Customer Reviews for Esso Fort Erie
(U-Haul Neighborhood Dealer)

159 reviews

1645 N Service Rd   Fort Erie, ON L2A5M4

(289) 599-1994

Location Hours

  • Mon-Sun: 6 am - 10 pm

Services at this Location:

Contact Us

(289) 599-1994

1645 N Service Rd
Fort Erie, ON L2A5M4

Services at this Location:

Location Hours

  • Mon-Sun: 6 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Marcel R. 
Rating:
5.0

Speedier check-in and out

Irene P. 
Rating:
1.0

I had a VERY poor customer service experience with the clerk who handled the rental. He was unable to handle a credit card based transaction. The service was extremely slow.

MARSHALL C. 
Rating:
5.0

Customer did not leave a comment.

XIAOCHEN S. 
Rating:
3.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN P. 
Rating:
3.0

Some of the smaller dealers need more accessory options

James W. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

We were very pleased with the 20 ft truck and the staff were helpful Mike and Shirley

Michael S. 
Rating:
5.0

It was an easy process. Everyone was helpful can't do too much about the gas A free fill tank of gas would be appreciated We had a 15 foot truck they sure do use a lot of gas

Nadia S. 
Rating:
5.0

Outstanding. Customer service was GREAT! Thank you.

Scott B. 
Rating:
4.0

Maybe lower rates would be nice

Paul L. 
Rating:
3.0

I was sent to Fort Erie instead of picking up in Niagara Falls as requested. Not only did this add a 50 min time delay I was also charged for additional mileage over my quote in the amount of 2.8 miles while the distance between Fort Erie and Niagara Falls is 19 miles. The cost was minimal the principal and inconvenience was substantial.

MICHAELR S. 
Rating:
3.0

A few points for consideration. This location has exactly the same address as a house in the same town. There was definitely some issues with picking up Additionally, I booked in one city, was redirected to another and then moved again to this location. I strongly suggest to limit reservations to what is available to be reserved. Seems to be an increasing issue with uhaul overall

Karen P. 
Rating:
4.0

Customer did not leave a comment.

HOWARD D. 
Rating:
1.0

We were rented an unsafe trailer for our travels from onatrio to labrador. Due to the unsafe and unproporly maintained equipment we were thrown around the roads and could not travel more the 20-40 km an hour with this trailer. We were spun out due to the trailer and because of its unsafe condition were forced to drop the trailer as our family's lives were at risk. We could no longer tow the trailer and tried getting roadside assistance to help us with NO HELP given being told there was no location around to help. We were unable to get said trailer with our vehicle and told uhaul this and were pretty much told there is nothing to be done. We were unable to get the trailer picked up for some time due to the lack of help from uhauls roadside assistance and uhaul in general and I am now strapped with a large bill because they left us with now help or answers on how to get the trailer to our home town from quebec where we had to drop it. I will never use nor recommend uhaul and be very sure to share our horrible experiences.

Kara T. 
Rating:
5.0

Nothing , trucks are new ,well kepted. I watched on the news a couple of years ago how poor the uhall trucks were and l was hasetent. But anyone l know who is thinking about renting a uhall. I will recommend it 100 percent.

gerald D. 
Rating:
5.0

Took some time to create an account but overall very happy and great service.

frank N. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Walked into a cloud of marijuana smoke, only to be treated poorly. Not given proper instruction and fall victim to being overcharged. Horrible experience overall, I own my own business and I would be livid if my employees represented me in such manor. Didn't care one bit about anything but taking as much money as they could from me and more. Never be back

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

it wasn't "dirty" to complain but it just needed to be wiped down. There was food crumbs in the cup holders. service was quick, guys were helpful and a great location. Thank you

philip R. 
Rating:
5.0

Customer did not leave a comment.

Jodie V. 
Rating:
4.0

They were fine . Accommodating.

Robin B. 
Rating:
4.0

At first there was a bit of a kaffeffel with another location, then UHaul Corporate moved us to the Fort Erie Location where they could actually accommodate our original request and we wanted to recognize the staff. Kudos!

RON W. 
Rating:
5.0

Customer did not leave a comment.

tina G. 
Rating:
4.0

Customer did not leave a comment.

jeromy K. 
Rating:
5.0

Guys behind the counter were awesome. Definitely recommend this location.

Jaskaran M. 
Rating:
3.0

Well taken care of and respectful

Miriam P. 
Rating:
5.0

Explained to the drop off about the issues to the service attendant for any future rental.

Phillip R. 
Rating:
5.0

Very nice staff

Bonnie N. 
Rating:
5.0

Everything was professional. Good experience. I would use u-haul again.

william S. 
Rating:
3.0

I made arrangements on Aug 3 for a one way 15" truck. Aug 28 I am advised my order has been updated to a different location and instead of 12:00 it is now 4:15pm. I contacted UHC OF HAMILTON Regional Traffic Office (905) 573-6006. I was told it was the only truck that was going one way no matter what size in the niagara region. It was such and inconvenience. I had made arrangements for others to help with the move. I don't believe that something as important as a move requires the times do not to change. Especially one way. I have used Uhaul before and had a great experience but this time was terrible . 4 hours later than scheduled and only notified the day before. I will not recommend your services to others.

JOHNP G. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
2.0

Make absolutely positive all relative information is shared with all people involved .Pick up location and return policies are more enforced. .

