Customer Reviews for Eds Service & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eds Service & Rental

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JON B. on

Rating:

Nothing. Ed is great!

Christopher M. on

Rating:

I I ordered my Uhaul vehicle a week in advance and they called me 2 days before pick up, informing me I have to travel an hour out of the way to pick up the truck at another location. The individual at the facility told me when I drop it off at the Monessen Uhaul area, I can drop it off anytime between 9-12 PM. I showed up at 11 am and they charged me a $15 penalty fee for being late because they said it had to be dropped off before 10 am. The communication between the branches was horrible and I had to spend more in gas to pick up my Uhaul vehicle 2 days before relocating my house with no other options. Very disappointed in Uhaul. Generally their services are better. The facilities were very confusing as well. My wife and I couldn't even tell it was a Uhaul facility for each branch.

Jesse B. on

Rating:

Customer did not leave a comment.

Brian H. on

Rating:

Ed's Service is Excellent in EVERY WAY! A great experience!

elizabeth G. on

Rating:

Customer did not leave a comment.

John A. on

Rating:

have non smoking vehicles, the smell unbearding!!!!!!!!!!!

Michael W. on

Rating:

I shouldn’t have had to go inside and get more paperwork. Plus when I owed money he didn’t ask cash or card but instead tried to take money from the card immediately which ended up declining anyways because I pulled the money out of the bank earlier this morning. The enside smelled like something died with the mix of smoke smell

DAVID O. on

Rating:

Ed was very knowledgeable and Thorough. He walked us through the entire process and make sure we understood how to operate the vehicle. He was very friendly and made the whole process quick and easy.

Richard D. on

Rating:

Get the computer system figured out. I did the Express check in and still took a long time due to system issues.

MELISSA S. on

Rating:

Customer did not leave a comment.

MELISSA S. on

Rating:

Customer did not leave a comment.

Brian D. on

Rating:

Customer did not leave a comment.

Joel Y. on

Rating:

Customer did not leave a comment.

Frank K. on

Rating:

Top Notch Service! Very Courteous and Professional!

Thomas K. on

Rating:

24 hour drop off is great, plenty of room to back the trailer into a spot

Jessica S. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Customer did not leave a comment.

Charles K. on

Rating:

Customer did not leave a comment.

Amy M. on

Rating:

Ed was fine. My issue was with a man who was there with Ed. He asked me to sit on a swing with him and then when it started raining, he told me to get in out of the rain (again with him) because I was "sugar" and I would melt. I didn't find these comments to be the least bit appropriate and was very uncomfortable. I made my husband take the unit back after hours so that I wouldn't have to deal with this person again.

Amanda L. on

Rating:

Customer did not leave a comment.

matt K. on

Rating:

Customer did not leave a comment.

Wade F. on

Rating:

All was great, Ed was awesome

Julieann H. on

Rating:

Because of some difficulties that probably could have been avoided but weren't I wound up moving free. That said the customer service on your 800 line was BEYOND outstanding. All of the personnel I dealt with be it in person or on the phone were exceptionally helpful, professional, and really concerned about my issues. I will NEVER move with any other company again.

michael S. on

Rating:

I did not request insurance coverage. The gentleman at uhaul must have added it on his own. I am requesting a refund I'd $8.00.

Jeffrey T. on

Rating:

Truck was not at original requested pick up location. I received a 50 dollar credit, but still had additional time locating Ed's place as well as waiting for new paperwork to be done. This put us behind moving daughter from apartment which was time sensitive.

TIFFANY D. on

Rating:

Customer did not leave a comment.

Delvin D. on

Rating:

Customer did not leave a comment.

ANDREW B. on

Rating:

Customer did not leave a comment.

Sara B. on

Rating:

Customer did not leave a comment.

Bob K. on

Rating:

Super friendly and helpful! Thank you!!!