Customer did not leave a comment.ROBERT R. | Overall Experience
Customer Reviews for Easy Self Storage
(U-Haul Neighborhood Dealer)
Royal Palm Beach, FL 33411
Services at this Location:
- Mon-Fri: 9:30 am - 6 pm
- Sat: 8:30 am - 4 pm
- Sun: 10 am - 3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD E.
Always a great experience - we rent our storage space there, as well, and they are always helpful!William F.
Customer Service was good. In and Out.Orde B.
Customer did not leave a comment.AUDREANER M.
Dealing with U-Haul is a joke you guys the 800 number tells you one thing your unit people tell you another thing and nothing gets resolvedjoseph P.
If i need a storage unit again i will definitely come back here.great staff and clean facilitiesJAMIE S. | Overall Experience
Everything from great, very fast check in and out... Would definitely recommendRosa P.
Everything about my experience was 100% positive... keep up the good work at the previewed location.Alexander G.
Thank you guys for the hospitality and great conversation. Your prices were the best I saw around the area. Having to travel long distance but sit and wait for a return load back, heading north to Virginia or New York becomes tidus when you have your trailer with you, at times. If I am back on the road, I'll contact you guys first for availability. Again guys thank you. My only suggestion is putting a gate access box in the middle of the main gate or one gate for entry only and another for exit only.Frank M. | Overall Experience
Customer did not leave a comment.Madelaine C.
Nothing all was greatMICHELL B.
Storage unit had rat poopLuis T. | Overall Experience
Customer did not leave a comment.Johnny J.
Customer did not leave a comment.Johnny F.
Customer did not leave a comment.Alberto C.
I was charged 20 dollars for returning the equipment myself after hours using your online system. Why was I charged?ZACHARY B.
Very easy going and friendly service. Would definitely choose this location again.Bryan R.
Customer did not leave a comment.Diana B.
We have been doing business with Easy Self Storage since they opened. Always a pleasant, professional experience. The facility is well maintained and the staff is friendly and helpful.KRIS C. | Overall Experience
GTruck cabin was dirty (papers on the floor), also the driver door does not close properly, it started raining and water would get in.Arturo Z.
Customer did not leave a comment.John M.
Customer did not leave a comment.Joaquin C.
Customer did not leave a comment.Roland P.
Great spot, manager there was awesome. Will definitely use in the future.nicholas n. | Overall Experience
I would like to report that they broke into the storage and robbed some of my stuff, I just went to see it when I opened the boxes already at my house and they also stole the top connector of my fridge that was there and some work machinesYves S. | Overall Experience
Customer did not leave a comment.gary h. | Overall Experience
Customer did not leave a comment.Keith T.
No hassle rent and returnDavid H.
Customer did not leave a comment.Miguel P.
Thank you Easy Storage for taking good care of our belongings!!!TAMMY S. | Overall Experience
Everything went very smoothlyjanet A.
Customer did not leave a comment.steven p. | Overall Experience
All goodðŸ‘ðŸ¼Rafael M.
Great place I can recommend at anytimeDominique Q. | Overall Experience
Paul and Zack we're always helpful , polite and went the extra mile when in need.PETE Z. | Overall Experience
Customer did not leave a comment.JEFFERY S. | Overall Experience
Customer did not leave a comment.William F.
Customer did not leave a comment.LESLIE M.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.RICHARD M.
Well my experience started off by stepping in dog shit at 8:30am because where the truck was parked is where the owner of the place walks his dog. The warning from the gentleman in the office came a little too late. After that, the move seemed to be going okay and on schedule with the 9 hrs I allotted myself for the day. On the second trip leaving my loading location heading to my unload location the truck broke down. This was at 4:30 in the afternoon. So I called roadside for assistance. That in itself was quite the experience as the first rep I spoke to sounded like she was half asleep and couldn't get the words out to save her life. She didn't understand that I was still in my neighborhood a few houses down from my own. There is only one way in and out and YES the mechanic would definitely see the U-Haul truck where we were parked. After that, the gentleman who came to look at the truck arrived in 30 mins. Totally fine. But after that we were left stranded for 5 hrs with no explanation of why the tow truck never came. Needless to say I was furious and had to find a ride back to my personal vehicle til we could get this resolved. This move started on a Tuesday morning and didn't get resolved til Thursday afternoon. I took Wednesday off to try and get this matter resolved. The rep I spoke to Wednesday told me it was too late (even though it was 5pm) and the tow truck wouldn't come because they were afraid of being locked in the gate at the storage facility I was going to. Total and complete bullshit. So Thursday rolls around I had to take another day off and we finally get the truck towed to the storage facility and unloaded. The tow truck driver left and the U-Haul truck was parked outside the gate for whoever to come back and retrieve it. Two days later I get a call from the dealer I rented the truck through initially, leaving a message saying they are extending the truck rental out and I would be charged for it. I called back and explained that the truck broke down the day we rented it and it's in someone else's possession now. This just goes to show the lack of communication between customer service, roadside assistance and the local U-Haul dealers. I have used U-Haul many times in the past but this is most likely the last time I will ever use their services again. What a nightmare and I lost two days of work because of this whole ordeal. I was refunded the $84 I paid but what about the two days I had to take off from work to deal with this truck. Something must be done so no one ever has to deal with this again. Luckily I was broke down by my house. What would happen if we were in the middle of nowhere? Would we just have to â€œdeal with itâ€ and spend a night or two on the side of the road til someone gets it together? Unacceptable!Cherri W.
