Customer Reviews for FLX Auto Group LLC
(U-Haul Neighborhood Dealer)

369 reviews

3452 SR 247   Canandaigua, NY 14424

(585) 394-9498

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 4:45 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022: Closed
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(585) 394-9498

3452 SR 247
Canandaigua, NY 14424

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 4:45 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022: Closed
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARIE G. 
Rating:
5.0

Everything went very smooth …. Easy to work with

paul S. 
Rating:
5.0

Great service - friendly knowledgeable and process was quick

PETER E. 
Rating:
1.0

Was left the key for an different vehicle and spent 45 minutes on hold to have someone finally assist me in the Rochester Office. No one present at the location. The truck I ended up with drove awful and was far bigger than I needed which cost me hundreds more in gas.

Spiro T. 
Rating:
5.0

Customer did not leave a comment.

mike N. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

I was charged for equipment use of $14 extra which I didn't use anything but truck. I was charged $17.50 for fuel when gas gage never moved. I had truck less then 24 hours charged for full 24 hrs. I went 10 miles not 20 miles estimate. My quote for 24 hrs 20 miles was $79. So how do I get charged extra fees? Total charges were $86 something

Tina H. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

I would not change a thing.

David L T. 
Rating:
5.0

Nice people easy drop off , But when I got my receipt emailed I had a $96 extra charge for missing blankets. I called and they couldn't help me. They followed the process and saw I rented 18 blankets and only returned 2. I explained I never got the 18 but they tried to fix but just gave me the 800 number and I spent an hour on the phone to get the charge refunded to me.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Everything was ready and the equipment was exactly what I needed. Would definitely use Uhaul again.

FLOYD D. 
Rating:
5.0

Customer did not leave a comment.

DavidJ F. 
Rating:
5.0

All good. Staff are most helpful and kibd.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Everything was great, from the customer service, rented vehicle to the return . Easy and smooth.

David D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Helen was very nice she went out of her way to be get me my exact cost with the overage of miles.

Ronald S. 
Rating:
5.0

Need more leg room for driving for tall people. And seat belt extensions for big people like me. Lol

Tamatha M. 
Rating:
4.0

Customer did not leave a comment.

Christine M. 
Rating:
4.0

Everything went fine. The dolly is stored at the end of the truck and was in the way of placing the last furniture loaded so we had to remove it. We did not use it so I should not be charged. Thank you.

Nancy L. 
Rating:
1.0

The truck was in bad shape and should not be on the road the driver side door arm rest was broke the center console was broke the body was rough and did not run good and and a bad shake in the front end

robert L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
2.0

I drove from Rochester to pick up this full tow. When clearly there was other locations that was closer. I wasn't aware until on the hour of pick-up location this was a stressful move. My son inspected the tow to discover the tire pressure was low. Mind you, this tow is going from NY to GA very disturbing and stressful

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Kami B. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

It was after hours so we didn't have any contact with any personnel.

Lisa R. 
Rating:
5.0

The location was fine and the staff was friendly and helpful completing the paperwork and the hooking the trailer up to my truck. The trailer however was not in the best shape, specifically the jack which was very hard to operate, it appeared to have been greased but was still functioning well. The tires on the trailer were also concerning, the tires on the drivers side were fine but the tires on the passenger side were well into their wear-bar indicating they should be replaced. I also don't believe the surge brake was functional on this trailer, I never felt it engage when slowing/ stopping the vehicle and trailer.

Corey B. 
Rating:
5.0

Helen was awesome!

James R. 
Rating:
5.0

Customer did not leave a comment.

Lucille D. 
Rating:
3.0

Customer did not leave a comment.

Nicole S. 
Rating:
1.0

Was charged 123.00 for a receiver because I forgot mine at home but the she brand name and everything that came with the receiver I can but at Walmart for 24.99, but being that I was 3 plus hours from home and didn't know if any place I could go to get one and still get the trailer I had no choice but to pay there price

Yancey A. 
Rating:
4.0

Equipment could have been rinsed of salt from previous uses. Personnel were very good and I would rent there again.

James W. 
Rating:
5.0

Customer did not leave a comment.

Kaylegh W. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

Francis T. 
Rating:
5.0

Customer did not leave a comment.

melody D. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

Excellent service, easy pick up and drop off.

Larry W. 
Rating:
1.0

I was assessed a $50 cleaning fee for a clean truck

Andrew S. 
Rating:
3.0

Price per mile is way too high. Equipment was good. Service was good. Cost was ridiculous.

Dominic C. 
Rating:
4.0

A tire went flat on the trip. Turns out it the rubber burst at a plug used to fix a previous flat. Using repaired tires is very poor form I say. I don't know whose fault this is - the pickup location?

John H. 
Rating:
3.0

The truck was okay, but it was definitely well used. rode very roughly and everything felt "loose". At 55 mph the mirrors shook so hard you couldn't see out of them.

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Ann D. 
Rating:
3.0

The unit I was given came off the hitch ball on my car. It was damaged and I was unable to use it. I was not able to take another unit, yet I was charged for the rental anyways.

Kevin S. 
Rating:
3.0

Please notify customer of equipment changes. I reserved a 26 footer but received a 20 footer. All worked out but a heads up would have been nice.

Joseph S. 
Rating:
5.0

Friendly and quick service .. one day rental, worked out perfectly for us ... and they're local! Huge Thx!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

samuel C. 
Rating:
5.0

This is my favorite dealer. He always has good equipment and he is close to the house. I enjoy my conversations and everybody is super friendly. He has great dogs at the shop as well!

