Customer Reviews for Fair Lawn Auto Repair
(U-Haul Neighborhood Dealer)

121 reviews

20-11 Fair Lawn Ave   Fair Lawn, NJ 07410

(201) 254-0490

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(201) 254-0490

20-11 Fair Lawn Ave
Fair Lawn, NJ 07410

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Akash T. 
Rating:
4.0

They were super friendly & fast at a fair price. Very happy, thank you.

Amber D. 
Rating:
5.0

Not much everything is as it should be

Igor K. 
Rating:
5.0

Customer did not leave a comment.

Mitch S. 
Rating:
3.0

I didn't want to report the vehicle as dirty when I picked it up because I know the owner of the gas station but the vehicle was filthy. I had to throw away a bunch of cardboard boxes, empty water bottles and garbage that was left in the back of the van by the previous renter. Unfortunately the gas station owner never really checks the vehicles after they have been returned. As you can see from the pictures of when I returned the vehicle that it was beyond clean. I swept and left the vehicle ready for the next renter. I really only use this place to rent the van because it's never busy and he is the closest to my house. I rent often because I am a DJ. If anyone would like to call me and discuss further I have no problem. (201) 312-1814

Andreas P. 
Rating:
5.0

Very good experience

luis H. 
Rating:
5.0

Bery bery good

Joseph B. 
Rating:
1.0

I was overcharged.

rocio R. 
Rating:
1.0

This guy overcharged me for no reason. He is a scammer and I wish that place was clean like a real Uhaul representative rather than being in a dirty gas station.

ELHADJMAMADO D. 
Rating:
4.0

Customer did not leave a comment.

Lysander C. 
Rating:
5.0

Customer did not leave a comment.

mary K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Customer did not leave a comment.

Victoria C. 
Rating:
1.0

Customer did not leave a comment.

garfield L. 
Rating:
5.0

Very easy and friendly service

Adam S. 
Rating:
5.0

Renting from this location was a very nice experience. Thank you! Claire

Claire B. 
Rating:
1.0

Impossible to return. They did not speak understandable English, they made we wait 30 min to provide confirmation that truck was returned in good condition. They made me park the truck in one specific spot that hardly fit. Really terrible I will not be using u-haul again

LANCEALLEN G. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

Nermine D. 
Rating:
5.0

Customer did not leave a comment.

Eli C. 
Rating:
5.0

The gentlemen that helped me at this location was absolutely amazing! He was so nice and made everything so smooth!!! I would highly recommend this to place to people!!!!

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Smooth service

ADRIAND C. 
Rating:
5.0

I have rented uhaul before and this was the best place. Convenient and easy to do business with. The online registration was also great.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

elisa T. 
Rating:
1.0

Customer did not leave a comment.

Cesar R. 
Rating:
3.0

I haven't had any success with the mobile check in/return feature. Staff at locations seems to have no idea how this works effectively.

Jordan K. 
Rating:
5.0

This dealer was very polite and accomplished, will definitely use again and recommend to others.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
1.0

Location overcharged by hundreds of dollars and submitted a fraudulent odometer reading (claiming I had driven 800 miles in 3 hours, which of course would be impossible)

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
2.0

They should not be renting out Uhaul trucks that are not working properly. They already had a complain filed with Uhaul because the car key would not work all the time but still rented it out to me. I have never left a bad review before for any business, however, I am not a fan of how this matter was handled.

Efthemia S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Ramakanth D. 
Rating:
3.0

Customer did not leave a comment.

Alane Chow R. 
Rating:
5.0

Good price for van rental which had less than 4000 miles on it almost new

Tom V. 
Rating:
4.0

Customer did not leave a comment.

Khalid E. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Nice customer service

amanda R. 
Rating:
1.0

Really poor customer service and unprofessional attendant. Office dirty. Call me anytime for further details.

Simone H. 
Rating:
5.0

Customer did not leave a comment.

Lila D. 
Rating:
3.0

The location was convenient but dirty and difficult to park, I would comeback for the convenience of the location.. the guys that worked there were nice..

Gonzalo C. 
Rating:
3.0

This facility was easy to access from a local highway, but otherwise was nothing spectacular. It opted to use my mobile phone to run through the pickup process. While it was convenient, it certainly was not fast. It took at least 10 minutes to be “approved” even though all of my info was entered the day before while creating the reservation. The floor on both the drivers and passenger sides were covered in sand, and the cargo area had a bit of dead grass scattered about. The van was returned much cleaner than I received it. The van was otherwise fine and got the job done.

Larry K. 
Rating:
4.0

Maybe have complimentary coffee available. ??

Abraham W. 
Rating:
3.0

Customer did not leave a comment.

Hans C. 
Rating:
5.0

Nothing. It was real quick and prompt

Susan P. 
Rating:
1.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

Shereen W. 
Rating:
5.0

Easy to rent and truck was clean and large enough for a quick move!

