more respect and care beyond the artifices of a typical, rehearsed customer interaction would help them retain customers. I, for one, would never return to this location. I am giving them three stars merely out of sympathy for their rookie business and because I don't want them to suffer more in the hard times we all face already. For the service I received, half a star would have sufficed otherwise.

Armen T.
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Customer did not leave a comment.

Qiyuan L.
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Very friendly stuff there. I think it's a new uhual spot in this neighborhood? Had a great experience for both picking up and dropping off. I would highly recommend this spot for uhual rental !

GARY H.
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1) There was no drop off box for me to drop the keys off when binging back my vehicle 2) I got charged for gas - when I received the truck it was 5/8 full of gas and that was the way I returned it. I much much much prefer to be given the truck with a full tank of gas and that is the way I will return it. This way there is no disputes. 3) I asked for a dolly when I made my reservation. I did not find out until after I got back to my place that no dolly was put inside the truck. This made my life very difficult. Gary Hogle

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