Customer Reviews for Farmers Union Lumber Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Farmers Union Lumber Company

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bruce M. on

Rating:

Closed during a normal business day. I had to hook up trailer myself with NO GUIDANCE.

Charlene S. on

Rating:

Customer did not leave a comment.

gert M. on

Rating:

We dropped the Uhaul off and called the 1 800 number to let you know that we dropped off the vehicle. Our wait time on 1-800 was about 30 minutes. Too long.

David G. on

Rating:

Very helpful and kind, as opposed to the experience at the pickup location. Great staff in Kenmare!

Carol S. on

Rating:

Customer did not leave a comment.

Patrick F. on

Rating:

Customer did not leave a comment.

Susan M. on

Rating:

I have interacted a couple times with them. They have excellent customer service!!

Brian M. on

Rating:

There was nothing wrong with the customer service at this location; great and easy to work with. This review is NOT towards the Kenmare staff by any means. However, my experience with U-Haul itself was horrible. I had reserved an enclosed 5x8 trailer a week in advance at the Minot, ND location. The night prior to pickup, that location called and stated that there would not be that type of trailer available for pickup and would upgrade me to a 6x12 at no extra cost but would not be available until 1330 hours that day, which was not at acceptable, but took the offer because I did need a trailer. That next morning I received a phone call at 0800 hours stating that the upgraded trailer was not available for pickup at 1330 hours, and if I wanted a trailer, I had to drive to Kenmare, which is over 100 miles out of my way, there and back, to utilize a trailer. Not only did I have to adjust my schedule due to the failed “guarantee” pickup time and location from Minot, but had to now go out of my way and delay my move. Once again, nothing against the Kenmare location, but I will never use U-Haul again!

JOHN M. on

Rating:

Customer did not leave a comment.

Kimberly G. on

Rating:

The UHaul representative was rude and very short when reviewing the reservations I made on the computer. She tried to talk me out of getting the insurance. Three of the four tires were bald.

david F. on

Rating:

Customer did not leave a comment.

COREY G. on

Rating:

I’ve rented 3 things this past month. 1 truck and 2 trailers. I rented all 3 from Minot, ND. For the first trailer, I had to drive to New Town to pick up. The 26’ truck I had to drive 2 hours out of my way ti Watford City to pick up, and the keys were hidden under the seat not placed in the lock box as expected. For This third trailer I again was required to drive to Kenmare to pick up. Super super inconvenient arrangements for me. Thanks U-Haul

Martha S. on

Rating:

Customer did not leave a comment.

Neil C. on

Rating:

Customer did not leave a comment.

ROGER J. on

Rating:

not so great slow

Graham R. on

Rating:

Customer did not leave a comment.

DENISE T. on

Rating:

Customer did not leave a comment.

Janet G. on

Rating:

Customer did not leave a comment.

Jeffery K. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Was told by representative in Fargo that Kenmare is "in the middle of nowhere" and they were unable to get a trailer there. Instead she wanted me to drive a 2.5 hour round trip to Minot to get a trailer. Kenmare had a trailer sitting in their lot that wasn't even on the uhaul records. Trailer was dirty inside and had multiple dents and scratches outside.

Stewart B. on

Rating:

I reserved this trailer in Tioga, North Dakota well in advance and they didn't have one available. I had to drive an hour to Kenmare, ND on ice and snow packed roads to get this one. I would not recommend the location in Tioga to anybody.

gerald E. on

Rating:

Customer did not leave a comment.

john W. on

Rating:

Customer did not leave a comment.

Joshua G. on

Rating:

Be there for a reservation pickup. Inspect tow dolly's before they go on a 1200 mile trip across the country. No one likes to be harassed by police in 3 states over a tailight and the fact that I had no rental paperwork. Thank god I had a confirmation email to prove I didn't steal it.

Donna A. on

Rating:

Customer did not leave a comment.

JOYCE V. on

Rating:

Customer did not leave a comment.

ROBERT W. on

Rating:

Customer did not leave a comment.

TIMOTHY H. on

Rating:

Very convenient location, very friendly and helpful

David G. on

Rating:

I originally wanted to pick up the trailer in Estevan but had to drive 2 hours to pick up in ND

TIM H. on

Rating:

Very friendly.

JOEL N. on

Rating:

Customer did not leave a comment.

MARILYN C. on

Rating:

Customer did not leave a comment.

JOHNNA R. on

Rating:

Customer did not leave a comment.

LENEE S. on

Rating:

Train staff better so they don't give out false information and carry the proper equipment for the trailers and help customers hook them up.

HAROLD T. on

Rating:

Have more equipment readily available. The staff at this location are awesome.

Tami P. on

Rating:

Customer did not leave a comment.

JERRY D. on

Rating:

Customer did not leave a comment.

JERRY D. on

Rating:

After hour drop-off

AMANDA M. on

Rating:

Customer did not leave a comment.

KAITLYN L. on

Rating:

Customer did not leave a comment.

ORVIN L. on

Rating:

Everything was just fine.

Harold T. on

Rating:

Excellent service

ARTHA M. on

Rating:

Customer did not leave a comment.

Yvonne N. on

Rating:

Having to drive 100 miles one direction to pick up the trailer was very inconvient ~ if the dealer could of delivered it or meet me half way would of helped

JONATHAN S. on

Rating:

the truck ran great. we had no problems and the u-haul employees were very helpful.

james M. on

Rating:

Customer did not leave a comment.

GINGER W. on

Rating:

Customer did not leave a comment.

GINGER W. on

Rating:

Customer did not leave a comment.

MARGIE G. on

Rating:

Customer did not leave a comment.

FRANCES Z. on

Rating:

Customer did not leave a comment.

NORA R. on

Rating:

Customer did not leave a comment.

donna E. on

Rating:

Customer did not leave a comment.

KYLIE M. on

Rating:

Customer did not leave a comment.

MELISSA W. on

Rating:

Customer did not leave a comment.

GLEN M. on

Rating:

The roadside assistance is the worst I have ever experienced. The trailer got a flat and the bead broke and they expected us to wait till morning. This would have been completely unacceptable if it was 30 below zero and we were out in the middle of nowhere. Very unsatisfied but unfortunately Uhaul has the area monopolized and we have no other options to turn to.

CATHRYN T. on

Rating:

it was good.

Ralph M. on

Rating:

Customer did not leave a comment.

Adam G. on

Rating:

Customer did not leave a comment.

Brent O. on

Rating:

Melanie was excellent in her assistance and did everything I could ask of her. Thank you!