My experience with U-Haul was extraordinarily frustrating and stressful from start to finish, and the problem had absolutely nothing to do with the location where I ultimately picked up my truck. In fact, that location and its staff were the only redeeming part of the entire ordeal. I originally reserved a 10’ truck at a different location. Without any notice, communication, phone call, email, or explanation whatsoever, my reservation was changed to a 26’ truck — a vehicle so large that I literally could not maneuver it into or out of the area where I needed to move. Discovering this at the last minute on a graduation weekend in a college town was beyond unacceptable. When I called the original location for help, I was essentially told there was nothing they could do other than cancel the reservation entirely. That is not customer service. That is abandonment of a customer during a time-sensitive move when truck availability was already extremely limited. After scrambling to salvage the situation, I finally reached a kind and helpful representative who located a 15’ truck for me at another location. Unfortunately, even then the communication failures continued. She neglected to inform me that my Austin drop-off location had been changed, which I only discovered when I went to return the truck. Yet another unnecessary complication added to an already chaotic and stressful experience. The complete lack of communication, coordination, and accountability throughout this process was astounding. A reservation should mean something, and customers should not be blindsided with major vehicle changes that fundamentally alter whether the equipment is even usable for their move. This was one of the most stressful rental experiences I’ve ever had, and based on this experience, I will absolutely explore alternatives the next time I need a moving truck.
Marc M
Fayetteville Scooters ATV Wholesales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, AR 72701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great experience. They helped out tremendously
SHAYE WService slow and confusing. 🫤 Truck was smoked in. I had to buy two air fresheners and still intolerable.
Thomas HGreat place. Very easy to work with. I highly recommend.
Gary LI was asked if I could pick the truck up a day early so I did. The guy said he was going to give us a couple free days and some free miles for being friendly. When we got home, the charge on the credit card was about $200 more than the reservation I made. I feel like I got scammed.
Lukas N