Customer Reviews for Forstat Associate
(U-Haul Neighborhood Dealer)

115 reviews

2577 Forest Ave   Staten Island, NY 10303

(718) 273-8935

Location Hours

  • Mon-Sun: 8 am - 7 pm
Special Operating Hours
  • 5/21/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(718) 273-8935

2577 Forest Ave
Staten Island, NY 10303

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
Special Operating Hours
  • 5/21/2022 - 5/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
5.0

Everything went smoothly this location was great

SHERRYANN C. 
Rating:
5.0

Will definitely recommend!

KARENELIZABETH P. 
Rating:
3.0

The inside of the truck smelt like garbage dried in it and was never cleaned. The customer service was ok when we went to pick up the van and extremely rude when we went to drop it off.

Suzanne W. 
Rating:
5.0

The price was a bit deceitful. Ended up spending 3x as much as I anticipated. The $19/day thing was not as accurate as it seems.

Eric B. 
Rating:
4.0

The truck has a very bad wobble! Whole steering wheel shakes at 0-45 mph. It said gas was full and once I started to drive it was 1/8 of a tank less , and I only went a 1/2 mile down south Ave. The truck overall was horrible. Shaked, seemed no suspension because you felt every pebble. Thought your company strives on “Comfort Ride” ? Well that wasn't the case.

Michael B. 
Rating:
5.0

Everything turned out great.😊

Richard A. 
Rating:
5.0

The representative at that location was friendly helpful and amazing. She made the experience easy and stress free.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

LUIS ANGEL R. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERPATRI M. 
Rating:
5.0

Customer did not leave a comment.

CATELLO D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN V. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Excellent customer service got the rental in under 5 mins

BRIAN P M. 
Rating:
5.0

staff was friendly and knowledgeable

Mary D. 
Rating:
5.0

The truck had garbage in the back and 1 of the tires was literally falling apart

KRISTENA C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS NEITHARS S. 
Rating:
5.0

Customer did not leave a comment.

JAIME BENJAMIN M. 
Rating:
5.0

Very convenient

Steven C. 
Rating:
5.0

The staff there is great and they are very helpful.

Robert M. 
Rating:
5.0

The price was just a little high but other than that, we were very satisfied. Thank you!

william B. 
Rating:
5.0

The rep was supper

ARTHURW D. 
Rating:
1.0

The location was closed well over an hour past the time to pick up, I had to relocate my pick up. Then I found out I had a $50 balance from 8 years ago??? Really?? So my pick up was rejected, I finally made the payment which I can't even imagine what it was for, and finally got the truck two hours late. It cost me more money to pay the movers to stand around for two hours. HORRIBLE EXPERIENCE!!!!

JA R. 
Rating:
5.0

None

A M. 
Rating:
5.0

Just great ????

BUJAR K. 
Rating:
5.0

My order was missing the dollys and May I paid for. I'm not sure how that can be overlooked and I only realized it when I got to my house. Other than that, it was a great experience.

RENSO C. 
Rating:
3.0

Unfortunately due to covid 19 concerns, all rentals at this location are being done on-line. Or from smart phone. An Employee at location managing storage facility was able to provide some limited assistance. Without her assistance, securing the rental would have been extremely difficult. Upon returning, my smart phone would not locate and took 45 minutes for return at location. Needed to utilize another phone which I had to obtain. In short, under normal conditions, the Site may be fine except the reliance by U-Haul on cell phone technology can be very problematic during evening returns.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Hope H. 
Rating:
5.0

Nothing everything was perfect

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Great service; Friendly staff.

Mohamed B. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Great customer service.

Peter B. 
Rating:
5.0

Everything was just fine. Staff was courteous and very helpful.

Hector N. 
Rating:
5.0

Customer did not leave a comment.

tiju B. 
Rating:
5.0

The location did not have enough vehicles on site . But we were lucky to have gotten one.

Arma J. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Nothing

Steven S. 
Rating:
5.0

The girl who helped us was so nice.. thank you for such a stress free experience for once!!

