I booked the equipment for 9am and ended up leaving the premises at 11:20am. The previous guy that used the equipment returned the equipment and left with the key with his stuff still inside. They couldn't verify and communicate to me. They had to rebook the equipment for me and I was billed twice. I'm really pissed and would never use uhaul again.David E.
Customer Reviews for Esso Caledon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me for an extra day incorrectly. Brought the truck back on Saturday and they put it in that I returned it Sunday. Now I have to wait for a refund. Definitely will not recommend ever.Melissa H.
This is a gas station. There was no 'computer' to complete the rental. We completed the check in online before we went in. But the attendant had to phone someone and then photograph our license and bank card! We asked for a dolly that wasn't included and we had to drive back to get it. We also were charged a $15 safety fee we didn't agree to.Christopher O.
I ordered furniture pads and a dolly. Neither of these items were provided yet I was still charged for them.John W.
Customer did not leave a comment.Sean C.