Customer Reviews for Fort Defiance Foodmart
(U-Haul Neighborhood Dealer)

67 reviews

1785 Lee Hwy   Fort Defiance, VA 24437

(540) 324-4401

Office Hours

  • Mon-Sun: 9 am–7 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(540) 324-4401

1785 Lee Hwy
Fort Defiance, VA 24437

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–7 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When I dropped off the truck I received no instruction at all. I showed her a pic of my mileage and fuel before and after and she just shrugged her shoulders and said do it on line. I left not knowing that I needed to stay with the vehicle so had to drive back there to complete drop off and to top it off was charged another $20 for fuel. I took it back with more in it that I started with

Kim C 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
4.0

Customer did not leave a comment.

Tracy M 
Rating:
5.0

Easy to get to and staff good to work with. Have used before and staff makes it easy to pick up and/or deliver. Would highly recommend.

Gerhard H 
Rating:
5.0

Customer did not leave a comment.

MATTHEWJOHN S 
Rating:
5.0

Very friendly and called me when I left my garage door opener behind

CLINTONDAVID F 
Rating:
5.0

Customer did not leave a comment.

SHERYL G 
Rating:
5.0

Customer did not leave a comment.

BRUCE L 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

We needed your services in a hurry and we got just what wAS NEEDED IN A SHORT TIME. It was easy to rent the truck and to return it as well. Thank you for helping us.

Thomas T 
Rating:
5.0

Customer did not leave a comment.

Pamela W 
Rating:
4.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Pamela S 
Rating:
5.0

Customer did not leave a comment.

JERRYALLEN W 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

Nothing. It was perfect.

Matthew N 
Rating:
5.0

Service was friendly and helpful. They did not necessarily have what I needed when I made the initial reservation, but were able to have it available for me to pick up. No issues during pick up or drop off. Thanks for making it easy!

Carla S 
Rating:
5.0

Have equipment ready when promised

Flavil T 
Rating:
3.0

Make sure you charge right amount.

Kathy C 
Rating:
3.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Lauren K 
Rating:
5.0

The gentleman that assisted us did an awesome job!

Lawernce L 
Rating:
1.0

Customer did not leave a comment.

JOHN L 
Rating:
3.0

Customer did not leave a comment.

FREDERICK D 
Rating:
1.0

Customer did not leave a comment.

HORDY N 
Rating:
5.0

None

Daniel C 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
1.0

Reservation was not ready and no advanced notice. Had to drive further to another location so it put us over the mileage we had bought. There were additionally no close drop off points at our destination in a well populated area. Reluctant to use Uhaul again despite using them to move twice in the past. The folks at the fort defiance location were polite and helpful - my review is more about uhaul services in general that day.

Warren W 
Rating:
4.0

It's not a classic uHaul pickup place w/supplies etc. and it is in the middle of the countryside but that said, they were very helpful and pleasant and I was able to get an UBER from there to the local airport.

Ursula B 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Sara G 
Rating:
4.0

Customer did not leave a comment.

SUANNBEAL B 
Rating:
3.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

JOHNWILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
4.0

Customer did not leave a comment.

Raoul M 
Rating:
5.0

Customer did not leave a comment.

Marshall P 
Rating:
2.0

The truck was clean. Windshield was horrible when I came upon headlights could hardly see.

Francis G 
Rating:
3.0

Customer did not leave a comment.

James S 
Rating:
5.0

Everything was great.

Juanits V 
Rating:
5.0

Customer did not leave a comment.

Christina P 
Rating:
3.0

Not really an issue at the store but trying to do everything online never worked I’ve rented before and never had a super big issue.. I couldn’t get my truck when I got there because they alcohol took verify the info then kept trying when everything I had was what I needed had to go inside and get the lady to call she had to call her boss for him to do it had to wait 20 mins on him to even call back.. the miles was wrong when I brought it back and se was the gas they tried to charge me too many miles and for gas when I filled it when I got back to where it was when I took it.. I thought last time chasing a truck down was bad then had to deal with all this mess

Jessica C 
Rating:
3.0

The people we dealt with were great, however, U- Hauls overall system really needs improvement.as the office could not fine our registration and uploaded the drivers license the night before.. it is like the left hand does not know what the right hand is doing. Same thing happened when we we tried to turn in the truck

FORRESTOTTO P 
Rating:
5.0

The personnel helped me figure out how to unlock the safe for the keys.

Vanessa R 
Rating:
4.0

Customer did not leave a comment.

William A 
Rating:
5.0

We really like this place and the U-Haul representatives. They were very nice, pleasant, professional and made you feel at home.

JESSICARENEE H 
Rating:
5.0

Continue to do what you do

Jody J 
Rating:
3.0

I was overcharged by $105.00. I will dispute this with my credit card company. There is no way to contact the Fort Defiance UHaul distributor.

Susan F 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R 
Rating:
5.0

Great drop off location. . . Drive in and fill the tank at the competitively priced gas station. Since the place was so small, I just left the truck at the pump walked in and handed over the keys. They didn't even ask me to move it.

David P 
Rating:
5.0

Customer did not leave a comment.

Randolph C 
Rating:
4.0

Would have liked cruise control for long Highway portion

Jeffrey P 
Rating:
1.0

Customer did not leave a comment.

Roland T 
Rating:
4.0

Customer did not leave a comment.

Terri K 
Rating:
5.0

Customer did not leave a comment.

Selma S 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
3.0

Customer did not leave a comment.

Bradley H 
Rating:
4.0

Customer did not leave a comment.

EMERSONWADE C 
Rating:
5.0

Customer did not leave a comment.

ANTHONYLEE W 
Rating:
1.0

Nobody was masked in the building . The guy outside helping me was masked

Titus D 
Rating:
4.0

Customer did not leave a comment.

KIMBERLYMICHELLE N 
Rating:
3.0

Customer did not leave a comment.

Emma J 
Rating:
5.0

Customer did not leave a comment.

DARRYLBRIAN F 
Rating:
4.0

Customer did not leave a comment.

Aaron R 
Rating:
1.0

My original location was changed by the district manager because they didn’t want to move equipment 8 miles down the road. I wasn’t offered but one location once they moved the location. Was harassed by the location to pick up the equipment even after calling them to let them know that I was running late. The equipment was not inspected by the location and they didn’t offer to hook up the trailer. I had to point out the damage to the equipment after I walked around checking the lights. The equipment was dirty and not in any condition to be rented out. Once I left the location the turn signals did not work correctly. I would not rent from this location again.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Larry B 
No reviews have been submitted for this location.

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