Customer Reviews for First Lube Plus
(U-Haul Neighborhood Dealer)

388 reviews

615 Liberty St NE   Salem, OR 97301

(503) 375-2101

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(503) 375-2101

615 Liberty St NE
Salem, OR 97301

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have used Uhaul many times and have been pleased with the service but this was by far the best experience! MOST helpful staff and management!!

Bill P. 
Rating:
5.0

The entire rental process was extremely smooth and quick. The staff were helpful and polite.

Rich P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Dustin D. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN ABBOTT I. 
Rating:
5.0

Maybe have some more options in equipment available such as vehicle tow flat beds

Curtis W. 
Rating:
4.0

Customer did not leave a comment.

Cara B. 
Rating:
5.0

Customer did not leave a comment.

Trinquilino M. 
Rating:
2.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

BURKE S. 
Rating:
5.0

Quick and easy. Service was excellent and the truck looked like new.

Teresa W. 
Rating:
5.0

Make sure the key is readily available when promised

SHAULA ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

AMILCAR P. 
Rating:
5.0

Nothing I can think of.. it was a great experience!

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Keep using First Lube Plus. They are amazing.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

CIERRA M. 
Rating:
5.0

They are fantastic, professional and friendly!

JODI LYNN L. 
Rating:
5.0

When I arrived, the agent walked out immediately and gave great directions on where and how to park the truck. Leaving the truck and checking out took out almost no time at all. It was wonderful.

Jonathan B. 
Rating:
3.0

Customer did not leave a comment.

JEANNETTE K. 
Rating:
5.0

Customer did not leave a comment.

SEAN A. 
Rating:
3.0

constantly being contacted to 'change' drop off site locations and desired times. Site rep was just interested in conducting an 'instant turn over' of the unit - took NO time to review contract - just asked if there were issues as he reached for the keys and said 'buy'.

CHARLES K. 
Rating:
5.0

We received a warm welcome, assistance in accommodating our schedule, it couldn't have been a better experience.

DAWN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
2.0

The staff members there were great, but since it was not a true U-Haul location, there were a few major issues. First, we added a dolly to our U-Haul order, but they didn't have any at that location. Second, and most frustrating, the tires weren't properly checked before we picked up the truck. They were full of air when we picked it up, but as we loaded the truck, one of the tires went completely flat. It turns out that the tire valve was broken and needed to be replaced. That led to a very stressful moving day as we contacted Roadside Assistance for help. There are pluses and minuses to having Roadside Assistance be fully online, but overall, it was a pretty negative experience. If we weren't in an area where internet was available, we wouldn't be able to get help. It would be more beneficial to have someone available by phone for Roadside Assistance for those people who are in a situation where internet isn't available. Also, it was frustrating to get multiple answers from Roadside Assistance, ranging from: we would have to pay for the tire out of our own pockets and then MAYBE get reimbursed from U-Haul or the rental location to finally getting approved to go to Les Schwab to get the tire fixed on U-Haul's account. In those situations that were no fault of the customer's, the customer should not have to pay extra expenses.

LAURA ANN W. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
1.0

Stop forcing people to go online to check in and return trucks. I want to talk to a real person on the phone

eric T. 
Rating:
5.0

great , very proffesional

Alex B. 
Rating:
3.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Very personable. Setup and off in less than 15 minutes.

ALAN V. 
Rating:
5.0

Customer did not leave a comment.

MICHELE F. 
Rating:
5.0

Very helpful and friendly staff. They got me set up and out the door fast, and with a smile.

Ian Michael W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

The 800 number customer service was horrible. This does not apply to the pick up or drop off locations. The store I requested was not available to pick up at and the drop off location was changed after I made the reservation. I was asked to come pick up the trailer 3 days early and drive 30 miles further to get it. The 800 number never extended the reservation for the additional 3 days so the return date was 3 days sooner than it was supposed to be. This took another call to the 800 number who was less than helpful and wouldn't give me the additional 3 days. She had to call transportation who confirmed the error that was made and processed the correction and additional 3 days to the rental. The staff was very friendly at both pick up and drop off locations, sad the 800 number service is so poor. Fix your customer service experience.

