Customer Reviews for Fast Ricks AutoWorks
(U-Haul Neighborhood Dealer)

59 reviews

5753 W North Ave   Chicago, IL 60639

(773) 483-1776

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 483-1776

5753 W North Ave
Chicago, IL 60639

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
1.0

Reservation was for 9:15am. Fast Ricks auto works is “supposed” to open at 9. I was outside established was not open. I won't use 3rd vendors for U-Haul rentals just regular U-Haul.

Milas B. 
Rating:
4.0

The online reservation was fine, but was not clear on the entire procedure to complete (never got lock box# and lock code); pick up facility has NO U-Haul attendant; therefore you must complete entire process; But (after a long wait on customer service phone) a nice and knowledgeable person walked me through process

Eduardo T. 
Rating:
1.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

Customer did not leave a comment.

NICOLE R. 
Rating:
4.0

Richard was very accommodating. Needs to be more prompt though in getting to work.

Elbert R. 
Rating:
3.0

Customer did not leave a comment.

Dyamond T. 
Rating:
1.0

This is not location specific. It should be made clear to me, that being late for my pickup time will result in 45 min of trying to figure out how to pickup the truck before the 800 number finally figures out I'm late for my pickup and they need to change the pickup time to reset the “pickup truck” button on my dashboard. Further, it should be disclosed when I rent a dollie that the location I am picking up from won't be open and I WILL NEED TO MAKE A RETURN TRIP to pick up the dollie WHEN THE LOCATION OPENS 3 hours after my scheduled pickup time. This is not a human error, the reservation system should handle this type of stuff. Just my thoughts on a frustrating experience that I hope nobody else has to endure.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
2.0

For whatever reason I was charged $144 for 4 hours

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Aprille C. 
Rating:
5.0

Light was on for oil change and in need of a little cleaning but not a big deal. Smooth transaction so overall no complaints.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine D. 
Rating:
3.0

Customer did not leave a comment.

Dakota L. 
Rating:
5.0

Customer service was very responsive online, so thank you!

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
2.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Trenton T. 
Rating:
1.0

My service was absolutely horrible, I started with an online service for mobile pick up and even called before and waited 20 min on hold to confirm. Got there and the location was closed and it was only hand delivery. Had to wait 30 min on hold to figure out what was going on, got a lousy we don't know who did it apology and then hung up on when being transferred. Got scheduled at a new place 30 min away and got there for mobile pick up to wait 45-50 min of money that I PAID for to be verified. Will never use uhaul again and recommend any other possible place. Horrible customer service

Joseph G. 
Rating:
1.0

Customer did not leave a comment.

APRIL W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

None, service was friendly and prompt. Thank you

Felicia S. 
Rating:
4.0

Customer did not leave a comment.

jaqueline C. 
Rating:
5.0

Customer did not leave a comment.

SARAH L. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

I no Problem the truck was ready just a little finalize and that was it, the young man that was in Charge was very helpful, l would recommend anyone to go to this place

jerry M. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
4.0

Customer did not leave a comment.

Leonarda H. 
Rating:
1.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Excellent customer service here!

Cynthia L. 
Rating:
5.0

Nothing everything was great!

Denise T. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Check-in was extremely fast. The truck was clean. No problems at all. I always use U-Haul.

kathleen N. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
4.0

Customer did not leave a comment.

Johnny T. 
Rating:
5.0

Very helpful and safety aware.

Dwayne J. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

johmeil H. 
Rating:
4.0

Customer did not leave a comment.

alyson Z. 
Rating:
5.0

Customer did not leave a comment.

Damaris B. 
Rating:
5.0

Customer did not leave a comment.

Sitara E. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
3.0

Very professional and courteous. I had no trouble at all. The staff there were attentive and helpful.

tony D. 
Rating:
1.0

Renter beware: this location's manager is a total scammer. Take pictures of every single scratch (and there are many). If you opt out of insurance, double-check your receipt because he might just decide to charge you for it anyway.

Cory H. 
Rating:
4.0

Customer did not leave a comment.

HAMED P. 
Rating:
2.0

I went to this location order a truck the day before I needed it and was told for the 10ft truck the insurance would be $25 and the price for mileage would be $2.99 a mile. I went home to research other rental companies and checked uhaul online and saw that the insurance was $14 and the mileage was $1.49. I ordered the truck online and did mobile pickup so I wouldn't have to deal with the con man. I don't recommend doing business with these guys they're extremely shady. If they're this shady with the uhaul business it makes me wonder about there primary business.

Garland W. 
Rating:
1.0

Customer did not leave a comment.

Isaiah T. 
Rating:
5.0

Customer did not leave a comment.

Patty A. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
1.0

Be better

Symone M. 
Rating:
2.0

The rental fee was way more than I expected. So the 19.95 per day is just advertisement to get people in. I used the truck for about 6 hours! When I checked out. My fee $83+ and now the final bill is $124+. I was not happy with the service especially not the final fee. NO I would not recommend this service to anyone.

Joyce E. 
Rating:
5.0

Customer did not leave a comment.

martin J. 
Rating:
1.0

The area and personnel treated me different, prices, mileage, and rare was higher than someone else meaning they didn't explain to me about the prices. At the last minute, I had to find out on my own that they had me go to a different location that I felt very uncomfortable with so I call and made a complaint to customer service. I was definitely treated injustice and was almost purposely charged 2 days for the price of one. I had to deliberately tell him that 24hrs wasn't 2 days.

Mortimer C. 
Rating:
5.0

They were Polite.

michelle Z. 
Rating:
5.0

Customer did not leave a comment.

Jasmine F. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
No reviews have been submitted for this location.

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