Customer Reviews for First USA Storage Newton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First USA Storage Newton

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Terry B.
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Customer did not leave a comment.

Jennifer S.
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I would suggest making the truck available and if its not available void the transaction instead of charging the customer for equipment they didn't receive. I hope that was helpful because I will be sure to let friends,family and even acquaintances know about my uhaul nightmare.

Christian T.
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Very friendly at this location

Loretta A.
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Customer did not leave a comment.

MILAGROS K.
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Customer did not leave a comment.

Melinda W.
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Customer did not leave a comment.

giovanna C.
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None

Tammy M.
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We had a great experience using the uhaul.

Janet F.
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Check out process was great! A lady was filling in from Stanley location; she was very knowledgeable, efficient, and helpful. Return was a completely different story. The location was closed when we arrived to return the truck even though posted hours were on website and door (which is why this location was chosen). No way to get vehicle in gate. Called Uhaul cust service TWICE with no help. Employee "JR" finally showed up about 30 min later. Two others waiting at that point. Then it took him 20 more minutes to check someone else out and me back in. Will NOT use again!

Wanda M.
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Yall are awesome! I cant think of any thing for improvement. Thank yall!

Robin B.
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Customer did not leave a comment.

Pamela C.
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Mileage rates are excessive! They should be reconsidered.

Josh L.
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Nothing to do to improve. We dropped the truck off at 1st USA Storage in Newton, NC. Didi was fantastic. We came in hot and tired from unloading the truck. She offered us all ice cold water and the facility was air conditioned which was really refreshing. Didi checked us in quickly and we were on our way. She was a pleasure to do business with.

Shannon H.
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Keep up the good work

Giovanni B.
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Customer did not leave a comment.

Eddie H.
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Customer did not leave a comment.

Dean Y.
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I have nothing bad to say against this location. However, this location was not the location I requested. My original request was for pick-up at the West Hickory location (331 US Hwy 70 SW Suite 101) that was much closer to where my move started, This is a huge location compared to the one I was switched to so I am at a loss why I was moved. This is not customer friendly and I suspect it may have to do with the one-way nature of my request and them losing the use of a truck locally. As a result of this switch I went over my allotted mileage which would not have occurred. otherwise. I cannot ding the Newton pick-up location; but, I expected better service from Uhaul overall than I received.

John W.
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Staff was knowledgeable, professional and polite. Will be repeat customer. Thanks, John

Thomas S.
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The lady behind the counter did great. She had to handle the situation of the uhaul website not working properly on her end. She took it in stride and did well.

Tammy A.
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Customer did not leave a comment.

Mike R.
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Quick and easy. No issues.

Giovanny C.
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Customer did not leave a comment.

Teresa D.
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Customer did not leave a comment.

Randy B.
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All was great.

Daimon F.
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N/A

Janet H.
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Give Ms. DeeDee a raise. She is so amazing, professional, courteous and goes above and beyond to help you.

Amanda R.
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Customer did not leave a comment.

mike L.
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very nice staff and great service

Eugene M.
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Best staff in town.

Dave C.
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Customer did not leave a comment.

Aaron J.
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Customer did not leave a comment.

Carol E.
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I really hope NOT to need to rent a truck again, but if I do I will certainly rent it from you.

VALERIA T.
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Customer did not leave a comment.

Michael S.
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Picked up truck at 4:09 pm on 8/9/2018. Returned truck at 3:16 on 8/10/2018. Got charged for 2 days rental and 2 days of safe move. I am not sure why I was charged for the 2 days since truck was returned with in 24 hrs.

Tom E.
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Customer did not leave a comment.

Dave C.
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Customer did not leave a comment.

Carol E.
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Customer did not leave a comment.

KIMBERLY T.
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Customer did not leave a comment.

Christine H.
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none with this REP

Donald M.
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I dropped the tow dolly the next day but the location was closed. The opened at 9AM the next day and I called to verify my drop off. I was still charged for two days. Never use Uhaul again!!!!!

Ronald B.
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Great service!

Tom C.
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Rental staff unfamiliar with uhaul software. NO ONE TO HELP ME HOOKUP. NO ONE. WIFE AND I DID IT ALL. I'm old, fighting cancer, and diabetic. We had a very hard time lifting the trailer. Never going back here!

Mark K.
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Customer did not leave a comment.

Steven K.
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Customer did not leave a comment.

ella V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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