Customer Reviews for Fayetteville Scooters ATV Wholesales
(U-Haul Neighborhood Dealer)

Rating:

3.0

do a walk around with the customer. I did my own and had to bring them outside to show them multiple dents and scratches that had not been stickered.

Rating:

3.0

The facility opened at 8am but they did not get there until 8:15 am. Not terribly late, but I had guys arriving at 9 am, and barely beat them back with the trailer.

Rating:

2.0

Trailer tires were out of balance and the trailer and truck had a terrible vibration for the whole trip (4.5 hrs). No one other than the local office seemed to show any concern. When I dropped off, the rep could have cared less and didn’t want to even talk about it.

Rating:

1.0

The biggest issue was the lack of consistency in communication. I made reservation at the Springdale location and they told me that someone would be available to help me with the auto transport to the truck. I made plans with that location hours. Then when it got changed to this location, the hours are shorter so I had to changed plans. The older gentleman could work on his attitude. He was rude and short with me. Then he told me that it's extra to hook up the auto transport. On top of that, the inside of the truck smelled like someone smoked weed and looks like this seats have not be disinfected in a long time. The area manager was super nice and friendly when I came to get the Auto Transport though. He knows how to be customer service friendly. Also, I was told that I could go to any Austin location then when I arrived at my preferred location, they told me I need to call a number. Fortunately, the chat rep was able to help me since I am Deaf and didn't have access to WIFI to connect with an interpreter.

Rating:

5.0

The gentleman was very nice and helpful. Easy check-out & check-in

Rating:

1.0

I picked up this truck and it literally has 2 Miles to empty on the dash. To start my move I had to take and fill up not knowing where I was even going to make it to the gas station. The back of the truck was filled with screws and cigarette butts. Again, had to clean it before use. I have photos and will be reaching out to U-Haul directly.

Rating:

2.0

Place is trash, stuff every where, looks sketchy.

Rating:

1.0

The air wasn't working, I had a flat tire and they took an hour to come and changed it. The truck was also hard to drive. And it vibrate really bad going down the highway.

Rating:

2.0

Verification was useless. I needed friends to answer to get verified? Verification wasn’t asked until I got there? I don’t carry a passport, employment contract, or lease with me. Took too long to check in. Had 1/8 of a tank of gas and the floor was sticky.

Rating:

5.0

Open even before the listed time. Love it!

Rating:

2.0

This was not the business location I requested when ordered my rental truck. Uhaull transferred my to this location. This business was very unorganized building/office/operator. Not very friendly.

Rating:

5.0

Great service

Rating:

1.0

Did not drop it off in fayetteville.It was dropped off in round rock, texas, on burnett street. Absolutely a joke. When I got there, they manager told me to leave right away. She's not gonna have it, it's full.I showed her my text and email that I reserved this weeks i had a time and it was going to be dropped off at that location. She threatened me. She will charge me double the price if I drop it off there. And when I tried to call the, you haul 18 hundred number, she said, go outside and do it outside. It's not my responsibility when I have the paperwork showing, where it goes to pack up, drive twenty more minutes, somewhere else to drop it off. that is, you haul's responsibility somehow even my name was removed from the order.And my sisters, who was a secondary driver, was at as the person ordering a u haul, even though I made the reservations in my name weeks ahead of time and paid with my credit card. The lady at the u hall said I was emailed the day I was supposed to drop it off with an alternate location. Still not my fault.I have the paperwork showing.When I reserved it where I was supposed to drop it off. If her lot was filled, use one of her employees to move it somewhere else. When I took it to the secondary location, that lady was really nice and she even said that that first lady was not supposed to change the drop off location, like we all know she did. Even though she was full, she sent it somewhere else.And the place she sent it, it was full. I will never ever rent A UHaul from them on burnett street in round rock texas.

Rating:

5.0

Easy and close to our house and main hubs. Friendly and convenient.

