I had an excellent experience with U-Haul. The entire process was easy from start to finish. The staff was friendly, professional, and took the time to explain everything I needed to know before I left. The truck and trailer were clean, well-maintained, and performed perfectly during my long-distance move. What I appreciated most was how smooth the rental process was and how helpful everyone was in making sure I had the right equipment for my move. It made a stressful situation much easier. I would definitely recommend U-Haul to anyone who needs reliable moving equipment and great customer service. Thank you for helping make my move a success!
Elizabeth G
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
TOP NOTCH RENTAL ESTABLISHMENT
Ted HEveryone at this location are very helpful. Marty, Kevin, and Emily are the best.
jerry wEverything went without any issues, I was lucky to have met the owner of the rental location had a great sense of humor and treated everyone respectfully, the drop off location was great as well. Would recommend to anyone else who may need the service to these special locations.
PAUL BNot a thing. Your office staff were so very helpful and the guys outside were so nice and very kind making sure that our trailer we rented was properly hooked up and ready to go. Can't thank you enough for making this a pleasant experience .
DEBRA KI just dropped off truck and key didn’t see anyone
judy cEasy and simple, great customer service!!!
Alexander DOut go to uhaul- thanks
BRUCE BNone
Jesus LMarty, is the bomb.com! She cares, she goes beyond expectations! You need to clone her!
GEORGE PThe staff, from the gals inside making my rental reservation, to the gents that hooked and unhooked the trailer were very nice and informative. This is my second trailer rental from this location. Both times were very satisfying and efficient. I would recommend this location, and if need be, use them again.
christian fGood
Loucot SNothing else
Alaby SI’m terrible with names, but, both people I spoke with were very kind, helpful, and pleasant. I would definitely recommend this establishment to anyone looking to get their belongings moved.
Vickie AThey were very efficient from the start from pickup to drop off. Highly recommend them for your moving truck company
Cherie DThis location provides excellent service. Their vehicles always ready and available upon request. I had to add an extra day and they were very accommodating. The crew you have working there, from the office personnel, to the lot crew is a great team.
ELVIN zOutstanding service and equipment condition. Amazing staff
ODANE BThe process of billing - I was initially charged on re pending amount of $79, then added $148 sand day of return which was fine for the balance due. But then a few days later - I was charged a separate total of $227 which posted .... Which caused my acct to be in the negative for several days. Still is in the negative now due to this and having to be on the phone with the bank so I don't get over draft fee + no money til this clears off. Just a little frustrating as it is now July 10th in a couple of hours and has not been released. Would he help you to not get double charged. The persons at the location are very nice though.
BARBARA DNot much more, as far as I see it. Try to do more and you'll be "over-cooking".
LEROY CEveryone there were very helpful, from the trailer hook up to contract, moved quickly and I was out in the road. Thank you.
DON BTeam did a great job, even in a down pour.
Gale CThey saved the day when the A Plus Storage location failed to inform us that they were not open for Fourth of July reservation.
Kenneth HNickle and dime you on cost. Relicense fee and environment fee, really?
Ronald FThe staff were helpful and the process was quick and efficient.
Charles HPut steps under door ,hard to enter the higher truck cab
NORMAN VFast service
ROBERT SThey tried to scam me and charge for damages to a truck that has been rented several times after me.. only refunded after I confronted them in person on camera
Braiden SI reserved my U-Haul truck two weeks in advance, but my experience was extremely disappointing. I waited 45 minutes just to be helped, only to find out my reserved truck was blocked by another vehicle whose keys had been lost. This caused an additional hour of delay. The initial solution offered was to send me to another location at my own expense and waste even more time. Although the keys were eventually found and I received the truck, the delay had already cost me money because the workers I hired had to wait. A confirmed reservation should not result in this level of inconvenience, poor organization, and unnecessary expense. I expected much better from U-Haul.
JOSE AKeep up your good work best U-Haul store in entire treasure coast
Pablo AI just returned the truck here, and the guy was nice.
