Have better customer serviceEllen T.
Customer Reviews for Freedom Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James S.
El senor fue muy amable y profesionalEskiol V.
GOOD SERVICEMILDRED P.
Customer did not leave a comment.KIM K.
Customer did not leave a comment.Precious F.
I tried to dispute a charge and they reviewed the wrong phone conversation costing me 100 extra dollarsTrevor M.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.john M.
Software training would be helpful. Next time I would prefer to go to U-Haul Office. Rep provided the best customer service that she could. I appreciated the additional day and miles. Worked out perfectly for me. Thank you.rolana G.
Customer did not leave a comment.Sheree G.
Customer did not leave a comment.Austin P.
Karen or Carolyn can't remember her exact name but she did great!Bridgett H.
Customer did not leave a comment.Martyn F.
Excellent customer service! The young lady working there is knowledgeable and called me as promised. Drop off was easy.Lavoria P.
The store representative was so pleasant and helpfulShaleece B.
Excellent! Jessica was AMAZING!elizabeth H.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.LaShaundra W.
Quick serviceKathy N.
Nothing it was a pleasureBob M.
Move went very well thank youshelly M.
Overall service very poor ... reserved my UHAUL more than 2 weeks in advance and when I got to the place where I reserved it (1650 crestdale ln las vegas 89134 NV) they said it was not available ... had to drive to other location wasting 20 miles drive and 2 h drive. NOT ACCEPTABLE.franco R.
very courteous staff and hassle free experienceRobert S.
truck was dirty, windows not washed, ramp and bed of truck had sand and gravel, cab needed to be cleaned. reserved truck at location close to my home, when I called to to confirm next days pickup I was sent to location farther away with no prior notification.Walt B.
Customer did not leave a comment.daniel D.
Customer did not leave a comment.Tony A.
Don't change anything. MARY IS AWESOME!!!Eddie V.
Customer did not leave a comment.lonzo W.
Customer did not leave a comment.DORIS W.
every thing was GOODJOHNNY B.
Customer did not leave a comment.Kim R.
Customer did not leave a comment.john T.
Customer did not leave a comment.Sue S.
I have no comment. It was great.Doris W.
Customer did not leave a comment.Willie W.
No comment.Every one was very friendly.julia W.
The ad read, " if you rent a storage box, you can rent a truck for free", this didn't happen. Very deceiving.CRAIG T.
Renting was fast, friendly, and professional. A great experience over all.D'ANNE P.
It's goodRICHARD O.
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.DARTHIA E.
Customer did not leave a comment.CEZIAL G.
Thank youIRMA M.
Customer did not leave a comment.LORETTA L.
Terrible placeGeoffrey S.
there are none. this group is excellent in their work !thank you for being there!! JoyceJOYCE R.
Customer did not leave a comment.VERDIS W.
was very disappointed of the fact that we rented the truck and left it on site while we used car to take family home. When we got back utility dolly was missing and we were charged for it. We asked that video be reviewed to see who took but this was not done and we were charged. We are disabled and on a fixed in come , because we were charged out phone could not be transaferred. we need to have constant availability to rescue and 911 you took our money for our phone deposit so we not do not have a phone I pray we don't have to call 911 or have another emergency. We will not have any more money unit 3rd of next month! We feel ttaken advantage of Pamela BlakeBRETT M.
great job.WILLIE G.
Not sure why mileage is charged plus having to refuel the truck back up to the fuel when checked out. This is truly ridiculous. Charge one or the other but not both. This was my only grief about the experience. Otherwise it was a pleasant experience. Thanks out.LAWRENCE M.
Customer did not leave a comment.JASPER S.
Nothing.....this privately owned location is much friendlier and more professional then the actual Uhaul locations I have been too...kudos to them!!SANDRA H.
Very professional staff. Very professional.NADINE G.
Customer service was great!WHITNEY C.
the lady who checked us out and in was great she went above and beyond for me!Erin N.
nothing! the crew at this location are fabulous and very polite and knowledgable. thank u rhonda and sister!CASSANDRA J.
Customer did not leave a comment.JOEEF S.
Karen and Rhonda were the most helpful I have had in a very long time went above and beyond to help me. Thanks to them it was stress free :D thank you very much, Kristie Moorekristie M.
Customer did not leave a comment.KEVIN B.
Even though this locatin didn't give me the correct milage to get to where I needed to go, they were very curtious and professional.LEMOYNE H.
Everything was wonderful no need to improve things are greatANTONIO D.
Customer did not leave a comment.MELANIE BETH B.
Customer did not leave a comment.MISSION OF L.
Customer did not leave a comment.GLORIA G.
Customer did not leave a comment.cristina S.
Karen was the great! She was very helpful in all my needs. My first time to ever rent a uhaul, she made it very easy for me.CAMILLE B.
The Friendlist sales people I've ever delt withGLORIA G.
Customer did not leave a comment.TIM R.
Customer did not leave a comment.FELIPE T.
The lady's who run this store are the nicest people you would ever want to do business with. They made even moving easy, they were helpful, kind and I would go here over and over again and refer anyone I know who needs their services to go there.SHANNON P.
Nothing the experience was awesome.REGINA C.
nothing. everything was excellentJASON DELEON R.
Customer did not leave a comment.MISSION OF LOVE D.
Customer did not leave a comment.TENIYA D.
You have made renting moving trucks a very easy and well organized experience, having things done online is the way to go I received my reservation and receipt right on my blackberry, LOVE IT!! and the staff at the location I used was extremely helpful. Overall my experience was EXCELLENT!! (I do think the trucks should be made NON-SMOKING and the seats could use a little cleaning) Thanks for the feedback opportunity.LORRI ANN T.
i was truly over chrge for a truck that i went no were in out of a hundre dollar i got back 15$ DOLLARS AND I ONLY WENT THREE MILESCECILIA S.
Customer did not leave a comment.KASEY LEE S.
Customer did not leave a comment.MARLON N.
Customer did not leave a comment.BRYCE B.
Customer did not leave a comment.CURTIS LEE W.
I received excellent service the two ladies that assisted me were very friendly and helpful.ESMERALDA C.
The lady that waited on me was very nice, professional, I would recommend this to friends. I left thinking that her boss has an excellent employee!ALVIN W.
Customer did not leave a comment.