You app is terrible for the return process. Young man working the location was not friendly and not terribly helpful
Christopher C
Customer Reviews for Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Avoid U-Haul at all costs!
Andrew CThe attendant that was present was not helpful and this made unattended check in more difficult
James MSo the first whee i reserved iys a milton location i went there then the associate said we don’t hae any cargo van here he said you need to go to another location after tha I went there i paid uber 2 times and waste 2 hours
Benali ZThe rep there refused to help me with check-in and told me to follow directions on the after hour drop box even though it was 2 pm and he was there. The web site was not easy to use because it didn’t recognize my email address and I spent some time before I found that I could checkout by phone number alone and don’t need an account.
Max PJustin was sweet, thoughtful and very efficient and helpful. The UHAUL platform was not working, he patiently walked me through getting the app downloaded and sorting everything out for the check out. I really appreciate Justin’s patience and calm demeanor!
Debra EService was exceptional.
Janet HThe gentleman who helped me out was impressive. Knowledgeable, helpful, quick and efficient
Douglas HVery rude and mean guy that works there. Just angry and mean! He handled a situation aggressively and rude. He may have had a point but it was lost in the way he handled the situation. As a woman, I felt uncomfortable and patronized.
Victoria BThere was one employee, at what looked more like a car wash.
Ian HGood customer service.
Chris WI faced very difficulty while moving my things as I did not get dolly which I booked earlier. I requested the person who gave me the keys to provide dolly as booked but he also did not cooperated.
Vivek GLocal rep could have been more informative / conversational when I picked up the vehicle. I had to go back to understand how to set the ramp where more information at pickup couldn't have prevented a return trip.
MICHAEL WReserved a dolly for a move. Arrived to pick up truck and was advised no dolly was available. Employee was polite and provided me an extra 50 miles and day of usage. On a tight time frame and had to locate another Uhaul facility to do a day rental for the move work. Second Uhaul location (622 Main St, Milton, GA) allowed me to rent a dolly for the scheduled move the next day (Tuesday, 4/28). This employee was candid and advised that Uhaul does not favor renting dollys' for an out of town move, as the renting facility essentially loses a piece of equipment (in a one-way move) to another Uhaul location. Issue: Renting a dolly for a one way move and not actually providing the dolly. Possible solution: Transparency. Don't advertise renting equipment that you really don't want to end up in another location. Note: I can understand where this would cause logistical problems for Uhaul with equipment ending up in several locations, while other locations have none. The issue was that this truck and equipment was rented 2 weeks in advance and had I been provided advance notice I could have found/brought a dolly. Thanks for your time and looking this over. The personnel at all the locations (pick-up/dolly rental/drop off) were all polite and helpful.
Gordon Hno problems, att went well.
richard wMet by staff member as soon as I brought my return. Super friendly and quick checking out.
Todd RThe whole process was easy and cost effective. Made the moving of our daughters stuff home from school less stressful.
Sameer BThey made it very easy to rent and work with them.
Charles TEntire process & experience was smooth & efficient. Vehicle was exactly as ordered, clean and in great shape.
Stuart LThe truck was disgusting and had a very bad smell like urine and sweat
Michael BVery easy pickup and drop off with wide selection of equipment. Will be back
Mike SGreat customer service, no hassle transactions!
Jay KEz missions on Hembree rd. Is consistently polite, always has the equipment I need, and very accommodating. I have and will continue to recommend this location to anyone.
DAVID BNot much, maybe better identify the UHAUL entrance
Paul SWhy extra charge?
Pamela LJason was outstanding at check in. Fast, friendly, efficient. Made the experience a breeze!
Robert SUnder staffed, booked and pad for a dolly and they had none on-site so I had to do my move without a dolly
DONALD Rprofessional and friendly service
WILLIAM HIts a car wash too, so its a little congested, but its fine.
DANIEL GGentleman was awesome!
MELODY JWell run operation.
David Athe guy who gave me the truck was very friendly, knowledgeable, and helpful.
ANTON BNa
GEORGE DThe day I picked up, the young man was very good at explaining everything since I haven’t rented since 1988. Days later when I returned, the middle age guy was also friendly. I had no issues. BTW the radio didn’t work. The location on Hembree rd is 8 minutes from my house. If I ever need to rent a van/truck again, I will go back there and highly recommend to everyone.
Henry WHelpful and friendly
DEREK TWe LOVE using this location for our U-Haul needs. They are always friendly and helpful 😊
PAMELA BGreat location & staff!!
Jim SIt's a humble facility, appearance wise, but the staff are top notch and the vehicles are solid. They got the job done and got us on the road fast and easy.
COLLIN BThe associate was helpful and answered my questions.
STEPHEN DGreat customer service!
KENYA HExcellent
ROGER RJust excellent !!
MANOJ CAt this location? From my experience, nothing at all. The guy running the show (Sunday 3/1) was great from pickup to return, all while helping other customers on both sides of "their day". A+
William Lthe location and the person runnning it was totally great. the truck itself was subpar compared to Penske, no backup camera makes this vehicle dangerous to use for most people. The reason for the 3 star review is the app. It was abysmal to use. It crashed on me when trying to secure my vehicle, and wouldn't accept photos which were mandatory to check out the vehicle.
Joshua BNothing!
Chester ZEverything went smoothly. Nothing to improve!
JENNIFER SBe sure to have all reserved equipment available for the day of the reservation instead of creating an inconvenience to the customer at the last minute.
BASIT JWe booked EZ movers through your website and either massive confusion or scamming occurred
JOHN AJustin always does a great job taking care of us. He’s great!
STEVEN DJustin was a pleasure to work with. Great customer service skills, very knowledgeable, and courteous.
JEREMIAH NNo personnel on site. Dropped off after hours.
Alycia GJustin was amazing! So happy with this rental.
ASHLEY HTodo muy bien
EMILIO TPIckup was OKAY
PERRY N