Customer Reviews for Gadsden Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gadsden Mini Storage

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Donna H. on

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Customer did not leave a comment.

John W. on

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No concerns

SUSAN L. on

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Opened late...was told couldn't get cash back...

Henry G. on

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none

JOSEPH C. on

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UHaul Mgr decided to leave early Saturday delaying my return trip home by 2 days, UHaul Customer service was less than competent in addressing this issue and they still have not called me back after filing my complain and insisting on speaking to a manager.

carol S. on

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Again very nice service and pleasant to deal with.

Nelson R. on

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Michael Ray S. on

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Everything was good.

Matthew L. on

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Angela T. on

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Carol J. on

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Staff was very accommodating. We had to drive over 40 miles into Florida to get a truck but they was not the staffs issue.

James A. on

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KATHRYN C. on

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Great

Meia J. on

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Celia M. on

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If I reserve a uhaul truck and trailer in Tallahassee, FL, I should not have to drive to a different town to pick up my reservations. Also, it is VERY inconvenient to pick up a truck at one location and a trailer at another location. The employee gave us the wrong information regarding the tow trailer, so we didn't end up using the tow trailer. Please educate your employees on the equipment so customers do not lose money.

gerardo N. on

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Pamela M. on

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Company was great and cooperative. Website was a tad not user friendly, i.e., we wanted to rent a car hauler to tow a small john deere tractor but could not reserve online for that purpose. Also, had to call several times before getting an answer.

Ron J. on

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First of all the pickup point was to be in Chattahoochee, Fla but they didn't have the truck (26' Truck) and had to find one in Quincy, Fla. The customer service person had communication issues and several items didn't convey over - thus the issue with the drop off place being West Columbia when I live in Orangeburg, SC (where I drop it off). The Truck was not cleaned and had blankets all over the truck - overall not a good experience on this request.

Tony A. on

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The employee were very helpful answer all my questions and the business were very clean and attractive.

Mary C. on

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The customer service was terrible and the truck itself was NASTY so NASTY I had to clean it out before I could even use it the cup holders n the driving area was unacceptable and just plain NASTY????????I will never use that location again..

Lisa W. on

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I was lied to about how much I would be charged. I was told I would get a discount due to the fact that I had to drive from Tallahassee to Quincy to pick up the truck, because the one I had picked from Tallahassee broke down down. I will never use uhaul again and I'll be sure to let my family and friends know how poorly I was treated by uhaul.

Jason D. on

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I turned in the truck more than 24 hours early and expected to not pay for Sunday, since the truck was returned at 4pm on Saturday, but was still charged.

Richard B. on

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LEIF L. on

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Very expensive rental. Unit was dirty inside.

jean M. on

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The gas meter was not working. I kept putting in gas and more gas. The truck ride was bumpy and just horrible. Take that truck off the road.

victor S. on

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One of the wheel tie down straps was worn short of full length. Had to make an unplanned shopplng trip to find a ratchet strap,to make the U-haul usable.

James G. on

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I don't think it was formally checked in when I brought back the tow dolly but it all got straightened out.

Aline P. on

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Randy O. on

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I was overcharged $180.00 and I still have not received a credit and its been almost 3 weeks. Severally disappointed.

Kristal M. on

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Have more one way opportunity in Tallahassee, quincy was too far and they close at 5 pm not 7pm

david C. on

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Was told the furniture pads that I paid for were in the trailer - they were NOT. The furniture dolly I rented turned out to be a hand truck. Again, not what I ordered. Would recommend but would check everything before I leave (and not send my husband up to do it) and not take guy's word that everything was in the trailer.

eva D. on

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Lavonda Z. on

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Need improvement with honesty

cherrelle C. on

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Theo E. on

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Theodore E. on

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gary M. on

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Don S. on

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Antonio S. on

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ty D. on

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Everything was great

robert H. on

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The franchisee defrauded me. I was sent to the quincy location after the trailer that was guaranteed to be at the Tallahassee location was unavailable. I told the franchisee at quincy that I had already paid for the trailer, and showed him my receipt. He asked to charge me again, I declined to provide him authorization. After I had left the location, he pulled up my contract and ran my credit card for the trailer again anyway. I never gave him my card, or signed anything. I plan on disputing the charge and contacting the police tomorrow morning.

Carlos R. on

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Customer did not leave a comment.

DAVID P. on

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This wasn't the location that I reserved from. I had to drive 20 miles out of my way that I was charged for from my original reservation and I did not get the truck that I reserved. This location was good and had nothing to do with that.

Trenton K. on

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Gary W. on

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Kimberly C. on

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The employees at this locations were very helpful, some how I messed my contract and they were able to rectify the situation in a timely fashion and with very little hassle

detrice T. on

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Dave T. on

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Great staff! Will use this location in the future

keysha W. on

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Ingrid R. on

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Joni H. on

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Dropped off my trailer, was told it would be turned in the next day and it wasn’t. Called customer service twice to let them know what was going on notes were made in my account. Almost three weeks later I was called by U-Haul and a nice lady named Shki helped me out.

