Check in was a nightmare due to having to adjust settings on my phone. If my daughter hadn't been with me I don't know what I would have done. Customer service was a 10 to 15 minutes wait. Alternate phone number wouldn't work due to my and my husband's phone number both being listed as renterBrenda L.
Customer Reviews for Gallery & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Manford C.
Make the truck doesnt have flat tires!Brady M.
Customer did not leave a comment.DIANE R.
Not open on drop off date.William M.
one mirror forze couldnt set and website working took an hr to checkj out with 24/7 love the concept if it was workingBernard C.
I did not get the dolly that I paid for.SIERRA S.
They were very understanding when we needed to keep the Uhaul longer!!!!KATHY B.
Customer did not leave a comment.Sheila L.
Truck was very clean . But I drove it about 199 miles . I had to fight it to drive it . It shock so bad . Gonna go to chiropractor tomorrow all 3 of us hurt from all the shakingnEIL M.
Customer did not leave a comment.DONALD G.
Originally I called the Uhaul in the middle of town/Hillsboro 111 Catherine street hillsboro ohio. 15 days in advance to be very specific. I had also requested a commercial dolly at this time as well. 4 days prior to pickup I filled out my pick up and online sisigsisign in papers andnoticed I was now driving to Greenfield (45 min out of my way from my move in home) Also not what inessentialtold by Lamar which is the manager at the hillsboro branch which was that I would pick my uhaul up in hillsboro. The kicker was I was sent to CVS from Greenfield to pick up a dilly that was supposed to be readily available with my uhaul pickup. I drive out of my way adding miles/gas/$ and they also do not have my dolly. I then speak to uhaul off route 50 they weren't specifically Josh Pierce and they also didnt have a dolly for rent and supposedly wasnt even really affiliated with with uhaul Which I understand. Now after trying to carry my washer it now is leaking AND will now cost me MORE money for a repair man due to the inconvenience and the lack of competency to manage a schedule to make sure me the customer has whatthey need to do the job 15 DAYS prior to pickup. Worst experience I have ever had with Uhaul.Jason G.
Customer did not leave a comment.MIKE S.
The uhaul app is not user friendly, it was extremely slow, & an extreme amount of errors were encountered. I was at the uhaul location & on the phone with a uhaul representative for an hour before all issues were resolved, where I could actually get possession of the truck that I rented. If an app is required, you should ensure it'sfunctional!!!!!ellen V.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Kim F.