Customer Reviews for Federal Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

This location was a mess. It’s a dirt lot with an attached office. But they are not at the address mentioned but rather across the street. The dirt lot is easy enough to identify. The office isn’t. I arrived promptly to pick up my truck at 9am. Started the process with the app but it kept failing. Finally located an attendant on the lot and he said he’d go to the office and get the keys. After 20min of waiting I went to the office to see about the delay. I was finally told the truck was not actually available. It has a flat tire. And that i had to call uhaul to get rescheduled. Uhaul phone waiting time was 1hr and next available truck was 6 hours later. I suggested instead why not just rent a bigger truck. That worked. Off I went. 1hr later that scheduled. And had to fight with uhaul on the phone to get the time back on my reservation. Drop off was at 2pm. I got done earlier and went to drop it off at 12:30pm. Went to office. Gave the keys to the attendant. And was told I was good to go. I WAS NOT GOOD TO GO. I went home and at 1:15pm noticed they still hadn’t closed the rental and it remained active. I get on the app and turns out the checkout process didn’t save at all!!! And I had already given them the keys. I called and they were closed already. They close at 1pm. So I drove back to the lot. Tried the app again it worked this time and I was able to do the process. Not thanks to them. Never again. This location is super Convenient for us because it’s inside our neighborhood but I rather drive to a different location.

Rating:

5.0

Excellent customer service

Rating:

3.0

The drop off location was a dirt lot and there were trucks just parked anywhere you can squeeze in. The key drop off was at the building next door. If the key drop off was not a u-haul color, it would be hard to find. I did get a slight discount dropping the truck off here.

Rating:

2.0

No clear signage. It’s a dirt lot with huge pot holes. The trailers and trucks are strewn about the lot in no particular order. Once I realized I needed to walk next door to the auto repair shop, they were helpful. They seem like honest hard working people but damn, the lot was a nightmare. It had just rained when I returned the trailer and I almost had to use 4 wheel drive to get out of the mud.

Rating:

1.0

No sign to identify as U-Haul. No parking. I left my rental truck in a weed filled lot around the corner because I noticed some other equipment there. I spent 30 minutes trying to find the place because there is no sign. They need to try harder.

Rating:

1.0

Site was an empty lot with no instruction or signage for pickup. Employee showed up late and couldn't find the keys for the truck I was renting.

Rating:

5.0

Kind of a train wreck, because we dropped it off after hours, and there was barely any room to leave the trailer.

Rating:

1.0

Awful experience, had trouble getting the truck, no signage anywhere, ordered dolly and never received it. Lot was poorly maintained, really terrible stuff

Rating:

1.0

No clear signage on the office. The people were horrible. The yard where the units were stored was cramped. The food truck in the corner of the property made it crazy to get out because their customers blocked the exit!

Rating:

2.0

Old and dirty place. Well below standards of what I would expect. Also, I reserved a dolly, and this place had no dolly.

Rating:

5.0

You have to change the address on the paper you gave me because the address has changed from 2117 shepherds drive to 4280 Larkin in Houston.

Rating:

5.0

larger "uhaul" signage

Rating:

3.0

Quick and easy drop off

Rating:

5.0

Truck was in great condition. Pick up and drop off was simple.

Rating:

1.0

Customer satisfaction is not their goal. Very poorly maintain yard. No signage. Would never use this location again. Right light did not work but it was the only unit they had in the immediate area

Rating:

1.0

Strap on trailer was torn, worn, and incorrect. Lot is covered in junked cars, trash, broken mirror glass, a dumped sofa. Trucks and trailers are strewn everywhere without organization. One truck was parked on a slope and the top was smashed into the top of an adjacent truck. Lot attendant was lazy and did t assist several of us customers to attach trailers.

Rating:

1.0

Never received two dolly’s I requested for and have yet to receive a refund.

Rating:

1.0

Fix your app and your customer service

Rating:

1.0

I was supposed to be able to pick the truck up at another location. Not only did it get sent somewhere much further away, but they did not have moving blankets like I included in my reservation, leaving me to have to drive to yet another location.

Rating:

2.0

The location was fine and staff was friendly but the trailer was not properly maintained. The driver side taillight was out (I learned from getting pulled over and being issued a warning citation) and I got a blowout on the passenger side tire, leaving me stranded for an hour and a half waiting for Roadside Assistance.

Rating:

1.0

The truck was filthy when I got it. Trash was left in the bed and it had not been swept out. Truck breaks definitely need to be replaced and the staff could work on customer service.

Rating:

3.0

The customer service was excellent.

Rating:

1.0

Plan on it taking an hour to get the truck. I had an 8 am appointment for a rental from a person. When we arrived, the signs said it opened at 9 am. When I called the help number on my email, they said I was signed up for a mobile check in and that my pickup time was 9:45! All my confirmation emails/app data said 8 am and in person pickup. We had trouble with the mobile check-in and it was quite a hassle. We finally got a helpful person on the phone who overrode the problems and got us checked in.

Rating:

2.0

Hectic and confusing with little to no instructions.

Rating:

5.0

Very nice men I will be back if I need they thank you

Rating:

1.0

Uhaul changed the address of drop off without evenly sending any notice. I am very disappointed with the service and the disrespect of the manager Leticia Avalos from the original place in 5333 North Frwy. I had to drive faraway in the middle of an emergency I had. Not happy at all..

Rating:

3.0

Muddy gravel lot with potholes. Met the minimum requirement of having space to store a U-Haul truck, but nothing more. A paved lot would be better.

Rating:

1.0

Inside the office, a literal maggot fell from the ceiling and almost landed in my hair. The truck was disgusting- there was mud in driver area and crumbs all over. I will NEVER return to this location, and this experience makes me want to use Penske or a different company

Rating:

1.0

The truck was not properly aligned or balanced. While driving, the steering wheel was tilted to one side. One of the front lights was not working, so at night I only had one headlight. The back of the truck was dirty and had a bad smell. Overall, this was not a good experience with my U-Haul rental.

Rating:

2.0

poorly trained clerk but otherwise OK.

Rating:

2.0

The clerk was new and needed better training. She didn't do plus selling like a normal clerk so I had to remind her I needed to rent furniture blankets and then she put them on a new order instead of all in one like my previous U-Haul experiences.