We originally rented from J and J on Forrest Avenue. When we got there to pick up there was no one available. When I called she had UHaul send me to another location. I lost about two hours in this process of picking up a uhaul.Pamela K.
Customer Reviews for Elite Car Spa LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.VERA H.
The people @ the pick up and drop off locations were great. The U-haul website is awful and desperately needs work to make it easier on the customer and Uhaul personnel.SALLY W.
They were so helpful and made a stressful situation much less stressful.Brandie P.
Customer did not leave a comment.Emily S.
No social distancing. 6 people in a small office and no one wearing masks.William L.
The on line pickup process was terrible! It took and hour and two phone calls (after waiting for the next operator) To finally get the truck. If we have to do all of your work we need a lot lower rate. Not satisfied at all.John G.
Customer did not leave a comment.Anita W.
Great service and very friendly and accommodating. It was very easy through the entire rental. I will definitely use this location again, and will recommend it to anyone needing to rent a vehicle for a move. Great experience!DEL K.
The associate at this location was friendly and helpful however the location itself was not my first choice because it resulted in me having to drive farther with less included mileage allowed. The next day, since this location's phone number was listed on my contract, I called with a flat tire, and their recommendation was to just put air in it. Since it was the outside tire on a dual wheel assembly the vehicle was drivable, but it was not possible to inflate it at a normal gas station as they did not have an air chuck for dual wheels. A nearby auto shop was able to inflate the tire, but as soon as they did I could hear air hissing out of it and found a nail in the tread shortly thereafter. The mechanic at the auto shop sent me to another UHaul facility, believing that they could replace the tire for me. When I arrived there they told me to call roadside assistance. I wish the person at the pick up location had known to recommend roadside assistance first. Since I wasn't actually stuck on the side of the road I didn't think to call roadside assistance first.Ted W.
Business was closed. It was on Sunday and I just dropped off a trailer.Ernest H.
Customer did not leave a comment.Cynthia J.
No one was present and the office was closed at 9:00 am. I waited 30 minutes and called Uhaul. The area service manager came in 15 minutes and opened the office and helped me. He did a good job.Fred M.