Robert B. on

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Even though I turned the truck in at 2;30,(4/5) I still haven’t received my bill 11;15am (4/6)

Larry F. on

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I had a great experience!

on

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Megan H. on

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Stop lying

Benton M. on

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no problems here

Ross G. on

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No problems

Fountain H. on

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Press the EASY! button

Ross G. on

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Customer did not leave a comment.

Amanda M. on

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Trucks was dirty and staff did not want to help.

tanginita C. on

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DENISE C. on

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The people at this location are very rude & nasty. I made my reservation at a different location because I have dealt with him before, but traffic moved it to this jerk. I was charged 2 days but only had equipment for 4-5 hours. So now I have to wait for days to be refunded for the extra day I was charged. I am on disability and don't have money for people like this to just take.. I have called and filed a complaint on this location. They are thieves!!!

Shanekia B. on

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Better service!!!!

louis C. on

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Customer did not leave a comment.

Jason W. on

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We had an appointment for 5:30, arrived at 5:00 and the employee tells me im out of luck because his system is updating and i would have to come back tomorrow. He was able to get the reservation done over the phone but then gave me the wrong truck. To top it off there were roaches and trash in the cab of the truck. We have used Uhaul over 10 times and have never had this issue. Very glad to be moving away from this location so we dont have to use them again.

herman R. on

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There was trash still in the truck. Staff was not very knowledgeable about uhaul workings. I was never called about uhaul pickup when promised and no offer was made to bring rental to a closer location. If I had not asked for extra mileage to compensate for my trip, I would have been charged extra.

Michaelya M. on

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Uhaul as a company needs to be proactive about informing customers about rental pickups. There is no reason or justification about notifying a customer THE DAY BEFORE THE MOVE that they will have to drive an additional 52 miles round trip just to pick up a moving truck. It was very inconsiderate and the company made me feel like it was my fault that they didn't have trucks in my city after i requested this reservation 2 weeks prior. I WILL NEVER use this company again and I will strongly encourage friends and family not to as well!

Robert C. on

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Absolutely the highest standard of professional.

FOUNTAIN H. on

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It was fast and easy. Overall, a great experience.

jeffrey S. on

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Super fast and simple return!

Clara W. on

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We learned upon returning the truck in Faytona Beach that the reverse lights didn't work. Clearly, this was not checked before leaving Quincy as we were unaware. This could have had disastrous results.

Bettie F. on

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VERY NICE AND PROFESSIONAL

David R. on

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Customer did not leave a comment.

JACK M. on

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All was very good. Nothing comes to mind that requires any improvement. Thank you for high-quality representatives.

Benigno P. on

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Patricia P. on

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Got changed from Tallahassee to Quincy. Truck rental went from 17 ft to 20 ft to 26 ft !! 26 ft was inconvenient to load at small apartment. But, at least the price stayed the same. Thank you !!

Gary W. on

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The confusion getting the rental was less than satisfactory. Gadsden support was ok when the busy manager was free to show up.

LEIF L. on

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Great and professional staff!

Yolanda S. on

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The guy was rude rushing over charged at first. Not my first time using uhaul but first time using this location. Won't happen again

gerald M. on

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This guy stood at the door as if he didn't want me inside.He took my keys at the door and said he would check the truck later,because he was by himself at the location.one hour later he sent me an email receipt suggesting I owe Uhaul $6.38 .we aurgued and he sent pictures. He claimed the gas amount in the truck was not the amount required.he said I was off by 2 gallons.I was a little bit off.I didn't mean to be.He said Uhaul would send me a bill.let me be clear,I'm not giving you another dime.I wasn't even welcome into the dam building, I took offense to that, then you tell me I owe you money.GMcS

sharon C. on

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Customer did not leave a comment.

Vivian R. on

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Terrible customer service truck was dirty employee handling my reservation was very rude and had a poor attitude. Another employee attempted to be a little more helpful but the damage was already done never again!

Sherri K. on

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I forgot his name but he was awesome. I had to change days at the last minute and his was very accommodating.

Rita V. on

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Antonio S. on

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Simone B. on

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Lina S. on

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The operator at this location was nice but was not familiar with attaching the car tow to the truck so it took an extremely long time to get it attached. One of the tire harnesses kept coming loose during our drive and we finally figured out that it was attached incorrectly. This could have potentially been a catastrophe on the highway.

Mike M. on

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Multi-use business site but still pretty good U-Haul experience. They charged me $13.50 for fuel even though I returned the truck with EXACTLY the same amount of fuel I started with!!! I'm not happy about that.

Reagan L. on

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Retailer went above and beyond to fulfill our vehicle requests

Monika T. on

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Received a phone call from the facility the same day we picked up our 2 day rental. Trying to demand that we return the truck that evening because they were short on supply.