Customer Reviews for Fleming Island Home & Kitchen Inc
(U-Haul Neighborhood Dealer)

931 reviews

7319 Hwy 17 N   Fleming Island, FL 32003

(904) 284-4460

Location Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/25/2021: Closed
  • 9/27/2021 - 10/2/2021: Closed

Services at this Location:

Contact Us

(904) 284-4460

7319 Hwy 17 N
Fleming Island, FL 32003

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/25/2021: Closed
  • 9/27/2021 - 10/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHIRLEY D. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

DARLENE M. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

JOEL V. 
Rating:
5.0

No issues at all.

beverly C. 
Rating:
4.0

Operator was accommodating and helpful

GEORGE F. 
Rating:
3.0

Self check in process is lengthy and hard to complete with no wi fi and limited cell signal. Waiting in the heat. A bit unbearable.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Truck was dirty and pictures didn't show all damage. Just a really old truck with high mileage that struggled to start up and felt like it was falling apart driving anywhere from 55 to 70 MPH

Steven C. 
Rating:
5.0

Great service. Quick turnaround.

WILLIAM L. 
Rating:
4.0

cell reception was poor which made the pick-up difficult.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

MONICA W. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great service, good truck, no complaints.

William J. 
Rating:
5.0

Customer did not leave a comment.

LUZ M. 
Rating:
3.0

Customer did not leave a comment.

ROBENSS P. 
Rating:
3.0

No one was there during " open" business hours

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

No improvement needed ! Excellent location and you simply can't beat the exceptional customer service

Kristi T. 
Rating:
5.0

Service was awesome..fast/easy.. great experience

ROBERT C. 
Rating:
5.0

Easy to find, convenient, polite.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

WALEED E. 
Rating:
4.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

RANDALL O. 
Rating:
5.0

Customer did not leave a comment.

KEITH Q. 
Rating:
3.0

The truck functioned as I needed it, it was a local rental. The horn and washer fluid did not work, this was addressed on turn in. I could never get anyone to answer the phone when I called, even during business hours. The location was convenient for me.

John S. 
Rating:
5.0

I liked how fast and easy check in was that morning.

Monika W. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

Wish that U-Haul would provide the capability to lock the trailer to the hitch...left vulnerable on long-haul trips with overnight stays at hotel.

JAMES H. 
Rating:
5.0

Nothing, it was very convenient to pick up and drop off.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

MARY A. 
Rating:
4.0

Customer did not leave a comment.

DIPALVIBHAKAR D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

The uhaul app to do check in is terrible. We tried on 2 phones, and we are very savvy phone users. It couldn't find location on either and was not taking information consistently

JEREMY S. 
Rating:
5.0

Customer did not leave a comment.

Krystyon F. 
Rating:
5.0

Great overall experience

Scott F. 
Rating:
5.0

Nothing, the check in and drop off procedures were very streamlined and the gentleman handling the process was very knowledgeable and professional.

ANDREW C. 
Rating:
5.0

Great customer service

Bryan M. 
Rating:
5.0

Very friendly and waited for me to get my reciever and ball

TIMOTHY CHARLES W. 
Rating:
4.0

Nothing, all went well!

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

I notice that there is a online price and a walk-in price which is a big difference in price. Seeing this was very disappointing to me because if my mother didn't have me to get it online for her should would have been charged a much higher monthly rental fee because she would have not rented the unit online.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
4.0

Not a critical issue, but the vehicle was not cleaned before I picked it up, in the cab and the cargo area. It is now. The suspension needs attention. The vehicle ran fine, no issues, but the bumps on the road were felt, and the suspension didn't seem to be a smooth as I had expected. I would suggest putting a sticker on the vehicle saying what level of gas to put in. I thought regular would be ok, but put in 87 octane just to be sure. Overall the vehicle was very adequate for what I needed to do. And the owner was at the location when I picked up, so he checked me in (which I appreciated). On drop off, the check-in procedure went very smoothly. Overall a very good experience that made my move a success. Thanks, U-haul !!

DUANE W. 
Rating:
5.0

Small but the were fast, hooked up equipment, and got me going quickly.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Top-notch service

Clifford A. 
Rating:
5.0

If you drop off after hours, it can be difficult getting a signal on your phone to complete the check in process. Other than that it's an easy place to get in n out of.

Robert A. 
Rating:
5.0

As always. Brian had us in and out in no time. Not to mention how convenient the location is. Right off route 17. I've gotten my u-haul here for the last 3 months. Never had an issue with anything.

ANDREW M. 
Rating:
5.0

Brian was great to deal with. I've used this location twice in recent months. Had everything I needed. I will be using this location again in the next few days.

ANDREW M. 
Rating:
5.0

I'm just 2 miles away from uhaul. I have never had a problem getting a truck or trailer. It so nice that this service is so convenient.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Truck was not as clean as I left it but it wasn't trashed either. Gentlemen at counter was super helpful and explained process. The truck that I was assigned was very old and looked like it had had better days. But it was good enough for getting the move accomplished.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Great service. Will recommend.

CLIFFORD A. 
Rating:
5.0

Very friendly and helpful

Barbara B. 
Rating:
4.0

Specific google or uhaul web link on the equipment being rented.

EDSON G. 
Rating:
1.0

Customer did not leave a comment.

COREY F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Easy access, quick service.

CHRISTOPHER S. 
Rating:
5.0

The young woman who helped me was delightful. Had me in and out in no time. I will be using this location again in a couple of weeks.

Andrew M. 
Rating:
5.0

Everything was great

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MICAH D. 
Rating:
5.0

For now I'm very satisfied with the service.

RICARDO D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Raquel E. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

I was picking up a 6'x12' trailer and no one helped me to put it on my hitch. There was a new sales clerk who was very helpful to get me checked in, but the manager on duty was no help and seemed like it was a bother when he had to come out from his back office to help the new sales clerk. When it came time for me to actually hook up the trailer, he was no where to be found to help lift it. Not a good thing when you are 10 weeks out from reconstructive shoulder surgery.

Paul M. 
Rating:
5.0

Quick and friendly.

EDWARD G. 
Rating:
2.0

Wrong code sent for lock box. Called for help and different code tried, box opened and no keys in box. Had to downgrade and the appliance dolly we ordered not in truck. We were basically an hour into our rental before we could leave.

brandon B. 
Rating:
5.0

Everything was great

TIM S. 
Rating:
2.0

The system wasn't working properly. We had pick up reserved for 8 am using the self pick up. We didn't get the truck until 11 because the self pickup wasn't working and the lady had to call corporate.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Great help / job with my rental. Thank you !

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
3.0

Customer did not leave a comment.

TAMAR B. 
Rating:
5.0

Everything went smoothly!

Jeffrey C. 
Rating:
5.0

Very friendly and smooth check out.

James M. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Location had the box truck and car hauler ready for immediate pickup!

Charles C. 
Rating:
1.0

Close this location. The owner saw me picking up my vehicle as scheduled as an after hour pickup via my phone app. Stopped me to ask me can he help me in a tone of I didn't belong in front of the building. He even said he stopped because I was sitting in front of the building. I was just sitting in my vehicle trying to use my phone to check in. I've already submitted a complaint to uHaul public relations email of my complaint. I was treated like a thief. When if anyone should know a person is scheduled to pick up a truck, the owner should know. It was about 6:15pm when my scheduled time was 6pm. Also, I was parked in front. I wasn't in the back or on the side. I've requested a call from uhaul corporate concerning my experience.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

Nicole E. 
Rating:
3.0

Charges different than what online reservation showed

Marc G. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Terald N. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
No reviews have been submitted for this location.

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