The gentleman who assisted me at the return was extremely helpful. He could see how exhausted I was. I could barely lift the appliance dolly. He offered to assist and helped me process the truck return.
Sabrina B
Fayetteville Scooters ATV Wholesales
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkStore opened 15 minutes after pickup time and person said they didn’t even know where the keys where that they didn’t work with U-Haul. Found the keys in a desk drawer and we started the checkout process on the app. It would not let me take pictures or comment in the box. If I typed anything the box turned red and the continue button was grey out. It got worse from there. The truck was filthy. The interior smelled like smoke and was sticky with loose change and candy all over the floor. Already running 45 minutes behind now we leave to get gas because it was left almost on E. When getting gas I look down to see a vape pen and a hitter next to the seat. Now I’m really pissed thinking if I were to get pulled over for some reason the lack of proper inspection by U-Haul on a returned truck just could have got me in a real predicament. Threw that in the garbage at the gas station and finally got on the road. Truck was shaking so bad I thought I had a flat tire. Pulled over and checked. No flat. Tires need balancing. Thankfully shaking went away above 55 or so while on the highway. Got to destination and opened the back to find a bunch of thumb tacks on the floor. Again no one bothered to check the truck before renting it to me or this would have been seen. Finished my trip and returned the truck. Called in multiple times to report this as it was happening for reference and requested credit for the rental. I was told that would happen. We will see how this shakes out. I will take this further if need be. Being given a truck in such shape with drug paraphernalia in it is a rather serious matter.
Christopher DThe gentleman was nice, but not knowledgeable about the equipment
Eric BThe gentleman who waited on me was very friendly and helpful. Made sure everything was working before I left with U-Haul. I would definitely go back to rent from him again.
JAMES AThe owner operator of the U-haul facility on S School avenue was very helpful and friendly. Will definitely use him again.
DAVID N