Customer Reviews for G S Enterprises
(U-Haul Neighborhood Dealer)

780 reviews

6002 I10 E   Baytown, TX 77521

(832) 514-2353

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(832) 514-2353

6002 I10 E
Baytown, TX 77521

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

When we went to drop the truck off, we was very skeptical about leaving the key in the drop box. The lighting was very poor. Actually, it was eerily dark to where we were uncomfortable so we kept the key until the following day so that it would be daylight. We could hear loud music in the background that reminded us of a horror movie. It was so bad, we would rather pay an extra charge by turning the key in the following day instead of walking up to the building towards the lockbox. We definitely felt that our safety was compromised. Would we go back to this location? ABSOLUTELY NOT! ESPECIALLY AFTER HOURS.

Brittney L. 
Rating:
5.0

Dropped off trailer and completed transaction in a few min

Herman M. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

My fiance rented from this location and he couldn't stop talking about how great the customer service he received was. Customer service has really changed in the past few years and to see that there are still individuals in this industry that provide exceptional customer service it should be recognized. Thank you for all that you do!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

kathy G. 
Rating:
3.0

Google maps has the location about 5 miles in the wrong place.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
3.0

Tie down points were broken inside the cargo trailer I could tie down my personal items

alexandro G. 
Rating:
5.0

24 hour dropoff was great and phone calls always answered. Great experience.

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Pick up was quick and easy.

James B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Great helpful service!! Larry's a stand up nice guy!

Donte S. 
Rating:
5.0

Larger, more visible sign and entrance.

OSVALDO S. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Great customer experience!

Frank W. 
Rating:
4.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

n/a

Orlando T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

everything was great…

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

royston H. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

The guy who assisted me with checking in the vehicle was awesome! He was very professional and I would definitely go the extra mile to go to his location again. He was fast and polite. As soon as I walked up to the door he came outside to assist me. The experience with this location was phenomenal. If you have to pick between this location and the one down the street go to this one, it will definitely be worth it!!!

Gabriel C. 
Rating:
4.0

Keep doing what you do.

Thomas B. 
Rating:
2.0

Multiple overcharges without refunds and lack of communication within the store leading to poor customer service.

GERALD B. 
Rating:
3.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Funny guy, overall quick and easy experience.

Alberto C. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY A. 
Rating:
5.0

They were very helpful, attentive and professional which is nice at after a long stressful move!

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

LEONIDAS M. 
Rating:
4.0

Customer did not leave a comment.

Herman M. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Enclosed trailer had a 1/2” hole in the roof. Not reflected directly for this pick up site. U-Haul corporate is to blame. Price for rental was extremely high. More than 50% increase in just over a month.

Terry S. 
Rating:
3.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
3.0

Not in a good location. Needed cleaning up. Mow, trim, etc.

Gil H. 
Rating:
5.0

The gentleman alone who worked on July 25th 2021 at this location made our experience with UHaul easy and amazing. Thank you

EARL THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

RAMSEY W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Truck ran great. Booking dealer was great, friendly, and very helpful

Paul N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

ANZOLETTE M. 
Rating:
3.0

The experience was good. Larry was helpful abs knowledgeable of the equipment.

Sherwin W. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
3.0

Easy to manage but sketchy feeling to leave the truck at.

AMIE M. 
Rating:
4.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Thank you, will use again

Daniel J. 
Rating:
5.0

Easy pickup and drop off. Convenient and fast

shawn K. 
Rating:
5.0

Very friendly and professional

JOSE EMILIO F. 
Rating:
5.0

Customer did not leave a comment.

jesus M. 
Rating:
1.0

Customer did not leave a comment.

Tylan D. 
Rating:
5.0

Great customer service. The person went above and beyond. I would highly recommend this place.

Austin Y. 
Rating:
5.0

Your customer service what's perfect

Jameshia T. 
Rating:
5.0

I had a Delay and Larry was able to help and as well give great costumer service

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Nice guy

ERIC L. 
Rating:
3.0

Hard to get into, very muddy, not inviting, attendant so so not as professional.

Delilah O. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

You are doing it all

Sheila H. 
Rating:
5.0

Great service! Easy in and easy out.

William M. 
Rating:
5.0

Nothing. He was a nice man. Need more people like him at these places.

Alfredo M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Amazing service and got me in/out in minutes. Also fixed a billing issue.

Brady R. 
Rating:
5.0

Amazing service and got me in/out in minutes.

BRADY R. 
Rating:
5.0

Not a thing. Great overall job. It was an easy process

brandon A. 
Rating:
5.0

Customer did not leave a comment.

CARMALITA COHN S. 
Rating:
5.0

nothing. Everything was perfect.

Portia G. 
Rating:
5.0

Larry was a. Great help friendly and overall good experience recommend this place to other customers. Fernando

fernando O. 
Rating:
1.0

Employee was very rude and made numerous unnecessary and racist remarks. Upon returning the rental, he was upset because it was returned with very little mile usage. He said he works off "commission" and only made $4. If I was not in need of the rental on that day I would have walked away. I would NEVER recommend this location to anyone nor will I EVER rent from this location again! This location gets a -1 for customer service.

michael T. 
Rating:
5.0

Customer did not leave a comment.

JIMMY L. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

The locations where I picked up my equipment was great but customer service with uhaul its self was terrible and I would never recommend using this company. Absolutely rude and I will never use again.

TRAVIS B. 
Rating:
5.0

No improvements needed. Your representative was knowledgeable, very friendly, and a pleasure to talk to. He gave me some interesting information on the truck designs, helped me go through the final inspection, and recommended nice restaurant locations in Baytown to take my pregnant wife for lunch. Thank you for your excellent service. We look forward to renting from UHaul again. Have a wonderful day!

ROBERT B. 
Rating:
5.0

Nothing Larry was great!

Kristen R. 
Rating:
5.0

Larry was very helpful happy and made sure that my truck was the newest one he had . Highly recommend this u-haul place

christine L. 
Rating:
3.0

Customer did not leave a comment.

Dwayne F. 
Rating:
5.0

This Uhaul guy is cool I enjoyed my welcome if I ever need a uhaul rental I will definitely come here no matter where I move to, this location deserves a million bucks !

OLGA C. 
Rating:
5.0

Quick & easy experience. Would recommend.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
5.0

Customer did not leave a comment.

brett B. 
Rating:
5.0

Customer did not leave a comment.

brett B. 
Rating:
5.0

Customer did not leave a comment.

ferrell M. 
Rating:
5.0

Based on my experience with this location, there is nothing to change. I have been using equipment from this location for several months, and I have not one time been disappointed. The equipment is always ready as well as clean. I would recommend this location to all of my family and friends.

Leroy B. 
No reviews have been submitted for this location.

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