Customer Reviews for Family

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family

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Savannah M. on

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Customer did not leave a comment.

Julia H. on

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Thank you so much for helping me all of my needs Keep up the good work. God bless you and yours

Andrew S. on

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pamela t. on

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David N. on

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The office lady was helpful and easy to work with. Great job, excellent trailer, great price.

Mark L. on

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putnam r. on

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Mr. Thomas was wonderful: friendly, knowledgeable, on time, and quick to supply my needs. I've been a customer in the past and will continue to be one in the future when ever need occurs. Please note for your records. Putnam Richardson

maxie m. on

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Destiny S. on

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Gas was NOT at half a tank. It was under and i filled it back to the exact spot and got charged because it wasn't back at half a tank.

putnam r. on

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Nothing! Mr. Thomas was friendly, knowledgeable and glad to help. He is capable which is what I needed to get the things moved that needed to be moved. I recommend he and will do so to all who ask for a mover's name.

Charmin M. on

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Very friendly owner. Quick pickup. Came met us as soon as we showed up even though we were early. Good and easy location.

Nita B. on

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My "Hold Money" was deposited by your bank on Friday, February 1, and I have still not received it back! I paid everything on Saturday, Feb 2. I I paid out $81.51, and the next day I paid another $75.27. Now I know the amount $81.51 means nothing to such a large company, but that was to be all of the money I had left to live on the rest of this month. With the expenses of moving, I depended on this refund. Now I have nothing.

Shawn W. on

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Owner of business was an hour late for our confirmed pickup, after UHAUL had already pushed our reservation from noon to 2.

Jennifer W. on

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Clara o. on

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William B. on

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Motorcycle trailer is great. Rented it several times. Thanks

WILLIAM C. on

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Your customers can't go wrong using this location. They have been the best experience I've had with any rental company. Thank you!

Debbie S. on

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ALICE H. on

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Only problem I had to jump the truck off 3x. Other than that, Mr. Thomas was extremely polite. And yes, I would recommend customers.

Charlie H. on

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John H. on

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Awsome service.

Mike W. on

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Marcus S. on

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Just the same treatment...

Michael C. on

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Charles R. on

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We were sent to this location to pick up the truck however we could not use the app the owner of the business had to come out and open the truck for us Which by the way the man was very polite professional and we enjoyed meeting him however your GPS locator on the app is way off we spent an hour trying to pick up the truck we could not get past the 1st step very very very irritating

PAUL S. on

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TARA H. on

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wayne p. on

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EVERYTHING WENT PERFECT

dawn t. on

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Mary Benoit B. on

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First of all, when someone tells you that they will be there in 20 minutes, you don't leave for 45 minutes, and then say that they showed up early. They're website says they close at 6, and my fiance got there around 5, and there was no one there, after telling them that he would be there in 20 mins. The owner "wanted to close early" yeah, I would like to close early every day. but if your hours say you close at 6, then you need to close at six. Very poor customer service. Because of this place we will never use uhaul again.

beverly r. on

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Rodney S. on

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Well there was some misunderstanding about the pick up and return times, but overall the job got done, and was fair and met my needs. Thank you

John M. on

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Mandy L. on

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claude k. on

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Get a better manager to manage it

Nicholas C. on

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edward i. on

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No comments

Matthew S. on

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The trailer I rented I was supposed to pick up at 9AM. The trailer was not ready until 1:30PM. I had a utility dolly on the reservation. There was no dolly available and I was still charged for the dolly. I Failed to look at the inside of the trailer before I left. I got to the house and opened the trailer. It looked like a football team walked through a hundred yards of mud and then had a dance off inside the trailer immediately following.

Frekeisha J. on

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Ensure that the U-Haul representative knows how to book the equipment without help from the customer!