Customer Reviews for Falmouth Shell
(U-Haul Neighborhood Dealer)

27 reviews

1210 Ridgeway Ave   Falmouth, KY 41040

(859) 654-5032

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(859) 654-5032

1210 Ridgeway Ave
Falmouth, KY 41040

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

I was charged for 2 days for the truck and insurance. I was also charged for gas that i shouldn't have been. I took a picture of the fuel gauge and it is exactly where it was when I picked up the truck.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
1.0

Customer did not leave a comment.

STELIOS G. 
Rating:
3.0

When picked up, the tow trailer straps were in terrible condition. Roadside assistance had to be contacted to resolve this issue.

Keltsey B. 
Rating:
1.0

Took over an hour to get truck. No employees knew what to do at all, had to have manager on the phone the entire time. Manager never came to the location.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

It was not a great experience. My booking was changed and this location was 40 miles from my original booking. Manager was not on time. Had to call customer service for help. Horrific experience all round.

Olalekan A. 
Rating:
1.0

You are still the worst rental company our there.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

I paid for a dolly and didn't receive one

Ashley C. 
Rating:
3.0

Had to wait for the guy to show up and help at three o'clock in the afternoon

FREDERICK SHERMA O. 
Rating:
3.0

Exspensive to go very far with no discounts to obtain.

Alisa M. 
Rating:
3.0

You can remove this merchant # 4445066398388 from your company. I rented a 5X9 utility trailer and it was the worst experience in my life. The employees didn't wear a mask, refused to wait on me while assisting other customers. I told them I didn't need insurance because my insurance covered the trailer. They charged me anyway.

william H. 
Rating:
2.0

Customer did not leave a comment.

James D. 
Rating:
5.0

I tri d to rent longer due to issues I had only to get told they were reporting the truck stolen I had to unload my stuff quickly without ever getting to move to new location with help of my 74 year old grandmother. Returned it and they say I owe over 1000 yeah I don't think so

Kendra L. 
Rating:
1.0

The trailer was clean and had new tires. The taillight on the passenger side was not working. The drivers side was working. The Shell Station was nasty and run down. Bathrooms were very nasty. A very shady place.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The trailer brakes didn't work, and the trailer fish-tails to the point of being dangerous - anti-sway bars would stop that.

Charles P. 
Rating:
1.0

The pickup was horrible. Person doing the checkout didnt know what they were doing

James B. 
Rating:
3.0

Train people to know the process.

Herbert M. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
1.0

I was told I was being charged 75.00 and I was charged 86.59 and on the return I went a total of 25 miles and I told the man I didn't put gas in it he said he was going to charge me 5.25 for gas he then charged 15.82 for gas gas is currently 2.49 a gallon so that equals 6.35 gallons of gas I don't appreciate dishonest people and I will not be back

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Monica H. 
Rating:
1.0

Hi, I had a very bad experience with this uhaul . I booked the truck and dolly online at the location close to my apartment and my original pickup time was 8:30 am. However, u guys changed the pickup location to another one which was 50 miles away from my apt. And It took me 2 more hours to get the truck and the dolly and another one hour for driving between uhaul location and my move out apartment. I was moving to the apartment in Tennessee and I was supposed to be there to get the key from leasing office before 5:00 PM on Saturday. Because of the uhaul changes, I was unable to get there in time, I got there at 6:00 pm. I missed getting the apt key and the leasing office was already closed . I stayed at hotel with Uhaul truck for the entire weekend and doing nothing. And now you even charge me for the extra day rates!!!! I had a very bad experience this time. Here , uhaul u should pay my hotel fee $109 for 2 nights in Tennessee and $500 for unhappy experience!!!

Jian H. 
Rating:
2.0

Did not tell me about the process In returning uhaul. Kept getting messages after I returned truck to finish the check out online at uhaul or I'll be charged $20. Asked for moving blankets and did not receive them. Would not recommend uhaul to anyone. Customer service was awful as well.

Brett R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top