Adam F. 
Rating:
4.0

Respond back with confirmation when rental date comes near.

Barbara G. 
Rating:
5.0

Everything went smoothly

Randall N. 
Rating:
3.0

I got charged for a furniture dolly and furniture pads despite not having the dolly and not using the pads (I'm actually not sure if they were in there or not). I wrote this prior to being charged and still got charged. Super frustrating.

David A. 
Rating:
1.0

I will never rent a U-Haul again it would of been cheaper to just rent a car without the ridiculous fees

Breanna B. 
Rating:
5.0

We use this anytime we need a big truck. Great folks!!

Victoria N. 
Rating:
5.0

Dave, the owner, was very friendly, accommodating, and professional. He helped me through the process and explained everything thoroughly. I wouldn't hesitate to return to this location.

Perry P. 
Rating:
5.0

Of course I don't recall his name at this moment. But I had a chance to sit and speak with the owner. Very nice conversation. We are in the same line of work. I definitely recommend this location to rent your U-Haul equipment or RV service. He is one of the best dealers I have come across so far.

Adam F. 
Rating:
3.0

Wi fi connect did not allow me to sign in for pick up.

williard D. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

everything was wonderful.....thank you.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Love the location, LOVE THE STAFF!!

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
4.0

The regional office can interfere less in the process. Local office was very responsive.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

great customer service and very helpful.

Damion W. 
Rating:
5.0

Great service and the entire process was simple

Robin D. 
Rating:
5.0

Great Service !!

Jeff O. 
Rating:
4.0

Let customers know they have 90 minutes from time uhaul item is available to pick it up.

CRAIG M. 
Rating:
5.0

Seems like cup holders are always grimy with uhaul rentals. Emphasis on giving attention to that area would really help. I also had to drive 2 hours round trip for my truck and could only get it after 10:30, so I had half a day to pack a 26' truck. No compensation offered.

Andrew L. 
Rating:
5.0

Price was fair. Good service. The person that helped us was very professional in every way. I would use them again.

Bruce W. 
Rating:
4.0

I would have appreciated more notice that my trailer wasn't available anywhere near where I had reserved it. I had to drive 20 miles away to a location that opened an hour later. It really altered my schedule. The trailer I got was damaged when I picked up, so I hope there's no issues with U-Haul claiming it was me. The clerk told me that it was the person before me but due to lack of other trailers she out it back into service for me.

Rory D. 
Rating:
5.0

This location makes placing an order easy - Other locations in the area are terrible - It shouldn't be complicated- This location is wonderful- I've used them more than once

MARYMARGARET D. 
Rating:
5.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON C. 
Rating:
4.0

Need more help

Keith J. 
Rating:
3.0

Open on Sunday

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
3.0

1) Returning the rental after hours requires you to login to uhaul from your phone while you are at the return location so that your phones GPS location confirms that you have returned it to the correct location. You cannot complete the online return if you do not do this while still at the return location. This results in additional charges and in my case an hour and half call with uhaul customer service. Uhaul is fixing the issue but the hour and a half of on hold time negatively impacted my schedule. Please let your customers know that they need to go through the online return process before leaving the return location. 2) There is a $20 charge for returns made after hours. It is clearly listed at the end of the contract however I missed it and no one told me. Hours vary by location and as I found out can change based on individual holiday preferences and do not follow a consistent standard. Check the specific locations operating hours for your timeframe. 3) My reservation was made weeks in advance for a Friday pickup however I received a phone call on Thursday afternoon telling me that my pickup location changed to a location 30 miles from where I reserved to rental and that the new location would be open for only one hour on the Friday scheduled pickup day. I had to leave work on Thursday and adjust my entire schedule to pickup the rental a day early which is another factor to being charged extra which resulted in having to contact uhaul customer support which contributed to the hour and half call. 4) other than the messy logistics the equipment portion of the rental experience was great, the equipment worked perfectly and the people at the rental location were great, and uhaul said they have initiated a refund for the incorrect overcharges, hopefully this happens.

Scott R. 
Rating:
3.0

This location was fine and it served the purpose of picking up a truck. The self sign-in process was easy and straight forward. We had paid for some equipment but it was not in the truck when we picked it up and we did not get the equipment because we picked the truck up before business hours.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

shante-ann L. 
Rating:
3.0

I was suppose to do pick up truck on line with my phone. I spent over an hour trying to figure out the links which kept me going in a circle. i almost canceled but when i called the office the man said they would be in the office so i was able to do pickup person-to-person. The man agreed that they had trouble w the links before. So They need to fix their links or not make phone pickup an option.

JACQUELINE P. 
Rating:
5.0

But this survey is not asking how UHaul big office in regards to scheduling and app. We made our reservation with FLX Auto Group. But UHaul would call and schedule out rental at other locations for pick up. Second with the app and checking in the process took 30mins. We were told by UHaul we would receive the pass code box for the keys and be on our way. I will not be using Uhaul again but FLX Auto Group were awesome and patient with this very difficult process created by UHaul. I will rent from Penske from now on.

jason D. 
Rating:
5.0

Customer did not leave a comment.

DENNISJ M. 
Rating:
5.0

I returned the truck with a full tank of gas. I picked it up with 7/8 of a tank.

eric S. 
Rating:
5.0

Customer did not leave a comment.

devin S. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very friendly and helpful employee!

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Amie R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Rental pickup and drop off was quick and easy, truck was clean and ready to go. Will definitely use this location again!

Judy G. 
Rating:
5.0

Copy them for all your locations

GREGORYCHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
No reviews have been submitted for this location.

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