Mike W. 
Rating:
4.0

Customer did not leave a comment.

Shaida D. 
Rating:
5.0

The location was convenient with staff that were courteous and professional.

Crispin M. 
Rating:
5.0

Customer did not leave a comment.

Aneva M. 
Rating:
5.0

Customer did not leave a comment.

Tobias G. 
Rating:
4.0

Have trucks cleaner when passing on to another customer, Radio that works.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Debbie A. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL B. 
Rating:
5.0

Convenient location. Helpful employee. I'm satisfied

Tilena W. 
Rating:
5.0

Customer did not leave a comment.

JoAnn G. 
Rating:
5.0

the new tm trucks have no ramp

Michael G. 
Rating:
5.0

Everything was fine

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

I have no complaints. The service was excellent.

Vincent P. 
Rating:
5.0

Linda was awesome with her promise to deliver.

Jose O. 
Rating:
5.0

Nothing everything was great

tim Q. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Excellent always a pleasure

John C. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Our experience renting this truck was excellent. Very friendly agent and accommodating.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

WEI H. 
Rating:
5.0

Not a thing, it was all done properly and the young woman who was in charge was both competent and caring.

Leland S. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Jalissa works in that office. She was terrific! Very helpful and courteous.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MAYRA N. 
Rating:
3.0

I had a little problem using my Bank Debit Card it to about 20/ half hour to be cleared up but everything else was great. Thanks

talesha T. 
Rating:
5.0

Customer did not leave a comment.

Reuben C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

The young lady/ representative at the facility was professional and detailed. The check in process was easy and fast. Upon return she was at the van as soon as i parked. I would recommend and use again

Keisha P. 
Rating:
3.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

The young lady that helped us with the truck rental on Sunday was very efficient extraordinarily helpful and very knowledgeable about supplies and the overall process. Had a great experience on such short notice.

Maggie B. 
Rating:
5.0

Customer did not leave a comment.

Doris D. 
Rating:
5.0

Great rental experience, reasonably priced. Knowledgeable U-Haul rep Linda.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

ALMA W. 
Rating:
1.0

More honesty. I am really disappointed with this service. I rent a truck for 4 hours only. I have charge for two days. Never use u-haul again!!!!!!!!

OSCAR R. 
Rating:
4.0

Customer did not leave a comment.

Jamirra E. 
Rating:
5.0

Customer did not leave a comment.

nicole A. 
Rating:
5.0

I can't think of anything else to improve.

Mauricio O. 
Rating:
5.0

Customer did not leave a comment.

Yeimi K. 
Rating:
4.0

I'm nervous enough driving a truck and was extra worried that something mechanical would go wrong. The truck was clean, well maintained and handled like a dream. Definitely made my moving day easier!

Erik S. 
Rating:
3.0

The female worker was a pleasure. The male worker wad rude and not very helpful.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
3.0

Customer did not leave a comment.

KITORA G. 
Rating:
5.0

Customer did not leave a comment.

dana M. 
Rating:
5.0

The truck really needs a ramp

lourdes N. 
Rating:
5.0

Customer did not leave a comment.

Yitshak R. 
Rating:
5.0

Nothing-- great staff and great service!

James D. 
Rating:
4.0

The driving area of the truck was smelly and not clean. Also the mirrors were not adjustable which made it hard to maneuver when in reverse and making turns.

Yvonne B. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Extremely friendly and helpful staff. Explained everything and walked me through anything I needed. I would return as a customer if I needed to. Thank you.

DOMENIC P. 
Rating:
5.0

Customer did not leave a comment.

TARA K. 
Rating:
5.0

Form of payment optiins

Eleonor P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Great experience, the truck ran good.got the job done

ANTHONY M. 
Rating:
5.0

Excellent svs. Fast & convenient. New cargo van.

lisa W. 
Rating:
5.0

Everything was PERFECT... Location, the process, the wonderful customer service. Thats how ALL businesses should be, the world would be a better place.

Kema C. 
No reviews have been submitted for this location.

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