Customer did not leave a comment.TROY N.
After several years of storage, my daughter bought her home and we decided to move the furniture over to her new place. We noticed however, that water had entered the storage area and damaged two pieces of furniture, while developing mold on the pieces, over time. We were very disappointed about this; as no-one notified us of the incident so we could quickly move or clean the damaged pieces before mold developed. I spoke to the storage affiliate, not for compensation, but just t express my concern and disappointment regarding the matter.KEITH T. | Overall Experience
Customer did not leave a comment.NATASHA H.
Customer did not leave a comment.DURRELL B.
The truck can interior was very dirty. The windshield was so dirty on the inside we could barely see out at night due to glare from other car headlights.William S.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.adam K.
I was very impressed with the professionalism and cleanliness of this facility's operation. Vastly better than most locations in the area!Raymond C.
I was very upset when receiving my final invoice. My $19.99 van rental became $79.00 because I was one mile over the 100 mile limit although the van was used for five hours. This was not explained to me during the rental process. When contracting U-HaulJACQUELINE H.
Customer did not leave a comment.denise R.
Truck has roaches. Customer service was poor. I changed my reservation only to get there and not have the size truck I reserved. Which they should have told me before I came. Also unhelpful with letting me know which location had the size truck I needed. AND THEY WERE NOT WEARING GOVERNMENT MANDATED MASKS.CISCELY R.
Customer did not leave a comment.Kenneth P.
Reservation made online for 10am pickup. Got to location on time but system down and ended having to wait an hour before we left with truck. Dennis (employee) clearly hated his job and was severely lacking customer service skills. Wanted to drop off truck at another location but was told I could not (was NOT notified this online). Just a frustrating experience. Not to mention, 2 weeks prior, my sister rented a truck from same location to get there and be told her truck hadn't arrived yet and was sent to 2 other locations before finally getting a truck. Terrible customer service all around.Arceny D.
Had to clean my own truck. Shouldn't have to do that, especially during this COVID-19 crisis.Eric G.
Customer did not leave a comment.JOSE D.
Truck was not maintained and one of tires blew out on me while I was driving.i was so shaken up my trip was delayed because I had to drive 15mph the tires on the other side had nails in them it was horribleEric R.
Customer did not leave a comment.tatiana J.
Customer did not leave a comment.peter N.
Customer did not leave a comment.Tina N.
Everything good. Customer service was excellent.Renee H.
Great on the phone. Great ahead of time check in. Great service and rental.Flint K.
The truck swayed all over the place and I told the attendant at the location and he didnt seem to care. It took me two trips to move some cabinets I bought because I was afraid to load the truck too much and he wouldnt give me a break on the mileage!! Bad business. wont rent from you again and will not recommend!! I will also put a review on yelp.James P.
Customer did not leave a comment.Amah E.
Change nothing! Bob was so polite and helpful. I will be using your services in the near future.DAVID R.
Tire light was on. They said it had a bad sensor. The cab was a little bit dirty. After touching the steering wheel my hand smelled like poop. They should clean the steering wheels.Eric R.
Excellent customer service!RAUL R.
No recommendations for any improvement at this time.Miles H.
Customer did not leave a comment.Kenneth S.
We are the best guysPablo A.
Very good customer service. Does not need to improve.Jose O P.
the rental process was easy check in and check out.Teresa T.
Self verification is very difficult. Besides having no cell signal, it requires too many open features/access to phone, would not work with DuckDuckGo browser or any secure browser had to reactivate the insecure data collecting Chrome browser and had to keep going outside facility and back to get phone signal. Do NOT recommend self verification to anyone until process is fixed. Needs to be less data intensive, less data collection on private phones, and should layout steps in one screen and allow process to be completed at home.luis D.
