Customer Reviews for Family Store Plus
(U-Haul Neighborhood Dealer)

26 reviews

9600 Winchester Ave   Bunker Hill, WV 25413

(304) 229-4848

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 10:30 am - 7 pm

Services at this Location:

Contact Us

(304) 229-4848

9600 Winchester Ave
Bunker Hill, WV 25413

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 10:30 am - 7 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Provide updated and clean vehicles. The uhaul did not provide a smooth and comfortable ride.

Janis W. 
Rating:
5.0

The employee was super nice and knowledgeable. Great customer service!!

SHEILA B. 
Rating:
5.0

Customer did not leave a comment.

VICTORTODD C. 
Rating:
3.0

I requested 24 pads. My truck had 6. I requested a dolly. There were actually TWO, but one was not secured and bounced around until I moved it to a car. The agent was friendly but knew little about the truck...he thought there were no pads and no dollys. The truck had a warning light that neither of us seemed to understand. Otherwise the experience was reasonably smooth and the pricing fair.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
2.0

I received the trailer empty of gas and I delivered it full and they did not reimburse me money for filling them

DAVIDROMAN R. 
Rating:
2.0

When you have a 8am pick up you shouldn't have to wait till noon to get the truck . Truck was ok jumped on Highway at 60 and the lights in back of truck had been disconnected the wires just hung there and with a noon pickup we were unloading in pitch black

Jack T. 
Rating:
5.0

N/A

David H. 
Rating:
3.0

No, they do not check the equipment or clean it; the truck had a check engine light on it and both the cab in back of the truck were filthy

MELINDA K. 
Rating:
5.0

Great, very helpful

MUKUNDAPRASAD P. 
Rating:
1.0

My biggest issue was with the customer service I received when I called the (703) number. The lady was rude, refused to help me navigate the online pick up your truck option. The on-site Uhaul staff seemed to have no clue how to check out a Uhaul. She gave me the keys to the wrong truck. It was really a bad experience all the way around.

Nadine K. 
Rating:
5.0

The manager was OUTSTANDING!

John R. 
Rating:
5.0

Courteous and helpful

george O. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

TERESA ANN M. 
Rating:
4.0

Just one suggestion put some in vehicle indicating the vehicle has been cleaned (Covid-19)

Brenda B. 
Rating:
3.0

This truck was very old with lots of damage and problems. The last customer's trash was so in the truck when I got it so I had to clean it out. The check engine light was on the entire time. Please do some maintenance on the vehicles.

DAVID ANDREW N. 
Rating:
5.0

Customer did not leave a comment.

Yvette P. 
Rating:
1.0

Reserved the Uhaul over a month in advance and was notified the night before that the truck was not available. I went to the location they told me had the truck and they indeed didn't not have the truck there. Ended up waiting 2.5 hours for a truck to show up and when I left I received an email with the incorrect drop off date and location. Will never be utilizing this service again.

Sydney L. 
Rating:
4.0

Customer did not leave a comment.

MARLON ADIN S. 
Rating:
3.0

Customer did not leave a comment.

Marcialynn H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM EARL R. 
Rating:
3.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Great service

MUKUNDAPRASAD P. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
No reviews have been submitted for this location.

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