Customer Reviews for Family Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family Store

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Kathrina H.
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Brian R.
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THOMASMATTHEW L.
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This review is based on U-haul, not the Family store. Irequested, reserved, and verified a 26ft truck but was told two days before pickup that I was getting a 20ft. It rained all moving day so everything stored in "mom's attic" was soaking wet when unloading. This is the third time I have moved with U-haul and have had a bad experience every single time. Go with Penske if you're thinking about renting a moving truck!

ANDREW RUSTEN J.
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I hadn't used this location before, but I will again and again. Owner was, Very helpful and polite.

Brian S.
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Kevin D.
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CHARLES P.
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CHARLES WILLIAM W.
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JUSTIN WAYNE A.
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joanne D.
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Derick P.
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KELLY LYNN B.
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MUKUNDAPRASAD P.
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Keep working like this , excellent customer service

PAUL LEONARD P.
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Rachel S.
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My location got changed the day before which I can u stand and deal with. However we had to travel an 1.30 to get the u-haul and 30mins before our schedules reservation the time was changed to 1pm. The store employee hasn't been trained in how to use operate u-haul service yet and the owner was not there. She was by herself. Luckily we had an amazing representative that helped us through it all and get us schedule for 11 with a different truck

Lorraine P.
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Educate their manager the questions that customers would normally ass set of them telling you they don't know find find information out to pass on to your customers

Johnni O.
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Kathy L.
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Nothing. The guys were friendly and very helpful.

William B.
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Right tail light was not working correctly. Intermittent short but went out completely on highway.

EDWARD B.
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Jennifer P.
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Tony B.
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Customer service was superb! Thank you for the friendly experience.

JOE L.
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The staff at this location were friendly and courteous. I would definitely return to this location if the need arises that I may have to rent a U-Haul truck for my rental needs. Excellent 5 star rating on this location.

Roger Keith Jr S.
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First U-Haul experience and everything was great. It snowed on the day of return and I was running behind so called to tell them. Super nice and no problems. Thanks

Madeline J.
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The location was inconvenient drive from the house. Very windy and dark roads and out of the way. There were locations closer to the home. Why did you send us there???

phillip S.
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debra N.
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Frank Mason F.
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Service was excellent! Thank you!

MICHAEL M.
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Cynthia S.
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Michael L C.
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carrie T.
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The moving blankets that I ordered were not at the location. When I picked up the day of my move I had to scramble to get things to wrap my furniture in. He took it off my bill, however, it was not very convenient during an already stressful time. Disappointing. When I ordered the truck through the UHaul 800#, I asked to pick up close to where I was moving from. No trucks were available so I had to travel 20 miles out of my way to pickup the truck. The person who secured my order said they would take 20 miles off my mileage so I would not get charged. This did not happen and I was charged mileage over 35 miles that were included in the rental. Which is very disappointing. I even sent a message on the website about the over charge, however, was not credited. It was a minimal cost, however, was promised at the time of the rental, and I made every effort to stay UNDER the 35 miles I was allowed, and got charged anyway. Doubt I use UHaul services again due to the above, promised mileage credit, and the rental blankets not being there on the move day. This location was fine though, if you are close enough to use it.

Daniel T.
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DAVID S.
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Connor R.
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JOHN C.
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Best Uhaul dealer in town. Thanks for your great customer service

JAMES C.
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Truck was great

Loren Dwight B.
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JACK A.
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The cab smelled like stale cigarettes. I also reserved for a 5 pm pickup, but because the scheduled employee had to leave early, my reservation was moved to 3pm which put me in a position to have to pay a extra day charge that is bull shit, but hey good for you guys right? Sorry for the aggressive comment, but that puts the cherry on top of an already stressful move.

Christina S.
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Vincent C.
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Henry W.
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He'll started out with cupps there the rudest people around Told me just move the hell on did not even want my service. Then I got this bunker hill location he was the nicest guy around I rented alot of uhauls in my time and he was the tops . he took care of the Uhaul very well . will go back to him always and will tell my friends about him .

David Shane N.
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No reviews have been submitted for this location.

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