Did an awful job. Threw all my stuff in the Uhaul and made it worse for me to unload. Next move I'll rent a truck from Enterprise and do it myself. Horrible job!Kristi D.
Customer did not leave a comment.Rami T.
This was the best U-Haul experience I have ever had. I have had many opportunities to use U-Haul.dianne P.
Excellent customer service! Easy process.Franchesca G.
Customer Service was poor. Every other U Hal Location that I have gone to a walk around the track with me and go over my concerns they were sitting at their desks And I didn't feel that I was a priority.Donovan B.
Everyone was pleasant. A very symboled sign in and out process. We plan to use you again in the near future.amanda S.
Customer did not leave a comment.Christian M.
The A/C was not working in the truck and I was overcharged yet again.Mollie S.
The transaction was very smooth but with Covid 19 the truck was very obvious it has not been clean. The steering wheel was sticky, know for the air settles no broken, and the display for miles was replaced with â€œ tires sensory systemâ€. Overall did the job.mark W.
Customer did not leave a comment.phyllis S.
Only issue I arrived at the store at 5:55 PM but store was all ready closed. They indicated they were open to 6PM. OTherwise, great serivice and convenient locationDavid W.
Customer did not leave a comment.Sherene M.
Customer did not leave a comment.Barry L.
The associate was very helpful and efficient. I've been to a few locations and this is the best!Michael G.
Customer did not leave a comment.Hassan A.
nice location.William S.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.angel G.
Customer did not leave a comment.joel R.
Very helpful customer service and easy to Deal with...I will rent again from them when needed.Scott C.
Excellent establishmentJuan B.
Every thing about rental was great... till I get hit with an extra $20 charge for return after location closed. Was never informed of the extra chargeRobert H.
Customer did not leave a comment.Howard S.
Customer did not leave a comment.Solange S.
Excellent service and staffJuan A B.
The people at the location were great and saved the day. Nothing to do with the location. The person at the 800 number that made the reservation was brain dead. I said I was moving a 2-3 bedroom home and wanted a 26 foot moving van she told me there was only 20 foot moving vans available so I agreed to that. When I got there to pick up my 20 foot moving van she had reserved a 20 foot cargo van (like a large passenger van.). she made 2 reservations for help one to load and one to unload with the same people which caused problems for me the helper company and the moving.com. Nothing she did was correct. The 800 number people should have some idea of what size vehicle it takes to move what type of housing.ernest W.
The staff was quick and efficient and made the rental process clear and easy.Keith T.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.John F.
Customer did not leave a comment.Olivia M.
The gentleman that was working with my grandmother was not very friendly actually made you feel unwelcomed and then did not explain the return process to her so we got charged fees I've worked in customer service for over 14 years and that was by far my worst experience.rosalie J.
Customer did not leave a comment.WAYNE L.
Excellent ServiceRichard S.
Customer did not leave a comment.Sylvia H.
Customer did not leave a comment.Stephen N.
Customer did not leave a comment.Jeffrey T.
Make sure your staff members are honest.kepler A.
Customer did not leave a comment.Tim S.
Very nice personalJose L.
Very good service. I like the secure gates and convenient walking distance to lots of restaurants and stores when I'm there.Joe F. | Reservation
Very friendly staff and easy process !Caitlin R. | Reservation
The best storage facility in palm beach county.DIANE N. | Reservation
Quick and easy processLawenda B. | Reservation
Smooth process from beginning to end. No complaints here.Ellisia C. | Reservation
Customer service was wonderful!steven p. | Reservation
Very clean and easy access.Edgar R. | Reservation
Loved they looked out for us!!!!darlene r. | Reservation
Staff was extremely helpfulKEVIN B. | Overall Experience
Great customer serviceChloe V. | Reservation
Everthing ali rightcelso d. | Overall Experience
I loved this place and the people that worked there..My problem was it was to far away from my house and that's not their faultsPERRY S. | Overall Experience
True storyRobert H. | Reservation
Paul and Zack were great!! They were very professional and helpful at all times. I truly couldn't have asked for any better service!! I would recommend your services to anyone!TROY C. | Overall Experience
A+ Fantastic customer service! The ease and convenience of hours of operation made the storage process hassle free. Thank you!AMY C. | Overall Experience
Staff friendly and accomadating. Always clean and secure. Thank youKATHERINE M. | Overall Experience
The process was really quick.AUDREANER M. | First Impressions
Very professional, courteous, and clean. Prices are very reasonableROBERT R. | First Impressions
Excellent, prompt, and fair.JONATHAN R. | First Impressions