Customer did not leave a comment.Rick D.
Customer Reviews for Floors Doors & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Megan L.
Customer did not leave a comment.ROBIN C.
Make sure what extras were ordered are actually in the truck. Ordered and paid for a dolly and yet no dolly. Had to move without one. My only complaint is about that.Catherine M.
Customer did not leave a comment.Zachariah M.
Customer did not leave a comment.anne E.
Customer did not leave a comment.Arlie P.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Jerry A.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Michael W.
Make sure gas reading is accurate.Brian W.
Customer did not leave a comment.Sue S.
Customer did not leave a comment.David P.
Customer did not leave a comment.James C.
Trailer is looking pretty rough. Time for a face lift.James C.
Customer did not leave a comment.Catherine A.
I rented a trailer. and there was no employee available for my 2:00 in the afternoon return time. I'm 67 years old, and I had to disconnect the trailer and lift it off the hitch all by myself. Tried calling my son to help me, but he was not available. There was a note on the door saying the location was closing at noon that day. Why are they closing at noon when there is a Uhaul trailer due back at 2:00 p.m.? It was a hassle, and I could have hurt myself. I called them and left a message, but I never received a callback or any kind of explanation.Joseph C.
Customer did not leave a comment.Cassie S.
Customer did not leave a comment.Sarah P.
Customer did not leave a comment.Nathan J.
It would be great if U-Haul actually gave me the size of truck that I actually ordered. This location is great. U-Haul corporate policies are terrible.John A.
Customer did not leave a comment.MIKE G.
Customer did not leave a comment.josephina P.
Customer did not leave a comment.Daniel S.
The experience was amazing and super quickJason T.
Customer did not leave a comment.Jeff D.
Great overall experience, thanks!Ruben G.
Customer did not leave a comment.STEVEN T.
I know no one in the area.Chelle S.
Customer did not leave a comment.Jay S.
If you're going to be closed on a Saturday (Father's Day), then amend the hours on your website (or at least change your voice mail to say so.) Also, the passenger wiper blade was missing from the truck.Brian H.
Customer did not leave a comment.Earl H.
Nothing needed.Doug W.
Customer did not leave a comment.Kathy W.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Malissa C.
Customer did not leave a comment.Matthew F.
The roof of the truck i rented leaked water all over my stuff. I was told that I was made aware that the truck leaked and I was using at my own risk. I WAS NEVER TOLD THAT. I'll never use uhaul again because of this.Joshua D.
Customer did not leave a comment.JEFFREY F.
Customer did not leave a comment.nick K.
This is for Uhaul not the site, fix the phone check in process. I was having issues checking in the units I usedKreg S.
The U haul android app has issues accepting photos for pickup/return of a vehicle. I had to use my browser to add photos to return. Otherwise it was a good experience.Joel F.
Customer did not leave a comment.JEAN M.
Just continue the way you did with me. Well organized, pleasant, efficient...it doesn't get any better. ThanksJAMES F.
More information when booking about the steps to find the keys and other important information when the location is closedCheria A.
Customer did not leave a comment.Heather L.
Customer did not leave a comment.Debra O.
This location is super friendly usually always has a truck availableJEFFERY M.
Guys inside were kind and considerate. Very helpful.LOWELL F.
always the costDavid D.
Customer did not leave a comment.Steven D.
I can't think of a way to improve this excellent experience. The uhaul representative was respectful and helpful and knowledgeable in making this service easy and worry free. Keep up the excellent service!!!!Shawn W.
Customer did not leave a comment.STEVEN D.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.Dominick B.
Customer did not leave a comment.KEVIN Y.
Customer did not leave a comment.Elizabeth L.
Excellent service, truck was the best I have ever driven!CYNTHIA F.
Customer did not leave a comment.Jerimi M.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.Elizabeth T.
Customer did not leave a comment.john C.
Customer did not leave a comment.Celinda W.
Customer did not leave a comment.Jamie E.
I was charged $80 for â€œextra mileageâ€ and treated poorly.Michelle M.
Customer did not leave a comment.BRYAN C.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.ASHLEY R.