Leandro DThis location needs management/personnel that knows what they're doing!!! I returned the trailer and the woman would not drop the trailer (I had to do it!)! She didn't have the cash refund that was due and I had to return to get the cash refund, when she said the person authorized to do that would be there. You need to hire strong people (to drop trailers when they are returned), NOT weak women, that couldn't lift a piece of paper off the flloor!! I think you get my drift!!! I hope I never have another experience, like the one I had that day. CHANGE THE MANAGEMENT/EMPLOYEES AT THAT LOCATION!!! HIRE SOME RESPONSIBLE PROPLE!!!
Jay MGreat service & quick. Hostilities was very good. Satisfied!! Thank you.
LUZ TGreat.
DARWIN Pawesome
Augustin CSuper nice people here, answered every question, and made the whole experience easy. Highly recommended and will use again!
Ashley GSuper helpful staff. Tim was great!
Jennifer dTim was awesome and made the experience quick and very smooth!
Robert JThe crew there was very friendly and explained everything clearly
EMIGDIO GI usually don't give a review only when credit is due. Its hard to find excellent customer service anymore. This time I am going to give a Big shout out to the staff at UHaul on Bayshore. Excellent customer service and ready to help with anything we needed. They made our process easy because they were able to accommodate with our schedule and allowed us the time needed. The only trouble is because it was right in the middle of the day and the sun reflecting off of the ramp which was difficult unloading. Maybe by adding some adhesive strips to the ramp would help. Thank you
Teresa KFriendly people. Quick checkout and in. Very happy with process
Micheal MWorker took the truck and told me not to do mobile check in. Then lied about gas and charged me extra.
DAYNA CI tried to rent at another location "tint city" on US1 here in Port St. Lucie. The trailer was blocked by a truck. there was noone there and nobody answered the call, voice mail was full. The Uhaul app apparently does not work for picking up a trailer. I spent 2 hours trying to rent a UV, until I went to the Uhaul store on Bayshore drive and got out in 10 minutes with a new trailer. the equipment at the Tint City was at least 40 years old. You need to take action on this location as they do not represent Uhaul appropriately. I have rented many, many times, but this was the worst.
Robert REverything was great. Mobile pickup and return was easy.
BRENT KI was charged for an extra day and they said I was given then truck at 3/8 and I have my original receipt at 1/4 I money put 3 miles on the truck they said it was 4 plus miles impossible
Edward CI had a great experience renting a truck from this U-Haul location. The entire process was smooth, efficient, and hassle-free from start to finish. Tim was especially helpful throughout the rental process. He was friendly, professional, and took the time to explain everything clearly, making sure I was comfortable with the truck and understood all the details before leaving. The truck was clean, well-maintained, and ready when promised. Tim’s excellent customer service and attention to detail made what could have been a stressful moving day much easier. I truly appreciated his positive attitude and willingness to help. I would definitely recommend this location to anyone needing a rental truck and would not hesitate to rent from them again in the future. Thank you, Tim and team, for the outstanding service!
JESSE JGreat customer service!
Aias QOutstanding service.
WAYNE EEarly pick up and drop off with very smooth
Sean LNothing my experience was perfect from the second I drove on the lot!
Cecelia CThey booked the wrong day The office was very confused giving trucks to the wrong person. Letting people take trucks without checking paperwork. That office was in shambles arguing in front of a customers. It was really unbelievable
Robert BIt’s the only location in town while they all say they are on a no drop zone I begged for them to take my truck and they did .
Daniel PNo problem dropping off the truck.
Ronald KIt's all good! Would use them again.
JOHN TThanks
juan hSad they do not have a public restroom!
Thomas YI picked up the vehicle which displayed 85 miles until empty. I returned the vehicle with a display of 90 miles until empty yet I was still charged for fuel. I was charged an equipment fee which I have no idea what for. I drive the vehicle from PSL to the Miami destination and was charged additional mileage. I stood in line for an hour to pick up my vehicle because there was only one person on shift. Not happy with the experience.
John S