Customer Reviews for Emerald Sands Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emerald Sands Inn

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ROEL C. on

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Awesome customer relations

phillip W. on

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Customer did not leave a comment.

beatrice L. on

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When we picked up the vehicle, we noted some disrepair/damage on the fender, but the person in charge did not care to make a note of it after looking at it. We had to take pictures so that we would not be charged with the damage.

Teresa C. on

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When I rented the truck everything seemed to be fine. The woman in charge and I checked out the truck. The truck had not been swept out. I showed the young lady so it could be noted. When I got into the truck and drove it I ended up. Pulling over. I called the office, asked when the truck was serviced last. She said the day before. Well I was shocked Because the service person didn't do a good job. The brakes were rubbing really bad. Then when I got back to check the truck back in the next day, But I was late getting it back I was told by the night person at the office that there probably wouldn't be an extra charge. But I was charged 88. And some change More. Which I believe was entirely too much.

Lisa K. on

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Customer did not leave a comment.

Rosanne S. on

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Truck was not cleaned out prior to me renting it. Gatorade and soda bottles and smelled terrible.

DEBBIE D. on

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katrina B. on

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lynwood H. on

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No real parking spot for the 26' I dropped off without interfering with the Inn's parking spots.

Scott H. on

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They are open 24/7 365 for returns or pick ups. Good location and friendly. Would recommend to anyone needing to drop off a Uhaul in the area.

John K. on

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Great service!

James S. on

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Customer did not leave a comment.

Joshua A. on

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Trailers were parked in the mud and grass, making them difficult to pull out and attach to truck. Additionally, all 6x12 trailers should be equipped with some sort of support stand to make attaching and detaching the trailer easier.

Mike W. on

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Delivered the auto transport to emerald sands inn as instructed and they did not know anything about me dropping it off there instead of at Old Milltown. They already had one transport sitting there when I drove up.

Robert M. on

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Belinda G. on

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Donald W. on

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Austin B. on

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Calvin B. on

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This was the worse experience of UHaul ever. I will never visit this location again and i will tell everyone i know never to patronize this business. Horrible. No intetgrity

on

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Went to pick it up not open when supposed to be waited they got there no car hauler when to different place they had one they were verry helpful returned to Jay nobody there nobody answered phone where to call waisted alot of my time scewing around I had a reservation why was there it not there?

Tockie H. on

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It was a wonderful experience. Monica was very helpful and knowledgeable! Thank you so much!

Timothy R. on

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Very friendly staff took the truck and got the paperwork done quickly. I would absolutely recommend their service and will use them for any future U-Haul needs.

Beverly Y. on

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She also was pleasant and prompt .

Vincent C. on

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Nothing I can think of.

michael U. on

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Have my reserved truck at my location I reserved it. They said I cancelled my reservation at Davis hwy pensacola and they had no truck in pensacola for me I had to go to Milton and return to Milton.

Barry W. on

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SAMANTHA E. on

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This was the worst experience I have ever had with U-haul. I picked a specific location, time, and truck then all 3 were changed on me. Time and truck ok, location I absolutely never would have picked and thankfully I was able to get someone to go with me because I never would have left my car there. That place is a known drug traffic area in our town and recently had a murder there. Then I go to return it and the girl hasn't been trained to do it. She calls the manager who comes in 10 minutes later raising cain and cussing up a storm because she had to come do it since the on call person won't answer their phone. Ok I'd probably be mad too. She then stormed out to check truck, comes back muttering and and says I went 1 mile over the 10 charged and gas is $17 more since I didn't get any. I showed her receipt where I put 10 in giving more than what was in it when I picked it up and just said "fine" on mileage even though it was exactly 10 when I pulled in the lot. Worse experience ever and will NEVER use this location again. Regards Samantha Epley

George S. on

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Everyone that I met in person at U-Haul was very nice and professional. However, I could NEVER get through to a live person when I was trying to call for information. It was clear that most of the Charlotte locations and the national call in number are totally understaffed. This forced me to actually go to the U-Haul location to ask questions. This is unacceptable and I can't recommend U-Haul to anyone because of this. Everything would have been great if you just had a few more live people that could answer the phone.

Jamir B. on

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It allowed me to make a reservation for Sunday, not informing me that the office was closed on Sunday. I had to go find an open U-Haul place at the last minute.

Benjamin B. on

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Customer did not leave a comment.