KYLE B. 
Rating:
4.0

Dolly had a brake light out but other then that all was good. Got the job done.

ROBERT GALE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
1.0

There was cigarette ash in the cup holder, candy stuck to the floor, dirt in the cab, and garbage in the back.

BENJAMIN L. 
Rating:
5.0

First Lube Plus is the finest truck/trailer rental I have ever experienced. The location is easy to find, plenty of parking. The establishment is organized and clean, indoors and outside. The staff were friendly, efficient and competent. The information about rental, drop-off, insurance,etc., was presented clearly. I will certainly use First Lube Plus again and will recommend it to all my friends.

John P. 
Rating:
5.0

Staff were great and the location is very simple to get too and out of

Clayton B. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

Try cleaning the trucks that you rent out especially considering covid-19 My truck was DISGUSTING their we're Orange syringe caps, catheter wrappings, tons of dog hair, dog saliva, trash, food pieces, what appear to be human beard clippings! Windshield wipers did not work, was told there was a half tank of gas inside truck but their was only a little over a quarter tank. One of the men inside the First Lube Plus was not wearing a mask! They we're NOT adhering to any of the covid-19 regulations. I am currently working with U-haul to "fix" this issue. I had already had two people waiting for me that were being paid by the hour or else I would not have accepted the truck! Do Not rent U-haul from First Lube Plus in Salem Oregon I recommend going to the 12th street location.

KEVIN J. 
Rating:
5.0

Timo and Dave were fantastic to work with. We rented a 6x12 trailer that had some miles on it, but was in great condition and traveled without any issues whatsoever. Thanks U-Haul. We'll be back when we need to rent another trailer. Ray Gauthier

RAYMOND GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Everything was perfect and the people there were really friendly and helpful. We will be going there again and will recommend them to all our friends and family

JANET SUSAN S. 
Rating:
1.0

Customer did not leave a comment.

ARTURO A. 
Rating:
5.0

I didn't have a reservation and they still had what I needed. Easy, no hassles, good experience...

RICHARD SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

DeBorah B. 
Rating:
5.0

Customer did not leave a comment.

Glen D. 
Rating:
1.0

The employees did not have face mask on. Two employees! Not one but two in the small office space. The employee there also had a huge vape pen on the desk. I preordered my truck and an appliance dolly. They didn't have the dolly. It took over 30 mins to get are truck. As well I as I was over charged for mileage. I over estimated at 17 miles to be safe and used 9 ,did not receive a refund. Absolutely worst experience ever would never recommend to a friend. I actually am letting people know to never use uhaul again.

ROSEMARY V. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

It was a drop off. He was nice

KATHERINE C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPH DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Myah M. 
Rating:
2.0

Workers were not knowledgeable in all the ins and outs of transaction. Dirty truck. Less fuel than what was said.

Aaron P. 
Rating:
5.0

Cool people. In and out with no problems.

Venessa M. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

Kara S. 
Rating:
5.0

Customer did not leave a comment.

sheridan L. 
Rating:
3.0

They needed to send me to another location to have my vehicle loaded on transport trailer.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH G. 
Rating:
5.0

The crew is the most helpful and considerate I've ever dealt with. I will recommend this place to any one moving and for oil changes.

Andrea S. 
Rating:
5.0

The cab was leaking water and I wasn't sure if it had been cleaned by the previous renter.

Sarah P. 
Rating:
2.0

Nothing wrong with location. Just you at UHaul suck. Your app sucks and took me 30 minutes to fully check in and get the truck. Customer service and policies suck. Wouldn't except a picture of my passport and "needed" a picture of my expired driver's license. It's fucking expired so why would I carry that around with me? I have my current license. So stupid. Why do you even need some of that info? One of my contacts was called and then put on hold for 7 minutes. I had to wait on hold to talk to someone who couldn't answer any of my questions when I reserved it in the first place for over 20 minutes. Your service is appalling and I won't use in the future if I can avoid it. Not to mention fees that were not disclosed before the reservation. Go fuck yourselves.

Kirk A. 
Rating:
5.0

keep up the good work!

keith W. 
Rating:
5.0

Your employee's helped me out when I needed help close to closing time. You are lucky to have such good workers.

