My online booking was one way, but somehow they changed to be local. Not very helpful employee and or manager. Had to put more miles, gas ($) and time than I was willing to spend. Need to be trained in customer service and U-Haul systems.
Luis M
Customer Reviews for Econolodge By Choice
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible customer service she would not help me and they changed my rental reservation without notifying me , clerk at business really rude and does not represent the company well
TONYA MIt took forever to be able to get the U-Haul because they did not know what they were doing. We needed a dolly, but they couldn't find them or didn't have any. No one communicated to me that it needed to be returned by 4 pm instead of when I was done with it so received extra charges for it being late, but no where did it say to return in a few hours. I will never get a U-Haul from that place again.
Kenzey CThere is poor cell coverage/ the phone app was not working and couldn’t check truck in
shannon sGreat experience, staff was helpful and friendly. Love the self use to check in and out, better experience than any other U-Haul location.
Armando RThe app was not allowing me to upload photos to do the check-in/pickup process. UHaul's system was down according to the gentlemen at the help desk so they couldn't help me there either.
ZACHARY DApp still sucks. Location is a drugged out motel. Not good.
RUSSELL LGood clean, hassle free process.
Victor GThe truck was an older model. Importantly, the mirrors were not adjustable. There was no back-up camera. There was no ramp to make loading easy. There were no D-rings inside the truck to attach tie-downs. I will gee a newe truck from a different location next time. Thr price is the same.
DONALD WThe facility was a motel. There were numerous unhoused people squaring at the entrance of the facility. The personnel at the facility first refused to check in the vehicle and provide a receipt for the rental and only relented when I insisted so that I had confirmation that the vehicle was returned on time, clean and with the appropriate amount of fuel.
John GI was never called the day before to give an update that my uhaul pickup location was changed. When I got to this uhaul location in the morning, the lady at the front was not helpful whatsoever - she had noted since I was one hour late, I may not be able to pick up a uhaul. However, it is clearly noted that you have within an hour of your reservation time to pick up your uhaul. overall, it was not a good experience.
Bhargavi aDidn’t have a dolly and wouldn’t reimburse me for the charges. Not having a dolly led me to take longer than planned and I was charged an extra session because of it.
DANIEL RShelly was a great agent and very responsible.
John SMy appliance dolly and padding blankets were not in the truck! I also reported to the front desk! My app/conection was not working properly and I don’t know if it had an option to write about it! Could I get reimbursed for the dolly and padding blankets???
LIANE BThe staff unfriendly an I was overly charged for miles I barely put
CARLOS WExelent
ANGEL J