Customer Reviews for Federal Rentals
(U-Haul Neighborhood Dealer)

Rating:

5.0

Truck was in great condition. Pick up and drop off was simple.

Rating:

1.0

Customer satisfaction is not their goal. Very poorly maintain yard. No signage. Would never use this location again. Right light did not work but it was the only unit they had in the immediate area

Rating:

1.0

Strap on trailer was torn, worn, and incorrect. Lot is covered in junked cars, trash, broken mirror glass, a dumped sofa. Trucks and trailers are strewn everywhere without organization. One truck was parked on a slope and the top was smashed into the top of an adjacent truck. Lot attendant was lazy and did t assist several of us customers to attach trailers.

Rating:

1.0

Never received two dolly’s I requested for and have yet to receive a refund.

Rating:

1.0

Fix your app and your customer service

Rating:

1.0

I was supposed to be able to pick the truck up at another location. Not only did it get sent somewhere much further away, but they did not have moving blankets like I included in my reservation, leaving me to have to drive to yet another location.

Rating:

2.0

The location was fine and staff was friendly but the trailer was not properly maintained. The driver side taillight was out (I learned from getting pulled over and being issued a warning citation) and I got a blowout on the passenger side tire, leaving me stranded for an hour and a half waiting for Roadside Assistance.

Rating:

1.0

The truck was filthy when I got it. Trash was left in the bed and it had not been swept out. Truck breaks definitely need to be replaced and the staff could work on customer service.

Rating:

3.0

The customer service was excellent.

Rating:

1.0

Plan on it taking an hour to get the truck. I had an 8 am appointment for a rental from a person. When we arrived, the signs said it opened at 9 am. When I called the help number on my email, they said I was signed up for a mobile check in and that my pickup time was 9:45! All my confirmation emails/app data said 8 am and in person pickup. We had trouble with the mobile check-in and it was quite a hassle. We finally got a helpful person on the phone who overrode the problems and got us checked in.

Rating:

2.0

Hectic and confusing with little to no instructions.

Rating:

5.0

Very nice men I will be back if I need they thank you

Rating:

1.0

Uhaul changed the address of drop off without evenly sending any notice. I am very disappointed with the service and the disrespect of the manager Leticia Avalos from the original place in 5333 North Frwy. I had to drive faraway in the middle of an emergency I had. Not happy at all..

Rating:

3.0

Muddy gravel lot with potholes. Met the minimum requirement of having space to store a U-Haul truck, but nothing more. A paved lot would be better.

Rating:

1.0

Inside the office, a literal maggot fell from the ceiling and almost landed in my hair. The truck was disgusting- there was mud in driver area and crumbs all over. I will NEVER return to this location, and this experience makes me want to use Penske or a different company

Rating:

1.0

The truck was not properly aligned or balanced. While driving, the steering wheel was tilted to one side. One of the front lights was not working, so at night I only had one headlight. The back of the truck was dirty and had a bad smell. Overall, this was not a good experience with my U-Haul rental.

Rating:

2.0

poorly trained clerk but otherwise OK.

Rating:

2.0

The clerk was new and needed better training. She didn't do plus selling like a normal clerk so I had to remind her I needed to rent furniture blankets and then she put them on a new order instead of all in one like my previous U-Haul experiences.