George J. 
Rating:
5.0

After Uhaul corporate sent me to pickup at a different location than my preferred location which was First Lube Plus, Timo-an employee at First Lube Plus- went into the system and changed it back and was excellent at customer service! At pickup, Timo and Joe were excellent to work with making the process smooth and punctual for our moving day.

Millyellen S. 
Rating:
4.0

Thinking the truck could use a transmission service or maybe a modulator valve to had bad shifting problems when it was cold like sticking in gear

Matt L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CARLS H. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Everyone was nice fast and friendly! Would recommend them to anyone needing U-Haul

DEMETRIUS K. 
Rating:
5.0

Customer did not leave a comment.

Carole D. 
Rating:
4.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

Dik P. 
Rating:
5.0

first the renter should research which location they find the most close to the renter. And as early as possible.

John C. 
Rating:
3.0

Cab reeked of marijuana, had to drive with windows down which is not great in October.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
4.0

Very good service, and the workers were very friendly and helpful!!

dennis G. 
Rating:
5.0

Customer did not leave a comment.

mario C. 
Rating:
5.0

The gentlemen working there were very kind and helpful

Rabia S. 
Rating:
5.0

Both gentlemen at the First Lube Plus location were GREAT - friendly and helpful. I also appreciated their patience with me, as I was arriving from out of town and was late to pick up the trailer. Even though they were very busy, they kept up their good humor and helpfulness.

Joy C. 
Rating:
1.0

The lock on the truck was so hard to open that we had to take a detour to get tools to open it. In addition, there were four men at the desk where we checked out the truck. None of them were wearing masks despite a government requirement that everyone wear masks.

Jonathan B. 
Rating:
5.0

I rented the week before and did not get insurance. I told him my AAA covered it. The next week, we went to rent and on day one I noticed they charged the $8.00 fee fir insurance coverage. I called and said I did not ask for or want that. They said they would talk to the manager. Still charged. I kept the trailer an extra day and it was considered “in town” when my move was 1•1/2 hour away. I had to return to that location. I drove back and returned it an hour and 1/2 later than the return time and was charged for a theirs day. They never stated that to my husband or I would have pushed and done one more load. For what we ended up paying for the 6X12 trailer and having to bring it back each time cost more in gas than if we had rented the big truck and paid moksha AND DIDNT have to return it at the same location. We won't be back but the kid that works there does a great job. Water under the bridge.

cheryl B. 
Rating:
2.0

I signed up to use the contactless pick up, where I could sign in on my phone to pick up the Uhaul truck. I booked the truck for 9 AM and had movers scheduled to arrive at 10 AM. When I arrived, the website said I would have to wait until 10 AM to pick up my truck, which would have meant paying the movers to stand around and wait for me. I ended up going inside to talk with the staff, and it turned out my truck was there -- I had parked right next to it. Not sure what was wrong with the website. Staff were nice enough but did not wear masks, so my good intentions with the contactless pickup were completely undermined.

Adam L. 
Rating:
5.0

On the pick up end, it was as perfect as a transaction could ever be. The only thing that could be improved would be if UHaul could replicate all 3 of the attendants and spread them throughout the entire UHaul chain of service points. These were the most helpful, kind, knowledgeable, and professional representatives for the UHaul brand. Thank you gentlemen! Carl Wyant Moses Lake, WA

Carl W. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Wonderful service!!!

cheryl B. 
Rating:
5.0

Would like to say that Joe provided excellent service!

Nikki D. 
Rating:
5.0

The staff are so nice and professional.

Brenda T. 
Rating:
5.0

I think U-Haul could do a better job with tracking pre-existing damage to their vehicles. When I point out damage without a small sticker I am always told, "yeah we knew about that one" . THEN MARK IT! It is a waste of my time every time I rent from ANY U-haul location to have to look for scratches and dings, photograph them, and find staff to update/acknowledge damage before I can leave.

Jonathan W. 
Rating:
3.0

stop nickel and diming people

Mikel P. 
Rating:
5.0

Thank you for everything.you guys are amazing

lisa C. 
Rating:
5.0

Easy!

Benjamin Fisher D. 
No reviews have been submitted for this location.

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