When we went to drop the truck off, we was very skeptical about leaving the key in the drop box. The lighting was very poor. Actually, it was eerily dark to where we were uncomfortable so we kept the key until the following day so that it would be daylight. We could hear loud music in the background that reminded us of a horror movie. It was so bad, we would rather pay an extra charge by turning the key in the following day instead of walking up to the building towards the lockbox. We definitely felt that our safety was compromised. Would we go back to this location? ABSOLUTELY NOT! ESPECIALLY AFTER HOURS.
Brittney L.
Customer Reviews for G S Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off trailer and completed transaction in a few min
Herman M.My fiance rented from this location and he couldn't stop talking about how great the customer service he received was. Customer service has really changed in the past few years and to see that there are still individuals in this industry that provide exceptional customer service it should be recognized. Thank you for all that you do!
Patrick C.Google maps has the location about 5 miles in the wrong place.
Susan S.Tie down points were broken inside the cargo trailer I could tie down my personal items
alexandro G.24 hour dropoff was great and phone calls always answered. Great experience.
STEVEN V.Pick up was quick and easy.
James B.Great helpful service!! Larry's a stand up nice guy!
Donte S.Larger, more visible sign and entrance.
OSVALDO S.Great customer experience!
Frank W.n/a
Orlando T.everything was great…
Kevin C.The guy who assisted me with checking in the vehicle was awesome! He was very professional and I would definitely go the extra mile to go to his location again. He was fast and polite. As soon as I walked up to the door he came outside to assist me. The experience with this location was phenomenal. If you have to pick between this location and the one down the street go to this one, it will definitely be worth it!!!
Gabriel C.Keep doing what you do.
Thomas B.Multiple overcharges without refunds and lack of communication within the store leading to poor customer service.
GERALD B.Funny guy, overall quick and easy experience.
Alberto C.They were very helpful, attentive and professional which is nice at after a long stressful move!
Nicholas W.Enclosed trailer had a 1/2†hole in the roof. Not reflected directly for this pick up site. U-Haul corporate is to blame. Price for rental was extremely high. More than 50% increase in just over a month.
Terry S.Not in a good location. Needed cleaning up. Mow, trim, etc.
Gil H.The gentleman alone who worked on July 25th 2021 at this location made our experience with UHaul easy and amazing. Thank you
EARL THOMAS M.Truck ran great. Booking dealer was great, friendly, and very helpful
Paul N.The experience was good. Larry was helpful abs knowledgeable of the equipment.
Sherwin W.Easy to manage but sketchy feeling to leave the truck at.
AMIE M.Thank you, will use again
Daniel J.Easy pickup and drop off. Convenient and fast
shawn K.Very friendly and professional
JOSE EMILIO F.Great customer service. The person went above and beyond. I would highly recommend this place.
Austin Y.Your customer service what's perfect
Jameshia T.I had a Delay and Larry was able to help and as well give great costumer service
LUIS R.Nice guy
ERIC L.Hard to get into, very muddy, not inviting, attendant so so not as professional.
Delilah O.You are doing it all
Sheila H.Great service! Easy in and easy out.
William M.Nothing. He was a nice man. Need more people like him at these places.
Alfredo M.Amazing service and got me in/out in minutes. Also fixed a billing issue.
Brady R.Amazing service and got me in/out in minutes.
BRADY R.Not a thing. Great overall job. It was an easy process
brandon A.nothing. Everything was perfect.
Portia G.Larry was a. Great help friendly and overall good experience recommend this place to other customers. Fernando
fernando O.Employee was very rude and made numerous unnecessary and racist remarks. Upon returning the rental, he was upset because it was returned with very little mile usage. He said he works off "commission" and only made $4. If I was not in need of the rental on that day I would have walked away. I would NEVER recommend this location to anyone nor will I EVER rent from this location again! This location gets a -1 for customer service.
michael T.The locations where I picked up my equipment was great but customer service with uhaul its self was terrible and I would never recommend using this company. Absolutely rude and I will never use again.
TRAVIS B.No improvements needed. Your representative was knowledgeable, very friendly, and a pleasure to talk to. He gave me some interesting information on the truck designs, helped me go through the final inspection, and recommended nice restaurant locations in Baytown to take my pregnant wife for lunch. Thank you for your excellent service. We look forward to renting from UHaul again. Have a wonderful day!
ROBERT B.Nothing Larry was great!
Kristen R.Larry was very helpful happy and made sure that my truck was the newest one he had . Highly recommend this u-haul place
christine L.This Uhaul guy is cool I enjoyed my welcome if I ever need a uhaul rental I will definitely come here no matter where I move to, this location deserves a million bucks !
OLGA C.Quick & easy experience. Would recommend.
Darrell H.Based on my experience with this location, there is nothing to change. I have been using equipment from this location for several months, and I have not one time been disappointed. The equipment is always ready as well as clean. I would recommend this location to all of my family and friends.
Leroy B.