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Mathew V. 
Rating:
5.0

Have more pick up trucks available

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
5.0

Rentals are clean friendly service second time l rent a rental from this location in a month .

FREE S. 
Rating:
5.0

Very friendly. Truck was nice and clean charges was very reasonable.

FREE S. 
Rating:
3.0

Clean the vehicles. Mine had mud inside and out. Dirty in the cargo area and ramp was covered in soil. More staff at this location. One person to run a gas station, variety store and Uhaul wasn't enough.

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

DAN P. 
Rating:
5.0

Customer did not leave a comment.

Jordan E. 
Rating:
2.0

Good guy at front. Truck back with dirty as hell. Dirt grass branches I have pics if you want

Derek F. 
Rating:
5.0

Customer did not leave a comment.

Kendall C. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
1.0

I reserved a truck in St. Catharines & was made to drive 45 kilometers to Gort Erie to pick up a truck. The St Catharines location is one kilometer from my home. Your policy says you garauntee pick up location. I then end up paying for extra mileage because of the extra drive. Nice job.

Leroy W. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Very courtesy

Gabriella A. 
Rating:
3.0

Customer did not leave a comment.

Joshua A. 
Rating:
1.0

Didn't tell me about gas credit at first said it would be 1/4 full was empty told me to feel free to fill it up and drive it back down to empty which would've cost me more luckily I saw the gas credit before putting any gas into he truck . Don't understand why people would want to try and screw other people over in a time like this. Selfish plus truck had previous users tools left in it wasn't swept or anything.. after coming to check the gas and mileage of the truck he only asked if we swept it out we did but why not just check ? Very disappointed in overall kind of way

Elijah T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Graham C. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

gheorghe O. 
Rating:
5.0

Great customer service, rented a truck one way to Brampton, guys were very helpful.

ALAN H. 
Rating:
1.0

Customer did not leave a comment.

owen D. 
Rating:
5.0

It was a very easy transaction.

GLORYA-JEAN D. 
Rating:
5.0

Website does not accurately show what equipment is available at this location, so internet booking is not possible.

chris B. 
Rating:
5.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

raymond G. 
Rating:
3.0

Customer did not leave a comment.

mike J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Have the equipment i pre ordered the day before ready for pickup. I got there nothing was ready .i was on a time crunch with traveling over 3 hrs to get there i needed to load my stuff and drive 3 hrs back .so i picked up the truck .went to load my stuff come back an hr later to get the tow dolly and auto hauler .i got back and still the paper work wasn't ready .due to language barrier i had to be on the phone for almost an hr to redo the order again .then i get the auto hauler to my location and my vehicle did not fit on it .

Mike B. 
Rating:
3.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

No explanation of process and made sure he told me I was an hour late. No acknowledgment of very dirty muddy cab and unswept cargo area. Quite rude actually. I am paying for a clean dependable vehicle..when the inside windshield was completely filthy and mud all over the floor took my time away from things I needed to do.

Carey C. 
Rating:
5.0

Good service! Thank you

HRISTO M. 
Rating:
2.0

Customer did not leave a comment.

raymond F. 
Rating:
5.0

I am a very experienced driver with a diversre background . But the staff is not trained properly to for proper hook-up safety. THIS NEEDS TO BE ADDRESSED

Walter G. 
Rating:
4.0

The uhaul customer service was very accommodating as i had to push my reservation back twice. There was no hassle and it was done quickly and efficiently. I recommend uhaul to anyone who has to move.

PHIL C. 
Rating:
5.0

Customer did not leave a comment.

kim W. 
Rating:
5.0

Customer did not leave a comment.

raymond K. 
Rating:
5.0

Customer did not leave a comment.

dennis M. 
Rating:
5.0

make sure that they give you the right truck number and try to charge more for fuel even though you put fuel in the truck

martin W. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
3.0

The attendant people don't have capacity, they give to worse information.

Carvajal J. 
Rating:
4.0

Your app is giving me problem. Its asking for location services on and my phone is location enabled yet could not check out the van. Secondly when I returned it wont allow this method more convenient.

Jolex B. 
Rating:
5.0

Great service inside with the guys. I did call the 1-800# as I saw in small print....US dollars. The customer care person insisted that was right, even though I said over and over the rental is in Canada...she was just out to lunch. It was in Canadian...we are happy. Great location, and you can pick it up very early. Thanks.

helen S. 
Rating:
3.0

The service was slow. I had to give the attendant all the same info I entered online.

Cory A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

The gentleman that was helping us when we picked up was absolutely wonderful. Super helpful and friendly. Would absolutely go there again.

deanna D. 
Rating:
1.0

Also someone was supposed to call me about this and they never did.

Sarah M. 
Rating:
1.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

no problems

Bob M. 
Rating:
4.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Domenic C. 
Rating:
3.0

The clerk had divided attention between watching the pump till and also had a personal call on speaker ongoing during the confirmation and processing of our rental. Friendly enough person but we felt like more of an inconvenience / unwanted distraction. Processing and out-the-door was acceptable, fuel in the truck was at half so if going any distance expect to fill it up. Location is accessible with a truck stop across the street for supplies too. I'd probably do express online check-in in the future.

Leslie P. 
Rating:
3.0

Uneventful.

Julie D. 
Rating:
1.0

Not travel to fort erie but have something close..keep reservations and not change them on costomers

Paul E. 
No reviews have been submitted for this location.

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