Customer did not leave a comment.Drew M.
There was a hole in the roof of the U-Haul and our belongings got wet with perminant damage. When we asked about it when we returned the U-Haul the clerk didn't know what to do to resolve this issue. We would like to file a claim if someone could please call us (after 2:30pm) 7657297864.Larry C.
Staff was friendly. However truck was far from clean. Windshield was filled with bug spatters, dash was pretty gross. Spending an extra 10 minutes cleaning the vehicle between rentals will go a long way.Thomas L.
Inside the cab had something sticky all over the console and the passenger floor, the back was left messy as well. I understand how quickly the vehicles are being rented out and it's hard to keep up on cleaning them. Everything else went very well!Alyssa T.
Customer did not leave a comment.Jacob A.
I reserved an appliance dolly and a regular dolly. Neither were in the truck when I picked it up using the mobile pick up option. Not only were they not in the truck, I was also charged for them. I waited an hour and 10 minutes on the phone to get these charges refunded. It's just been a really bad experienceDavid H.
I rented the truck to be picked up in caselton but they called and sent me to anderson, when i got there the guy was rude and a little angry at me being sent there, and there no truck in anderson. so i called and they sent me to muncie, so i had to drive an hour out of my way to get the truckRicky R.
Customer did not leave a comment.Joseph J.
Disorganized. The truck wasn't "check in" so the guy had to check it in, before checking it out. The app for u-haul was sooooooooooooooooo Slooooooooooooooow. Twice. No one has time for that on a moving day. Truck was dirty... with ants. The check engine light was on the entire time. Told the guy before I left. "It's ok unless there's a clicking noise." 🤣He said. Truck lunges forward during downshifts. This was my first time using a u-hual. The guy was trying, but it was not a good experience. However, it could go fast on I-69. Solid plus, in that respect. I hate Muncie. Have a great day.NIKKI V.
Customer did not leave a comment.Connie K.
Good thing I checked air in tires before I drug it 700 miles Right Rear only had 20 psi ? other than that pulled nice ,will rent again.RONALD T.
I am going to have to take legal action. When I dropped off the truck, I was asked to pay outrageous amount of fees on top of what I already paid. The truck was very damaged on the exterior, and was dirty on the exterior. This company is renting out uhaul equipment and charging fees for things that they are not performing. I have multiple pictures of how dirty the interior was, it smelled like smoke and I had to use air spray to get it to go away. Interior was so dirty. The truck was 3k miles over due for an oil change, and the oil was almost 1qt low. I had to use money out of my pocket to buy a quart of oil so I could safely use the truck for my trip. The experience was horrible. And the fact they want to charge me more fees for a bad experience is beyond me. How am I going to get charged for a cleaning fee when the truck was disgusting when I picked it up in the first place. I need to talk to someone higher up to refund me the fees that I denied to pay at the time of dropping off the pick up truck.Zachary K.
Customer did not leave a comment.SCOTT S.
Not very friendly, extremely slow and cannot multitask. Took over 30 mins to get truck.Ashley W.
Customer did not leave a comment.AMANDA D.
Customer did not leave a comment.PHILLIP C.
Customer did not leave a comment.PHIL A.
Customer did not leave a comment.Colt M.
Quick and easy return with helpful attitudes.DeLynn J.
Give customers the equipment they pay for, and clean food and dog hair out of truck before giving it to a customerCasey R.
The young man was friendly and helpful also very knowledgeable about the trailer. He made sure that we understood the hookups and safety steps. I've rented a half dozen uhaul vehicles and trailers and this was the best experience I've had.ROBERT J.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Meghan D.
I got screwed on gas, I put half tank back in it when I returned it $42, then they added another $40 for fuel, so I paid over $80 in gas to drive 71 miles.. never againJOANIE N.
The return app did not work for me. I stopped by this location the next day and they provided me with excellent service in logging in the returned vehicle.CURTIS W.
Customer did not leave a comment.Debra D.
Customer did not leave a comment.Tina D.
Customer did not leave a comment.RODNEY D.
Customer did not leave a comment.jeremy S.
Customer did not leave a comment.TIMOTHY M.