Did not have my rental ready . Had no clue I had a rental was an hour late renting was back an hour early and was charged 30.00 on top of the money already paid. Horrible location . UHaul is horrible as a whole from the first moment they charged the rental. I will pay more money to rent somewhere else.
Mike J
Customer Reviews for Empire Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just an all around lackluster experience. But what do expect when it’s located inside a gas station/Express Mart. Got the truck (old model), it was dusty inside. Tank half filled. No utility dolly $10 rental. Had to go back to get it only to be given the $7 regular dolly. To not have the utility dolly on hand but was charged an additional $10 because we brought it back the next day. After the clerk told us to not worry about the charge because they charged and gave us the wrong dolly.
MAYNARD BI was overcharged
ALYSSA LScam company tried to get me to take a significantly smaller uhaul than i booked then charge me $185 by lying about the drop-off location after I returned the vehicle to the selected location. Avoid them
MARTIN DThe only thing I can think of is oiling the ramp to make it easier for women to put it in the holes.
Kim TGood place
Jose NI’ve always went to a U-Haul store and gotten a better experience when I arrived early the employee had to call the owner to finalize the paperwork
Bryan BThis location and staff were great ! No improvements needed :)
ELLIS WMy experience was excellent
STEPHEN KEmployee was not trained in U-Haul procedures and I had to do half the job myself.
ISAIAH AVery friendly
KAREN W