The truck I drove needs a transmission check and a wheel alignment. It shakes quite a bit
Monique Chapman
Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front desk was nice and helpful.
Kevin GreenMy complaint is not with rhe local facility but rather with U-Haul corporation. I was hit wit a "Red Alert" (denied the rental) status at the very end of the check out process. I was informed i had to contact U-Haul via telephone to get matter cleared up in order to be approved for a rental that day. The last time i rented from U-Haul was June, 2023. This was about a none issue 9 months ago. Ultimately it was a U-Haul clerical error, that i was being penalized for. Why was there no communication from U-Haul in over 9 months. What is the purpose of an online reservation if this mishap is not discovered suring the reservation process.
Jabrai L ScottAgents there are very good with customer service and knowledgeable about the company.
pauline HeadleyWas so nice l really enjoyed it thanks
Ellen MensahContinue with Nice Customer Service experience!
Tanya KendallRate at the end was more than expected insurance did online and I couldn't find the option not except the insurance when I clicked continue the option for no insurance was not an option it put it on there anyway so won't be renting from them again so recommending to a friend not an option at least online
Annette Wedington CaldwellThe staff member Kim was very helpful and professional.
Charles ThomasI was returning the truck after the location was closed. I could not get inside the fence to park in the lot as the app stated. The only option was to park outside on the road where signs said "no parking" so I felt I had no options. Also the location was not able to be reached by phone. This location made the return very difficult and unclear.
MARK RETHWe was down to our last chance in finding a truck. We took a chance for coming to this location? And we was in luck .The nice lady had one left. We was in business to help my mom to move into their new apartment .All I have to say is thank you 😊 🙏
Charles MundellThe staff was great, Stephanie is fantastic very knowledgeable and greeted us with a smile
Nathaniel BARNESKim was professional and helpful.
Derek EdinbughHave more cargo vans in stock
ALYSE KEYSA1 quality customer service!!!
LaToi SmithNo problems at all
Brennan RomanoffThe customer service representative was the best!
Danielle GardnerThe lady who assisted with our rental process was so friendly and helpful! I will be choosing this location for any future needs. She made the process a breeze and made me completely change my tune about renting from u-haul in general. 10/10 experience at this location. If you are in the Columbia area this is the only place I have rented from with a positive experience. Truck was in immaculate condition.
Tori ShaferThe lady at the front desk was easy to work with, had an amazing sense of humor and posed impeccable customer service skills.
Shalietta StokesService was excellent.
Matthew DickGreat customer service Stephanie is the best
Valerie HowardThe pick up truck I rented was extremely dirty and dusty. My wife and myself developed severe headaches from driving it. Even though we paid for insurance I did a walk around and every concern I had, had an X on it. I was impressed by how thorough the location was and did not bother taking videos or pictures of both the interior or exterior. BIG MISTAKE. I took pictures of the odometer just to have a record of the mileage. Unfortunately after returning the truck an hour later I received three separate receipts the third with a $25 cleaning fee. I called to inquire about it and I was told I spilled something on the driver side floor. I did not eat nor transport anything in the vehicle to leaving any stains. I pry myself on being an honest person and this accusation really hurt. I took time out of my busy afternoon to go back and clean the so called mess I made. I took care of it and I am yet to get a refund for the cleaning fee. The lady at desk was adamant I caused the stain and was not helpful.
yew ako-asareI really enjoyed the experience we had renting from Fort Knox SS. The truck was ready to go, the move went smooth. Just the right size of truck too! Pleasantly pleased!
William SnowThe woman behind the counter was extremely helpful and made the experience a great one! I would recommend this location to anyone.
Jim TuckerThis was a GREAT experience! My truck was ready to go and the process was fast. I was in and out. The representative Kimyetta provided me an exceptional customer service experience. She was friendly and highly professional. Thank you U-Haul for a great experience. Santokh Singh
Santokh SinghThe rep. was very friendly and helpful. Vehicle was a bit dirty.
Dalino SokVery friendly and exceptional service.
DARRELL garnerCustomer service was outstanding
Nathaniel BARNESStaff was superb. There was a 30 mile discrepancy between the odometer and our route
Kage PooloaNothing, just keep up the great work!
perry pepperThis is the best location for renting. The equipment is always on point and the customer service is impeccable!
Jonathan AdamsLady working there was very knowledgeable and friendly.
Tony jorgensonNothing the lady working the front desk was amazing and did everything she could do to ensure an amazing experience please give her the raise and reward she deserves I will be back weekly to rent from this location
Jonathan AdamsThe staff were very nice and professional.
kwaku NyarkoTrain your employees properly and employ honest people.
Rusheinia LeeThe person who helped us was great!!!!
Howard HorowitzI topped off the gas tank thinking that was necessary. Could I receive a credit please ? I was given the vehicle with less than a quarter tank left.
Michael SweanyVery nice staff. Easy and efficient rental!
Joseph LeNoachGREAT management! Stephanie is excellent!
Robert MartinThe staff the served me was very helpful and courteous, and funny too. She was great, I didn't get her name but relay me thanks again to her.
Javan ngaiiGreat customer service, staff went the extra mile to assist. Thank you
Kiel GossettflemingWONDERFUL STAFF 😁😁
alisia fordNa
Kari SaundersStephanie was very helpful. Great to work with. Made the rental transaction a pleasant experience after a stressful experience with a messed up reservation.
MICHAEL BLITZUhaul called me before dropping off at this location and sent me to a drop off area that was no longer providing services so I had to spend two extra hours figuring out what to do with a ten foot truck at nighttime in the pouring rain before finding this location. Poor service all around, would not recommend to a friend.
Ida MehrnoushVery good pickup experience and the customer service Rep. at the Knox Self Storage location did an excellent job!
Justin MoyAmazing customer service. She was helpful, very outgoing and fun to talk to. Just because of her, I would come back to this location. Thank you :)
Emmanuel OmololaEverything is outstanding. The manager was kind, generous, and professional. This was the best experience I ever had in customer service in my whole life. I highly recommend this location to my friends.
Yoshinori Takeda