Rating:

5.0

I thought it was going to 20 bucks maybe 50 at most. But ended up paying 120 dollars for a few hours… not ideal.

Rating:

4.0

My truck had the check engine light on, which I was concerned about, but was told not to worry about it. Luckily nothing happened on my drive, but please address things like that so renters feel safe.

Rating:

2.0

The person I worked with was not helpful. I told him I didn’t want or need the insurance on the trailer & he said it was on the paperwork. When I tried to talk to him about it he turned and when back into the store.

Rating:

1.0

$ 19.95 a day not necessarily accurate….dealer omitted explain all the additional charges such as .99 a mile another $15.00 just because. Previously rented from another dealer in Fayetteville at Johnson’s Hardware and there were not all the extra charges. South College location never again ! P.S. customer service at S College definitely lacking!

Rating:

5.0

Nothing. The gentelman helping us was fast and friendly, funny too. We were in and out fast.

Rating:

1.0

🚨 HORRIBLE LOCATION – AVOID AT ALL COSTS! 🚨 The owner called asking if I could return the truck early because other customers were waiting. We rushed our unloading to be helpful and returned it at 11:00 AM (an hour early). Instead of a thank you, the owner greeted me by rudely stating he was charging me extra because "that’s the fair thing to do." He told me if I didn't like it, I could call the 800 number. I booked this online with UNLIMITED MILES, yet he charged me an additional $75 for mileage anyway. After this confrontation, I told him I would be keeping the truck until my actual booking time of 12:15 PM. He said that was fine. However, while I was still in the back of the vehicle grabbing my last few personal items, this same man jumped into the driver's seat and drove off, as I was climbing out. Absolutely the worst customer service and a total safety hazard. Do not rent from here and sure don't return it here!!!

Rating:

5.0

Great customer service great, communication, fair, and awesome pricing

Rating:

5.0

Easy to deal with. Never any problem. Highly recommend.

Rating:

5.0

Perfect experience from pick-up to drop-off.

Rating:

2.0

There was extra packing material left inside that I did not ask for and took up storage space. The individual who gave me keys also took a payment on top of U-Haul taking payment and was pushy on message to pick up the van and I was not late.

Rating:

3.0

I wasn’t really sure where to go - there is a key Dropbox out front but you can’t access it because there were scooters locked up directly in front of it. If you tried to drop off after hours, it would be extremely difficult. The location was easy to find though and after giving up on trying to drop the key in the Dropbox and going in, the employee was friendly and helpful.

Rating:

5.0

Definitely a good decision for a long journey, no issues or delays in travel. I’ll remember this for any future moves.

Rating:

5.0

The workers at this location were very sweet!

Rating:

4.0

Make sure there are no ants in the bed if possible

Rating:

4.0

Is was a confusing process booking online. The first booking did not go through but we did not know that until the day of. Then we would book times at other locations and the confirmation would say a later time. We switched locations to get an earlier time and once everything was confirmed it worked out perfectly. Picking up the truck and returning it was easy. We just needed it for a short quick move and we had no issues.

Rating:

1.0

Ordered a dolly, but owner did not communicate clearly that he did not have one. Even though we were not charged for this, I didn’t know the dolly had been taken off until I opened the back of the truck to begin moving, which was unhelpful because my wife and I needed a one for moving heavy boxes and appliances. Along with this, the truck was filthy and not cleaned at all.

Rating:

2.0

Business was closed when I dropped off so can't comment on staff. The area had a lot of homeless people and random people just hanging out around the parking lot. Didn't have any problems, but the area didn't have a good feel about it.

Rating:

5.0

Rental process was easy and they were very nice!

Rating:

1.0

The gentleman called me a derogatory term because of the spelling on my first name, also there were coaches in the cardboard boxes that were left in the van.

Rating:

3.0

I was charged for insurance that I did not request, when asking to have it removed I was told there would be a credit on return, this was not applied.

