Flagship Car Wash and U-Haul is very clean very professional Marty in the front office is an absolute gem the staff there are great guys they're well-trained they maintain the vehicles as well overall Flagship is a great place to go U-Haul itself on the other hand and leaves much to be desired through no fault of Flagship whatsoever that I have a horrible experience with a U-Haul truck the truck breaking down use the mechanic who showed up without any tools without a tow truck and expected and made me drive on the safe vehicle 3 miles to the flagship dealership rental center that truck should not have been driven at all I should have been put on a tow truck immediately but that did not happen because the mechanic was a guy who barely spoken English and wanted me to drive a broken down truck it was unsafe to drive 3 Mi and he made me do it and I'm very very lucky it was not in it was not even an accident U-Haul definitely needs to review its policies on when Vehicles break down how it's handled because I almost feel like I need to contact an attorney for what happened to me during this incident
WILLIAM S
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was good. Clean and drove nicely
STUART TOutstanding, easy to return.
Jayson KLights stopped working on the trailer upon leaving the dealer. Got them to work again for just a short time after loading up. After we were on the road however they stopped working and never worked again.
Tamar Cvery professional and friendly
GUSTAVO CExcellent assistance from start to finish very friendly.
Patrick CCounter staff and the technician were very polite and professional checking out and checking back in. I felt very well served and appreciated during the entire transaction. Thanks U-Haul.....another satisfied customer.
alan wIncredible crew; always able to fulfill moving needs
KENNETH JAlways my go-to Uhaul rental location. Excellent employees and very nice. I only rent from this location.
Brandon SKeep doing what you’re doing
ERROL EI have been renting a trailer for 2 years plus and have no problem with Flagship U-Haul. Everyone is friendly, service is the Best. They go out of their way to make sure you are taken care of. Thanks for your great service and support . Dave- Port Saint Lucie, Florida
DAVID WThis was my second time renting from this location and the entire experience was excellent!
Eric SGood customer service
Genel JExcellent customer service Professional employees
RAYMOND AI did not know this was an unmanned location nor how to get the vehicle keys. Caused me more time getting the rental. Had to go to another location. I appreciated scheduling helping to fix the issue.
Lawrence Hgreat customer service
DENNETTE Rvery friendly and helpful. only suggestion get more help behind counter but over all I'm pleased
John BThe whole staff was very friendly and polite , from the ladies at the counter to the funny guy showing us about the truck , it was an amazing experience, thank u .
Melissa OThe service was great! And the truck ran good. The only thing was that the back of the truck smelled like fish or seafood but other than ithat the service was fast easy. Thank you very much! The location was easy to find and great. Will definitely recommend it and will use it again.
Edward CThey are always very friendly and helpful.
MARIO TAlways fast efficient never a hassle. Staff is friendly whether online or walk-in. Never a problem. Love this location.⭐️⭐️⭐️⭐️⭐️
MICHAEL GThis car carrier was dropped off at Pittsfield, Mass
Arnold OThe best uhaul location i have used.
Brad CNice quick and efficient
Manuel MClean vehicle and friendly service!
Mary Agreat customer service and management
RON BThey didn’t have the truck I reserved or the equipment I reserved
Charles BI returned the truck a day early but got charged the same
MICHAEL VThis u-Haul was awesome, not only were they very helpful returning my U-Haul. Faster and efficient . Very knowledgeable about the area. Also they sell propane.
Danielle CIt was a great experience. I would refer a friend. The young lady that was, working the front desk,was very nice.
Michael BPersonnel was attentive and personable. Equipment was in good condition.
CLAIRE BI rent from them all the time. I will only use this location. Thanks to the whole team there for everything over the last couple years.
DARRELL RWas not given equipment and was instead charged for the theft of equipment and refused to refund my money.
KIrk VFastest. No bull$hit. Gr8 service
MICHELLE MQuick and easy
TODD AInside was dirty with bags of sand still in trailer and sand all over floor.
Greg TNothing, everything was perfect.. thank you
STEVEN SFantastic group
CHARLES SOvercharged me for a one way trip and refuse to answer the phone call after I stated what happened! Somehow who ever rented the uhaul before me mileage information was not confirmed or accurate once I retrieve the rental 7miles to E. The CC on file was charged almost $1,500… for a one way in Florida! IMPOSSIBLE!!!
Phil TEven though the location was closed, drop off was easy. There was still an employee in site who instructed me where to leave the trailer and told me it would be checked in the next morning. It was. No drama and could not have been easier. The only complaint with any of the process is that many locations run other business and are very short staffed so phone calls go unanswered and messages unreturned. Not a good business model!
PETE NThe sales person was very knowledgeable
GLENWORTH ATruck was making big noise seem like the truck needs service. Passenger door hard to close.
JEHIEL LThey were very knowledgeable and helpful. They know their business.
DONALD MKeep the presenting tracks clean and dust free sanitized before offering to new customers. Especially in the drivers area.
Sandra KWe actually returned the rental at about 6:30 on Saturday night and dropped the key in the overnight key return box. We shouldn't have been billed for 2 days. if I knew that was going to happen we would have just kept it overnight and return it the next day. Other than that everything was good with the truck and we will be renting again this next Saturday, March 21.
Joseph wHonestly i dont see anything at the moment
Errol BPeople are very friendly 🙄
FRANK SStop adding safe tow insurance when we declined them through app and verbally when picking up the equipment.
Luther HNothing to improve! Flagship U-Haul provided excellent service!
DANIEL MU-Haul erred and sent me to a closed location. After 5 disconnected phone calls, I was sent to this location for pick up. They could not have been more helpful and accommodating. a GREAT EXPERIENCE THERE.
Robert Ctop notch and responded quickly after i was stranded !!!! Flagship carwash was 5 star all the way from a very professional lady at check-in inside and a crackerjack crew outside getting the truck ready at the last minute, they saved my day!!!! By the way< My original reservation location in Port St Lucie called Dayspring Freight Services, 2768 SW Edgarce St, PSL 34953 had no one available at 815 am or 830 am and they had no idea who I was or what I had rented. Dayspring Freight is not even open until 9 am but on the Uhaul website it says 8 am
JOSEPH SThank you for your support! - Humane Society of St. Lucie County
HUMANE SThis location does everything right and with a smile. It's the reason I keep going back there for my trailering needs.
MICHAEL FThere wasn't anyone at the location.. The building locked and closed. I could not get anything. I had a reservation and could not rent a truck or appliance dolly
Neil AThe woman running the place was rude and essentially called me a liar. I was very dissatisfied with my experience there.
KENNETH Galways friendly and quick in and out on pick up and return
JOSEPH MFast and friendly
scott hLindsay, Joe, Tim and the rest of the staff were amazing.
JEAN-PAUL SExcellent service!
WILLIAM EVery nice and friendly
Janaina W