Customer Reviews for F&R Mini Storage
(U-Haul Neighborhood Dealer)

448 reviews

1965 Brandenburg Rd Ste B   Brandenburg, KY 40108

(270) 422-2449

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: 10:30 am - 1:30 pm

Services at this Location:

Contact Us

(270) 422-2449

1965 Brandenburg Rd Ste B
Brandenburg, KY 40108

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: 10:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

I have appreciated this location, and the help provided there. Thanks a bunch!

Scott B. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Great experience

Shannon S. 
Rating:
5.0

Every thing was very clean and very helpful staff

gary F. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

GARRICK L. 
Rating:
5.0

Person came out before I could even park. Helped unhook and store dolly. Took care of check in very fast. The only thing I'm not sure on is why I was charged 102.00 for a 2 day rental when I only needed it for an afternoon.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The guy who rented me the tow dolly at F&R Mini Storage was super nice and very helpful.

FREDDIE S. 
Rating:
5.0

Staff was super friendly amd very helpful. Will definitely use again

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

KELLY W. 
Rating:
5.0

Uhaul worked with me and found me a truck after the Louisville location didn't have the truck I had reserved. Everything turned out ok end the end

OWEN S. 
Rating:
5.0

Price was a little high for just renting a trailer for a few hours. The person who waited on me was excellent. He hooked the trailer up to the truck connected everything and tested the lights. I was very impressed with his professionalism.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Ben is always so helpful and makes the experience great. We've rented several uHauls from his location.

Hannah H. 
Rating:
5.0

Very friendly and helpful service.

Kyle K. 
Rating:
5.0

Everything went well. You had what I needed when I needed it I was pleasantly surprised that the truck was comfortable, really great on gas and held all my belongings .

shealia M. 
Rating:
5.0

Customer did not leave a comment.

Moses M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

mary S. 
Rating:
5.0

Customer did not leave a comment.

mary S. 
Rating:
5.0

This is not a comment on where I dropped off, but more about the drop off experience. When I put in my reservation, I requested a drop off in Brandenburg. After picking up my trailer, I got a text that my drop off location had been changed to Bardstown, KY, over 1.5 hours from my original requested drop off location. This was changed after talking with the local dispatcher, but I would have appreciated a simpler way to change the drop off location, and also some additional thought into how the drop off location was changed. I don't mind trying to help UHaul manage it's inventory, but taking the trailer an additional 1.5 hours away is not a solution for the customer.

JACOB L. 
Rating:
5.0

Excellent, Best Uhaul location I've ever been to. The most knowledgeable friendly and professional. Really Great!

Charles E. 
Rating:
5.0

Super staff!!!

Philip B. 
Rating:
4.0

Customer did not leave a comment.

BERNABE V. 
Rating:
5.0

Nothing, this was the most friendly and professional Uhaul dealer I've ever dealt with and I rent fairly often.

CHUCK E. 
Rating:
4.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Very polite and professional. Pleasure to do business with.

MADEYN G. 
Rating:
5.0

Great customer service was very helpful and explained the contract information and payment will use again. Thank you...

Paul H. 
Rating:
5.0

Excellent customer service and a pleasure to do business with.

Ernie G. 
Rating:
5.0

Very good customer service

tammy Q. 
Rating:
5.0

Always a pleasure, never had a problem.

allen B. 
Rating:
5.0

I have used the Brandenburg location for a couple of years for different things. Ben is always friendly knowledgeable about all the products and helping to figure out exactly what you need they awesone!

Laura B. 
Rating:
5.0

Very friendly and helpful. Will use again.

rachel G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Ben Jones is awesome! Very professional and great experience overall!

Toby K. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Address needs to be changed on the website and text that they send out, but as a whole, the service was excellent.

Leviticus L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Nice and helpful very friendly will be back again

gary F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Quick. &. Friendly staff. And response

David D. 
Rating:
5.0

Customer did not leave a comment.

adrain W. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Excellent. Very satisfied with the service and equipment.

WILL T P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

brenda A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Ben was great. Would definitely recommend this location.

Joseph H. 
Rating:
1.0

Read above comment

john K. 
Rating:
5.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Excellent service! Second time using your service. Always a good experience!!!

Alicia C. 
Rating:
5.0

Nothing A+ thank you 😊

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Ernie G. 
Rating:
5.0

Customer service was excellent!

Ernie G. 
Rating:
5.0

Nothing needs improving. This was the nicest, cleanest, most professional Uhaul location I've ever been to. The staff was extremely helpful and knowledgeable.

CHUCK E. 
Rating:
5.0

From the initial phone call to the pick-up, the gentleman I dealt with was polite and helpful. Great employee and great experience. The price was fantastic as well!

Tina F. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

GERALD W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

The places are very friendly places and good help too

connie S. 
Rating:
5.0

Guardians of Rescue needed a Truck last minute The awesome guy made sure to get me just what I needed !!!! Very nice people and easy to work with we would recommend them for sure !!!!!!

Kelly B. 
Rating:
5.0

Ben was very helpful. He went above and beyond to rent me his trailer that was reserved for the next business day. This made more work for him because he had to pick up a trailer at another Uhaul to meet this reservation. Thanks again. John

John S. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Eddie W. 
Rating:
5.0

Perfect Experience

James T. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Great customer service! Super friendly! I will rent again!

Carrie P. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Great service

allen B. 
Rating:
5.0

Customer did not leave a comment.

jeffrey H. 
Rating:
5.0

Very helpful

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Poppy B. 
Rating:
5.0

We love this pick up location. Very friendly and always helpful!

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Very easy return after a long drive. So appreciate the kindness. Will definitely use again. (Traveling nurse moving state to state)

Monica O. 
Rating:
5.0

Customer did not leave a comment.

Jefforey S. 
Rating:
5.0

Professional

Bruce F. 
Rating:
4.0

No one there...

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

donnie D. 
Rating:
5.0

The U-Haul rental Agent was very helpful and courteous upon my arrival. He helped me decide on the right sized trailer and made sure I had all the equipment I needed for the move. He helped me hook up when I arrived to pick up the trailer and provided me with contact information in the unlikely event problems occurred during the move. Fortunately, everything went well and I encountered no problems and was able to make the move in a timely manner, even arriving home earlier than anticipating and being refunded for the unused days I originally planned for. Thanks much, for the help. I will use U-Haul again should the need arise.

Robert O. 
Rating:
5.0

Just need to spray a little WD40 on the tie down straps.

Wendy R. 
Rating:
5.0

Great price and great service

Chris C. 
Rating:
5.0

I dropped trailer when they weren't open but spoke to them on the phone and they were very nice and helpful.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

He was very helpful. He called 3 day before my pickup date to tell me that he picked it up and checked it out. He explained everything I needed to know about the auto transport trailer.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

always A++++ service

HARVEY S. 
Rating:
5.0

I am confused why the cost of the rental from Brandenburg Kentucky to Portland Tennessee was $302 versus $200 from Brandenburg Kentucky to Franklin Kentucky. Portland Tennessee is only 15 miles further than Franklin Kentucky. Thank you.

robert S. 
Rating:
4.0

The guy that leased me the unit was great.

LAWSON L.  |  First Impressions 
No reviews have been submitted for this location.

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