Rating:

4.0

The guy was at least friendly and knowledgeable.

Rating:

5.0

All was good very friendly staff.

Rating:

5.0

Nothing comes to mind

Rating:

3.0

My experience with U-Haul was extraordinarily frustrating and stressful from start to finish, and the problem had absolutely nothing to do with the location where I ultimately picked up my truck. In fact, that location and its staff were the only redeeming part of the entire ordeal. I originally reserved a 10’ truck at a different location. Without any notice, communication, phone call, email, or explanation whatsoever, my reservation was changed to a 26’ truck — a vehicle so large that I literally could not maneuver it into or out of the area where I needed to move. Discovering this at the last minute on a graduation weekend in a college town was beyond unacceptable. When I called the original location for help, I was essentially told there was nothing they could do other than cancel the reservation entirely. That is not customer service. That is abandonment of a customer during a time-sensitive move when truck availability was already extremely limited. After scrambling to salvage the situation, I finally reached a kind and helpful representative who located a 15’ truck for me at another location. Unfortunately, even then the communication failures continued. She neglected to inform me that my Austin drop-off location had been changed, which I only discovered when I went to return the truck. Yet another unnecessary complication added to an already chaotic and stressful experience. The complete lack of communication, coordination, and accountability throughout this process was astounding. A reservation should mean something, and customers should not be blindsided with major vehicle changes that fundamentally alter whether the equipment is even usable for their move. This was one of the most stressful rental experiences I’ve ever had, and based on this experience, I will absolutely explore alternatives the next time I need a moving truck.

Rating:

5.0

Great experience. They helped out tremendously

Rating:

2.0

Service slow and confusing. 🫤 Truck was smoked in. I had to buy two air fresheners and still intolerable.

Rating:

5.0

Great place. Very easy to work with. I highly recommend.

Rating:

2.0

I was asked if I could pick the truck up a day early so I did. The guy said he was going to give us a couple free days and some free miles for being friendly. When we got home, the charge on the credit card was about $200 more than the reservation I made. I feel like I got scammed.

Rating:

5.0

Ross was great!!

Rating:

5.0

Maybe don't try to sell me a scooter next time.

Rating:

1.0

At the beginning and end of the trip, I took photos/videos of the vehicle (including the odometer and fuel gauge) in case anything happened to the U-Haul. When I received the vehicle, the odometer stated 69262.8 with 213 miles remaining until empty. When I returned the vehicle, the odometer stated 69378.4 with 227 miles remaining until empty. I was charged for the correct mileage on the receipt! However, I was incorrectly charged for the fuel. I was instructed to return the vehicle with the same amount of fuel, or a little extra! I did that.

Rating:

2.0

Vehicle windshield and front grill was full of dead bugs, apparently vehicle not washed after last rental. I used washer fluid to clean windshield, but did not help much. Also fuel tank not full, but below the full marker. Wash vehicle when bugs are all over front grill and windshield. Make sure fuel gauge reads full.

Rating:

1.0

The corners above the cab were TAPED together, then when I turned it in I was almost charged. They even said at the local uhaul I was lucky it didn't rain. I wasn't told to check the truck before leaving so I only made sure of the gas I needed.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Great help and support effortless rental thanks!

Rating:

5.0

Great customer experience.

Rating:

5.0

The gentleman that manages the Uhaul rental on S School St in Fayetteville is hands down The Best person ever!! He goes above and beyond the extra mile to help you get what you need and works with you on everything!! He’s absolutely amazing !

Rating:

5.0

Quick and easy to deal with - thank you

Rating:

2.0

Unnecessary comments from owner

Rating:

1.0

Poor overall experience.

Rating:

5.0

Very nice and was open a little bit earlier than advertised

Rating:

5.0

Great service

Rating:

5.0

Quick and easy thank you

Rating:

5.0

Very nice and very easy place to get a Uhaul. I recommend.