There should be better locks for the drop box. It was very hard to retrieve the key and we almost gave up and used a different service.John A.
Customer Reviews for Eggers Automotive
(U-Haul Neighborhood Dealer)
Pearl River, NY 10965
(Two blocks south of Pearl River NJT train station)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: 9:30 am - 10:30 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TIMOTHY G.
FYI - the drivers side rear running light is out. Break lights are fine, it's just the running light on the left.Catherine B.
No First Class !!RICHARD S.
Customer did not leave a comment.eugene M.
Billy was great. Fast, easy transaction. Will certainly use again if needed in the future. Thank you.Jeffrey M.
I thought fromm beginning to end everyone was friendly and accommodating and I was very happy with the service I received being short notice.Michael U.
Remote turn-in procedure used. U-haul needs to do a video to teach people what to expect on after hours app turn-in. Also, there was no mention I had to leave a lock to protect the blankets and drop the key in the box with the truck key. Do I get the lock back?Thomas M.
nothing service was quick and easyJOHN D.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Ashok B.
Customer did not leave a comment.Nancy E.
Excellent service thank you👍Jeffrey O.
Customer did not leave a comment.JEANC G.
Customer did not leave a comment.JAMES O.
Customer did not leave a comment.JOSE JR M.
Customer did not leave a comment.Rachael M.
Attempted to use the app on my iPhone to complete the pickup process, but it was glitching and gave me a blank white screen with no options other that to â€œDismiss â€œ. I was able to work around by using Safari browser but the whole process was still not great. After having issues in the past I brought my passport and other documents to â€œverifyâ€ my identity, but it still required took 5-10 minutes of waiting for verification after all photos and documents were uploaded. There should be a way to all of this in advance before I am standing out in the cold waiting for cyber approval from another continent (?) while my rental time is ticking away!Daniel J.
Mr Eggers was very helpful and took ample time to explain all aspects of the rental and operation of the Truck. I Highly recommend Location and ownerBILLY O.
Customer did not leave a comment.MARIAM M.
All went well. team was on time. Followed instructions and had us loaded and ready in less time then the minimum 2hrs. which was great. That said, we were able to be on our way sooner then expected and that is always a good thing. Would use them again and would recommend them,JETT G.
Customer did not leave a comment.JEANRICHARD R.
Customer did not leave a comment.SOLOMONG E.
More friendly.Florentino T.
Customer did not leave a comment.MARKS O.
Maintain reservation records. It took me 2 hours with customer service to finally get my vehicleâ€¦ after uHaul changed my reservation multiple times.NiloyN S.
Bill was very helpful in determining what size truck I would need and very helpful in requesting it.JOANMARIE M.
Customer did not leave a comment.CHARLES N.
Customer did not leave a comment.DONNAT N.
Customer did not leave a comment.Lathonza S.
easy to get to and easy process to get the vehicleJohn T.
Truck not where app said it would be. had to try key in various trucks to locate.Thomas W.
It all went smoothly! Only minor thing is that when the gas tank doesn't start at full, it's hard to fill it up to the right amount. I ended up putting in about $20 extra dollars worth of gas because the guy didn't stop the pump in time. It wouldn't have been an issue if I just had to fill it to full.CYNTHIA R.
I got charged for gas I returned with slightly below half same as I got it but I guess sheet said half even though it wasn't filled that way.DAVID N.
Location was incredibly convenient from public transit and the vehicle was in impeccable condition.SAMANTHA W.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Todd R.
Customer did not leave a comment.ALEXANDRINO S.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.KENNETHK M.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.Lori S.
My contract said to replace fuel to 1/8 and I confirmed via phone with Katiffany that I wouldn't be charged the $18. During the mobile return process, I was charged $18 plus tax which is contrary to what my contract stipulated.Susan J.
Customer did not leave a comment.JAMESC R.
Customer did not leave a comment.James L.
Customer did not leave a comment.Loretta M.
Great, quick, responsive, and friendly customer serviceDARRYLEDWARD P.
The seats had what looked like dog hair on them and the truck smelled like weed.DANIELPIERRE W.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.RAYMOND D.
Manager was very nice and easy to talk withJoshua M.
Customer did not leave a comment.Casey M.
Pros - trailer was there liked the 50.00 dollar guarantee Cons - Owner never looked up or greeted us. He was smoking a cigarette and just asked for I.D. credit card. Place was very small basically mechanic shop. He finally smiled when taking picture of trailer hitch connection and explained that people were removing them and reattaching losing the trailers.Ruben A.
Customer did not leave a comment.SHIMONE N.
Excellent, clean, ready to go Great service great teamJOSEM JR P.
Customer did not leave a comment.ARDENBLAKE C.
NothingEDWINJ JR Y.
great ownerJOSEPH D.
Customer did not leave a comment.Jean R.
Would prefer more available customer service. Overall, very pleased and impressed with the experience. Would definitely recommend this location to others.Aaron K.
Put a UHaul sign on door.Thomas D.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.ROBERT P.
Internet tech issues. Impossible to reach a real human to talk to.Andre P.
It was fineBRIANM B.
Customer did not leave a comment.ANDRAS K.
Customer did not leave a comment.Robert F.
verry fast check in and outlevi T.
Customer did not leave a comment.Ronald L.
Nothing. This location is the best uhaul location I have ever dealt with. I rent vans and trucks from uhaul up to 20 times a year and have had to go elsewhere when I needed more or different equipment than is at this smaller location. Never as seamless anywhere else. So I guess that it would be better if they had at least 2 vans at all times to rent.RAYMOND D.
Nothing. We love the family feel. They always have what we want and easy to reach.Kevin K.
Customer did not leave a comment.Beatrix K.
Customer did not leave a comment.JAMIE G.
Customer did not leave a comment.DONALDA E.
Customer did not leave a comment.Marc L.
Customer did not leave a comment.MARK S.
Very friendly helpful and professional staff. A credit to u-haul corporate.GEORGIA B.
Customer did not leave a comment.MELISSA R.
Customer did not leave a comment.THOMASDICKSON F.
Customer did not leave a comment.TIMOTHY O.
Customer did not leave a comment.MARGARETROSE S.
Customer did not leave a comment.Marguerit M.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Marguerite M.
Customer did not leave a comment.MICHAELTHOMAS C.
Nothing. Everything went smoothly.Amy L.
I used the app. It was very user friendly, give yourself an extra 10-15 minutes. Make sure to bring a phone charger, because upon returning I only had about 10% phone charge left and you will need to take pictures of the vehicle. Luckily it wasn't dark, because my phone wouldn't let me use flash because I had no juice. So, just a reminder if using app.....have your charger!!!jeffrey L.
Just dropped off the truck after hours and dropped key in the uhaul box. No employee contact.Maureen M.
Mud was on the floor in the cab and in the back of the van. A used water bottle was left in a cup holder. With the pandemic, the cab should have been cleaned better. When finished I wiped down the cab surfaces with Lysol Wipes so the next customer would have a disinfected sitting area and touch points (steering wheel, buttons, door handles),Stuart S.
Customer did not leave a comment.William S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Marian C.
Billy was very nice to work withRandy H.
Customer did not leave a comment.Joe M.
The return location on line didn't work and I don't think you I should be charge an extra twenty dollarsThomas B.
Loved this location. The last time I rented was from a different location and that was a nightmare. The trucks were clean, full gas tank, easy and accommodating with pick up. Will not only use this location if need to rent a truck again, but have already recommended this location to family and friends.christine C.
Customer did not leave a comment.robert Z.