Customer Reviews for Fort Locks Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Locks Self Storage LLC

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LISA B.
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Renting from Fort locks was incredible. They made it so easy, and the van was the nicest moving van Ive ever been in. They were so nice! I will definitely use them again.

JOSE G.
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Customer did not leave a comment.

Amanda G.
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This location is AMazing

James W.
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Customer did not leave a comment.

Paul J.
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Could not have been happier with the whole rental. On arrival the person behind the counter was very nice. The night before they had brought the truck up for me. The truck was showroom new clean. Will come back again

KENNETH R.
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Customer did not leave a comment.

Dan R. | Overall Experience |
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The best.

Tina P.
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Patrick G.
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They were ready and expecting my arrival drop off was easy and they had the paperwork ready when I dropped off the trailer

Ryan K. | Overall Experience |
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Absolutely great place for storage and great customer service, if I'm in that area and ever need storage again I would definitely come back , thankyou for your service

TIMOTHY J.
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The staff was very helpful and easy to work with.

Chad W.
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Excellent service. Friendly and helpful. Thank you!

Scott K.
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steven C.
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BRIAN M.
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Very nice people! Will always go to them first for storage or rental van needs! Best customer service I have experienced in a long time.

Karen S.
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Marzelene U.
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U just keep doing what you do the people there are great Terri helped me a lot Thank You very much

Robert A.
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Very friendly and helpful staff at this location that made everything very easy!

Taylor B.
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Customer did not leave a comment.

PAUL H.
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Very friendly people who look out for your best interest. They represent uhaul in an excellent mannor ty very much for a simple process. My ownly conplaint is how you can pick a truck and reserve it like it was availible that caused a little mix up only to find out that i acknowledged it was not availible at at that location . This needs to be addressed .

Taylor O.
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Jody K.
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Very friendly and easy drop off. This is our first time renting. Everything was great

Baldomero R.
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Pamela W.
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I was VERY disappointed that I had to drive 2 hrs round trip to get my uhaul. No compensation on the price of the uhaul either. I had to change my plans and other peoples plans to "accomodate" Uhaul.

JOHN C.
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It was all good!

Samson A.
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Stephan Y.
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Adam G.
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ADAM S.
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John M.
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Greg B.
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No problems with my move. Easy pickup and return!!

Sharyl M.
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Jerry W.
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Customer service was excellent.

Dan W.
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Always great service!

Paul K.
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Very helpful professional representative

mark D.
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The woman who greeted me when I picked up the truck was very pleasant and courteous. Great customer service! That will get there if I have to rent a truck again. PS: the place was immaculately clean

Scott A.
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Nothing. Paula, and her staff run a tight ship. Very friendly, polite, and professional. I have, and will continue to do business here, and will refer others to fort locks. Thank you.

Pam S.
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Customer did not leave a comment.

Jim H.
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MICHAEL G.
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Cedrick S.
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jonathon A.
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Robert C.
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The ladies were super nice and very helpful even when I had issues with my online registration. She kept at it till it was completed. Thank you.

Stephen L.
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The rental experience is always great here. Terry & Debbie had everything ready for me with the truck pulled up and ready to go. 10 minutes of paperwork and I was off and Debbie was even kind enough to take me a few minutes early. Great experience.

Anthony S.
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Bill F.
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mark M.
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Misty Z.
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I don't understand why you charge $25 to clean the truck when there is nothing that needs to be cleaned

Thomas J.
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Great experience. Thank you.

Mary H.
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Nothing, everything wast great!! Nothing to improve .. Thank you for a Great experience for a 1st. Time move on my own..

Fredrick S.
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Customer did not leave a comment.

ARNULFO R.
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Was very pleased with the courtesy and kindness from Debbie and Paula. Excellent service. This was the first time I rented from Uhaul and it was a pleasant experience. Great job from Fort Locks Storage Uhaul due to their staff.

Bill F.
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Great people to work with

Jennifer V.
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Customer did not leave a comment.

Susan S.
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I always use U-Haul, but it stinks when you have to drive 45 minutes to pickup equipment. Surely there must be a more convenient way to get what you need at a closer location.

Elizabeth R.
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Michael A.
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Derek S.
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I've never had a poor experience here. The office is clean and well maintained, the staff is friendly, and the equipment is ready to go when promised.

Brant P.
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Easy in and out process

Bill W.
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Customer did not leave a comment.

Dianna W.
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The people and service is the best ever!! I will always rent from then!!

Joanne S.
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Oscar R.
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sharon M.
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Harry C.
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William K.
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Jason R.
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DAWN G.
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Craig C.
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JOHN G.
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Paula is great person she has a great attitude and a great company

Timothy B.
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Have spare keys Incase you get locked out. Owner was unhelpful in this situation.