Ileana A. 
Rating:
5.0

Customer did not leave a comment.

christina T. 
Rating:
5.0

Customer did not leave a comment.

anthony T. 
Rating:
4.0

Customer did not leave a comment.

Nicolas R. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Rosanllel F. 
Rating:
3.0

I was overcharged due to what seems like a miscommunication with your customer service agent & mis-leading contracts. Initial quote and final bill are drastically conflicting. Will consider using a different rental company in the future.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

benjamin D. 
Rating:
1.0

Upon arriving at my scheduled pick up time I wasnt greeted by a service agent, but a gas station attendant that did not know how to submit the payment for the truck and I ultimately had to call customer service to be assited; in all it took over an hour to process and get me on the road. Next, upon attempting to drop off the vehicle, no one was to be found to tell me where to park the truck and even after finding someone the attendant directed me to someone else who stated "I dont know, it's not my problem". Needless to say I left the truck where I had I initially parked it. After neither was able to assist me in physically returning the truck to get any paperwork so I had to begin the process of mobile return, standing outside in the rain with my son, just so I wouldnt be charged an additional "convenience fee" because none of the attendants knew what they were doing. I will not use that location ever again, even if it means paying more for mileage as they are out of way.

Ronn S. 
Rating:
3.0

It was too far from where I lived. It was not the place I chose with my reservation. Very unorganized

Janet D. 
Rating:
3.0

Customer did not leave a comment.

April G. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Very nice respectful people, although not fluent in the english language (minor flaw) Their professionalism outweighed in language barrier.

tyler K. 
Rating:
1.0

I did not get confirmation that I returned van

Zbigniew P. 
Rating:
3.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Lower your prices.

Michael P. 
Rating:
5.0

Very friendly staff & helpful

Ceasar C. 
Rating:
1.0

I was very I was told that this location(a gas station) will not hire anyone just to improve the process for Uhaul. Reason being I was about to be charged for apparently not adding enough gas into the rental. It was given to me with 3/4 full tank and I returned it the same way, but apparently I was sent an email that I knew nothing about that stated It was given to me with just over 3/4 of a tank full. I explained that the young man (who was attending the gas station as well as the uhaul costumers) did not have me sign anything or go over the vehicle for damages, and also let her know he knew that there was only 3/4 tank of gas as he was also the one that pumped the gas into the rental and said “now we are ok” before I returned the rental. I cannot recommend this location to anyone, I should've known better but I decided to look at reviews for this location after my experience. My experience was not good at all!!

Javier F. 
Rating:
4.0

Gentleman that rented me the truck was very pleasant and well mannered. Helpful in always.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

vanessa V. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
4.0

service was excellent.

Joshua W. 
Rating:
5.0

Pleasant to talk with

julieta B. 
Rating:
5.0

Customer did not leave a comment.

Hamparsun I. 
Rating:
5.0

I would rent from here again

Debra T. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
4.0

Customer did not leave a comment.

Luis R. 
Rating:
3.0

The truck fuel was completley empty - on E when I got in the truck. Had to immediately put gas in.

Frank R. 
Rating:
4.0

Customer did not leave a comment.

bradley L. 
Rating:
2.0

Customer did not leave a comment.

Russell G. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

candido D. 
Rating:
3.0

There was garbage in the cup holder. While I was on the road I noted that my gas tank was at 3/4 although the paper work said full. I was then charged for the missing gas that I did not use!!

ARNOLD S. 
Rating:
3.0

Customer did not leave a comment.

Polina P. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Chaim A. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

MARY KAY L. 
Rating:
5.0

Customer did not leave a comment.

susan T. 
Rating:
2.0

Had to go around the block three times to be able to pull in, them I was made to pull out and go to another lot. NO room to drop the trailer off. Not even sure if they checked the trailer in? I wanted to use another U haul drop off, that I've used before but that location would not come up when making the rental? I would have rather have dropped the trailer at Any other dealer than this one, They had no room. were no help. and didn't speak english. Not a comfortable situation. The most stressful part of the move.

Craig A. 
Rating:
1.0

Not enough staff members to take care of guest. The staff members who helped me was extremely nice. He was just by himself running gas station, pumping gas and trying to help me. It took me about 30 minutes to get the car.

PARESH P. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
3.0

I have no clue how much my credit card was actually charged because I was told I would get an email with the final charge after the van was returned with the total and have yet to receive any email and my initial receipt i got BEFORE I took the van does not have a total on it! Very frustrating not to know what you spent!

Bert A. 
Rating:
2.0

The van's odometer is inaccurate and added up miles quicker than they were traveled.

James M. 
Rating:
5.0

Customer did not leave a comment.

jonathan G. 
Rating:
5.0

We were extremely satisfied with our experience. The staff were very friendly & helpful. I would definitely recommend this location.

Felice N. 
Rating:
1.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

Customer did not leave a comment.

joan R. 
No reviews have been submitted for this location.

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