Drop off was quick and easy. The staff at the counter was efficient and showed me that my mileage was within the contract range and he checked me out quickly.
James W
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was very good, I am a repeat customer for this reason.
Cory NThe unit has a MIL light active on the dash, a driveline vibration at highway speeds, and the transmission slams into gear on occasion (bad valve body).
Kyle MThe gas requirements are so stupid I can’t understand the thinking. Why would you start with a half tank as opposed to a full. Make it a full tank so you don’t screw people over on trying to refill it to half. I put it in the exact number of litres recommended in the contract to get it back to half and it ended up filling the tank. Spent an extra 50 dollars that you guys won’t reimburse. Dumbest decision making, what other rental company makes you fill it to half? Idiotic seems like a way to suck extra gas out of customers.
James MEverything was excellent..
Argenis CStaff was great and easy to book u haul
Bryan SI wish I could remember the lady that helped us with one return! She went above and beyond- excellent service.
Simone MVery helpful guy at the front desk
Cesar PThey were great to deal with!
Todd NGreat service and easy rental
Febbyanca AHave a small snow brush in the truck. It will help during winter. Also the driver cabine had a strong smel of cigarette.
Wassy SGreat experience
Cameron LHands down this is the best U-Haul location I have ever used. They have great staff with the best customer service I have witnessed from a U-Haul company.
Jorden BEfficient
RYAN TThe only thing concerning is that I kept getting call from uhaul (may be corporate) trying to get me to change location which is far from my place in spite of repeatedly saying I'm not interested. It was annoying
Karthik TA back up camera on the vehicle would have been nice.
Lia-Fong MWe asked the guy about did he filled up the van with windshield liquid. ( after the snow every road was so dirty). He answered , yes. On the way we realized the windshield liquid tank was totally empty.
Attila LIt is not really the location that I have a problem with it is the return credit in which I was told I would receive a credit for the unused day I paid for. It was bad enough I had to detour 220 miles because of a closed road which I paid but I was told I would receive a phone call within 24 hours to discuss the invoice. Instead I received a visa charge 5 days later.
Robert HThe cab smelled like cigarettes but other than that it was great
Ryan REverything went so smooth.
Fayaz PEverything was very good !
Karoly MInside box and cab clean.
Joseph MI am writing to formally document a serious safety issue regarding my recent rental. Upon operating the vehicle, it became clear that the truck had not been properly inspected or maintained. The passenger-side mirror was loose; every time the vehicle hit a bump, the mirror shifted, completely obstructing my rear-view visibility. This equipment failure created a significant blind spot and a major safety hazard. In fact, the condition was severe enough that I was pulled over by law enforcement. I informed the officer that the vehicle appeared to have bypassed a pre-rental inspection, as the mirror required an Allen key for tightening—a basic maintenance step that was overlooked. This negligence placed both my father-in-law and me in a dangerous situation. I spoke with the location owner to address these concerns, but I believe this matter requires further escalation to ensure future renter safety.
Felix NExcellent experience.
Charlene PVery efficient
Jeffrey DThe lady at the counter was extremely lovely. Thank you
Armin GPick up and drop off were simple, service was great, the equipment was in good condition, and the app worked well.
Kieran LWe are using the 40th street U-Haul continuously. The stuff is really kind and they are helpful for everything.
Attila LThe truck was just really run down and was so dirty on the outside. I had to roll the window down to see. The house had a little ice in front of it that we had to unload and the truck just slide around. Blankets were clean though.
Jonathan MExcellent customer service!!
JACQUELINE MThe trailer was given to us extremely dirty and covered in mud. The trailer brakes did not work (aren't these supposed to go through some kind of inspection between uses?) but Karen who helped us was awesome
Amara FAll was well
Bappi AGreat service and efficient!!
Shelley CThe truck itself was extremely dirty. It also had black/brown tar stains at the bottom of the doors and the windows were difficult to see out of. I cleaned the windows, but didnt clean the truck. Brought it back in the same dirty condition.
David KI picked up the van in reasonable time. The check in process was quick and the woman at the counter was very pleasant. I went out to the van and the outside was clean. The inside was clean as well. It was not an issue for me but the van kept flashed a few times that it needed an oil change and it was asking for windshield washer fluid. If needed, as a 62 year old woman, I would not have been able to reach to fill the washer fluid. It was a beautiful day so it was ok. My credit card was charged in a timely fashion to what I had guessed the price would be. Over all I was very pleased with the rental experience and if I require another van at any time I will rent from U-Haul.
Rosemarie CWhen you deliver 100% customer service, there’s no room for improvement. Thank you
Murray BGreat experience !
Kyrstin JI rent from here often , and always have a great experience.
Jennifer Rgood location, Great service!!
Anthony LFriendly, knowledgeable guy, quick/easy process, good value
Daniel KKeep up the good work.
Graham WThe only haul location I will rent from! Nothing to improve. Thank you so very much!!
Stephanie HU-Haul is the best company to deal with when you need a truck for moving! I have used them a few times in the last couple years! CB 2025
Cheri BVery easy location to deal with. Plenty of parking, supplies and a quick interaction with pleasant staff. Gas station is next door which made it easy to refuel as well. I will use this location in the future.
Geraldine WThe truck was weird to go cold dead for couple of times and had to call emergency services twice. It's didn't crank up a few times but trying a couple of times it would. This messed up my whole moving schedule and stressed the heck out of me.
Sitharam KStay open until 4:00 pm on Saturdays.
Ramiro A