Customer Reviews for Fairchild Mini Storage
(U-Haul Neighborhood Dealer)

81 reviews

1529 S Craig Rd   Airway Heights, WA 99001

(509) 244-0520

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(509) 244-0520

1529 S Craig Rd
Airway Heights, WA 99001

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Thanks. Quick pickup and drop off

David H. 
Rating:
5.0

Customer did not leave a comment.

Dakota H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS WILLIAM G. 
Rating:
5.0

Have more variety of trailers available

SAM P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Nothing it was smooth fast and on time thank you !.

CLINTON M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

LEONA E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

JAMES WALTER S. 
Rating:
1.0

warn people that your trucks don't work in a little bit of snow

LAZARO F. 
Rating:
5.0

Very friendly and helpful!

Sarah M. 
Rating:
1.0

First I picked up my trailer rental, drove 2 miles loaded my car only to find I had a flat tire on the trailer. I had to wait for over 2 hours for service. Then had to get a motel because it was to late to leave. Also when I picked up this trailer I was asked if I wanted to drop it off at Lewiston Idaho because it would be cheaper. I declined because there was a drop location where my destination was at. Only to find out they were no longer in business. So I was forced to drop in Lewiston 45 miles out of my way. Very very upset by this whole process.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The young man responsible was very capable and courteous.

Emory C. 
Rating:
5.0

Great experience. Friendly and prompt service.

Barbara V. 
Rating:
5.0

Very polite and great customer service

TINA RENEE N. 
Rating:
5.0

The gentelman that helped me with the rental and drop off was great, very helpfull, kind and curtious. Great experience.

Bryan H. 
Rating:
5.0

Very friendly and helpful. Also very knowledgeable and did great explaining everything especially the return steps.

James E. 
Rating:
5.0

Quick and easy! The attendant was very nice and did a great job!

Donald C. 
Rating:
5.0

Customer did not leave a comment.

jeremy F. 
Rating:
4.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Very helpful and friendly!!! Keep up the nice work!!

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

RANDAL S. 
Rating:
5.0

Very friendly service. Will definitely return in the future

KELLIE C. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Staff is very friendly understanding of customer needs. This is the second time that I have used their services. He remembered me from my last visit over a year ago. This staff knows what customer service is all about. I live 30 miles away and have other options but will always return to this U-Haul service center

Jerry T. 
Rating:
3.0

Charged more than expected and quoted. Also had the location and time we could get the truck changed twice on us. The price increased instead of getting a discount even with us getting the truck half a day later than requested. This made using Uhaul very difficult and frustrating

AARON M. 
Rating:
4.0

Airway Heights staff we're pleasant and informative.

JEFFREY KIRK B. 
Rating:
5.0

No Comment

James B. 
Rating:
4.0

The ruck was clean, and the employee working was very helpful with all parts of the process. However, the truck is really showing its age. The front suspension and steering seem to be very worn; idiots lights on the dash kept coming on and as to one I had no idea what it was so I had to call the service # (at which the woman was very helpful). It appears that the slot for the ramp has been damaged and the ramp was in crooked and very hard to operate.

DOUGLAS ROBERT M. 
Rating:
3.0

The turn out of the fenced yard where the U-Haulare parked can be hard to make in a 26 ft truck

Orlin A. 
Rating:
5.0

Whoever helped me was by far, the best Uhaul CSR I have ever met, hands down. Thank you for making our experience painless and very enjoyable. There was nothing more that he could have done to make our experience better.

DANIEL THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

EARTHCHILD B. 
Rating:
4.0

Convenient. Easy. The manager asked me if I had hauled a motorcycle before and when I said I hadn't, gave me some good information (in addition to the literature on the U-Haul website) that was very helpful.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN S. 
Rating:
5.0

Great operation. Excellent service and attention.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Byrne B. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

Excellent service. Process was easy and took only minutes. Service was beyond expectations, thank you.

JOSEPH A. 
Rating:
5.0

The gentleman was super friendly and answered all my questions. Location was easy to find.

ANDREW D. 
Rating:
1.0

This location had a lot of issues. We made a reservation for 4:45 and got there around 5. We then waited 45 minutes for our trailer because the uhaul computer system wasn't working. We were late to where we had to be, AND we weren't given the $50 reservation guarantee fee.

Rachel N. 
Rating:
5.0

Customer did not leave a comment.

Angel H. 
Rating:
5.0

Thanks for the quick and easy pickup. The staff here are super helpful and friendly. Will rent again.

Patrick F. 
Rating:
3.0

This location doesn't even show up as a drop off for UHAUL. It would be great for those of us that live in Rural areas to know there is something closer than the corporate office to drop off. This is a great central location for all of the rural farm areas and the airforce base.

WENDI S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Customer did not leave a comment.

SHEA H. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Excellent service. Best uhaul provider in the area in my opinion.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

the tire was flat but did not know until i had it loaded, had to unhitch the trailer, go get a compressor, fill the tire up to get it home, so i was unable to get the rest of my load, road side did not get to fix the tire until almost 9pm.

Eugene L. 
Rating:
5.0

Customer did not leave a comment.

Isreal W. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Martha E. 
Rating:
5.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

The gentlemen who was working was very nice and informative.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

I had a pickup scheduled for 8:30 am on 2/14/2020 and got there at 8:00 am, the sign said "closed". I knocked on the door and no response. I waited until 8:30 am and another guy returning a truck came into the property. We waited another 30 minutes and no one arrived. We waited until 8:45 and nothing. Another person came by to rent a truck and we waited. Another person came by and still no one. We waited until 9:00 am and still no one showed up. We all left. I had several men helping me move and they were at the site at 9:00 am and I had to call their business to tell them what happened. I was paying them $200 an hour and they waited. I called again just got a voice mail and no response. I started to go to another location after calling the online customer service. They recommended the Rustle Road location. I called one more time since it was a couple of miles away. Someone at the Fairchild Mini Storage answered and I asked him what happened and he said "I forgot and I got mixed up on the day" I knew he just slept in. He was very apologetic, so I turned around. My movers were sitting around and charging me. I got to Fairchild mini storage location and He apologized several times. I wasn't too happy. We started the job and mentioned your online service told me they would allow a 50.00 reimbursement when I finished. I went to my storage location and got charged the time they sat around waiting for the truck. I am not very happy and will never go to that location again, plus a few more people or more customers said the same thing. When I came back at 12:00 pm. after I finished he charged me the original price plus $7.95 for the use. I don't know if got the 50.00 discount. To say the least, I was very upset. I will never go there again. Rich Roney

Richard R. 
Rating:
3.0

Tow Dollies need LED marker lights on the FRONT of the fenders, so drivers can see where they are at night (In their mirrors).

John P. 
Rating:
5.0

Customer did not leave a comment.

Gene A. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
2.0

It was not the locations fault. I was called by a rep to change locations, because equipment wasnt available. The new location didn't have my equipment when I arrive and was still forced into a bigger truck.

Garrett G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Great Service. I'll use this location again.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

There is no left hand turn on Craig rd. Have to go down and turn around. Nice friendly service

Ruby S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top