John C. | Overall Experience |
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The staff was extremely helpful and salt to my every need. I would definitely recommend them and use them again.

Daniel W.
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Customer did not leave a comment.

Meghan G. | Overall Experience |
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I used the storage facility in a serious pinch. They were friendly and kind. I’d definitely recommend this place.

BRAD P. | Overall Experience |
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Easy access to our storage area. Always clean and very well maintained. Highly recommended.

Bob J.
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Customer did not leave a comment.

Rich L. | Overall Experience |
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The staff and facility are the finest I have rented from. If I ever need to rent space again, I will rent from Fort Locks!!

MICHAEL L. | Overall Experience |
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Clean, secure and well maintained. Excellent drainage. I’ve had storage flood before from melting snow. No issues here over 18 months. Would use again.

Trish C. | Overall Experience |
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I would highly recommend Fort Locks for anyone looking for storage.

Elmer L. | Overall Experience |
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Just gone for the winter looking forward coming back in spring Owners r great people

Carlos M.
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Demitrius S.
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Tim S.
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Heath M. | Overall Experience |
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Its a nice place !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+++!+!!!!!!!!!!!!!!!!!!!!!!++!!!!!!!!!!!!!!!!!!!!++!++++++++++++++++++!!+!!!!!!!!!!!!!!+!!!!!!!!!!!

Nestor D. | Overall Experience |
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Clean and safe our open trailer with our stuff still there not touch.

RAYMOND H. | Overall Experience |
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I stored 2 boats in outside storage area for 10 years without any issues. Based on my experience I feel the facility is secure and would recommend it to others.

JORDAN S. | Overall Experience |
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The storage space was adequate and well maintained.

JACOB Y. | Overall Experience |
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The staff was very helpful and accommodating. I would definitely recommend this location

richard W.
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Customer did not leave a comment.

Kristopher/ Kimberly A. | Overall Experience |
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Great Staff ! Would definitely recommend

Chris P. | Overall Experience |
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Moving in and moving out went very well no hassle I will be looking forward to moving in in the possible future if needed

Jerrod G.
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David V.
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Eric Brent F.
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Quick, easy, friendly service. Van was clean and ran perfect.

Sandra C.
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Only if they are in that vicinity. I drove many miles to accomplish our move and it was trying for me to get it all done and return the van out there and then get to the airport at a certain time. Thank you for your extending the contract. I appreciated that. Sue countiss

Steve C.
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David P.
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Carol M.
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Suzanne K.
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JOE B.
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chris C.
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Super easy to pickup and return. Great truck!

Brett B.
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Richard M.
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Just keep up the good work.

Donna P.
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The facility was fine. Customer service was great, however there was a problem with the internet service that day I used express checkout prior to pick up to save time like your website suggested. But because of the internet issues I still had to edit 1-1/2 hours to get my rental. So your express check-out didn't work. I had movers waiting st my home to help and had to pay them for the wait. Please don't offer express checkout if you can't fulfil the promise. I would like to note that I do not blame the personal at this location for the hold up. I feel they did their best to help me. The problem was out of their control.

William M.
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Customer did not leave a comment.

Dan C.
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I absolutely loved the people at this location. They were fantastic and the location was easily accessible and clean. The people were very friendly and helpful. I would recommend this location for sure. However, I reserved a truck 14 Days in advance, for pick up at a different location for pick up at 12 pm. Approximately 1 hour before pick up time, I received a call from UHaul telling me I had to pick up at a different location. This new location was in a different town. There was no apology, or anything. No offer to cover the mileage difference and the customer service rep was quite rude. As a result of the location change, I was late to pick up. Extremely satisfied with the people and location where I ultimately picked up but dissatisfied with UHaul customer service.

JOE J.
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This location is geeat

Zachery M.
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The blankets and dolly that you had to pay for if you move them where in my way. i didnt ask for them and took up space i needed for my furniture. This really pisses me of. I had to make another trip because of it. What are you going to do to rectify this situation?

Paula N.
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Very clean and well-maintained equipment

Derek S.
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Customer did not leave a comment.

Paula N.
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Customer did not leave a comment.

dan S.
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They were eztremly helpful and went above and beyond to make my experience the best it could be.

Dan G.
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This facility is awesome, the people there could not have been more friendly or helpful. I was initially not happy having to go to Channahon to pick up the truck due to the added mileage but it was worth the extra 15 miles due to the staff there.

Paula N.
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Very smooth transaction.

Richard F.
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Customer did not leave a comment.

Tom T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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