The gentleman that running me the trailer was very helpful came out connected it up for me make sure it was safe connected all the lights everything worked fine I would highly recommend running from them again they didn't have a big Choice due to the fact it's a service station that also rent U-Haul but very nice very mellow mannered very helpful highly recommend renting from them again
mike G.
Customer Reviews for Gas Cap Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff and facility was great - I was forced to come pick my truck up here last minute and it was an hour drive.
Michael H.Vehicle was filthy and stunk !
James R.nice to have a nearly new van to rent
Lawrence C.No friendly service at all and the truck very slow moving, no power.
Sandra B.Ali contacted me by phone when I was late to pick up. I had gone to the other Eastwood location where I'd put in the order. Ali was especially professional, patient & kind helping me feel more comfortable driving such a big trailer. I appreciated him very much & was more confident (for my long drive with a heavy load) as a result
Mary N.The person I dealt with was extremely helpful with the process and continued to work with me to go through the online check in process He was AWESOME
Jason Y.They charged hidden fees of $35.00 for cleaning. This was not informed to me when renting. This is not proper business conduct. I am fighting 6he charge probably to no use. It took 45 min. To check out, I do NOT recommend anyone to ever do business with them. This is not a good outsource business for zU-Haul.
Lori H.Ali was very helpful and friendly. He drove an hour to make the truck available to me should I have needed it earlier than my pick up time.
paul C.Had a a scheduled pick up for 9am. Attendant was late to work and I waited over an hour to get my uhaul putting me behind schedule. Would definitely not use this location again or recommend it.
Michael C.Unprofessional location.
Samantha H.Not enough signage about where to go for rental pickup at this location.
Tani W.To place the order at this location I called the Crystal Lake UHaul location and had a wonderful experience! The employee at this location was not wearing a mask, I politely asked him to & he refused and told me to stand back if I felt uncomfortable ~ I felt that was rude and socially irresponsible while clocked in working. All the other customers were wearing masks and felt uncomfortable by his actions as well.
Thomas D.Truck was 2 hours late. Truck was in pretty rough shape and sounded like it was going to break.
Chase K.It was an ok experience. We were scheduled to pick up our truck at 8, employees did not arrive until 8:15. No masks worn by employees. Truck was not cleaned - crumbs and dirt everywhere. Very concerning with COVID 19 going on. Truck worked well and we were able to accomplish our goal of moving furniture.
SUSAN H.Very profesional, clean and friendly small business
Kassandra L.Owner was friendly, knowledgable, fast. Will use this location again
Gregory L.The facility opened late. More prompt service would be appreciated
Sunni B.Nothing at this time.
Michael R.Very professional
Lelah W.Please inform us about returning vehicle!!!! I was told where to park and where to put the keys but NO mention of answering return text before I leave! Is it because of the 20.00 fee you can charge!!! That was shady!!
Darlene K.Other than being charged a different amount than what my reservation/contract originally stated AND not being able to pick up the equipment from my requested location, my move went smoothly.
Zachary N.The staff are so nice!!
Adam A.pick up was a 40 mile round trip, NOT AS PROMISED ! Return Was a 40 mile round trip, when an other location was only 3 miles away ! THIS IS POOR LOUSY SERVICE !!!
Ziggy D.Great service and friendly helpful people....but! The new smartphone/computer registry takes way-too-long! The lady behind the desk was very helpful in guiding me through the process.
Rick B.Absolutely insane! Reserved truck two weeks in advance! Someone crashed it so they expected me to drive to marengo and pay the miles and pickup truck three hours later! Then give me a small ass truck and fifty bucks credit so I had to make two trips. Then I had to wait to get my fifty dollars when I was promised it same day as return! Terrible service will never use them again! What terrible disrespect for their customers!
Walter K.On Site Rep was a delight to work with. Thank you. JP
Jeff P.It was very dirty and I felt like I was in a scary movie trying to get the truck.
Destiny J.Windshield leaked, steering had way to much play and vehicle was dangerous to drive and the employee was very rude and not helpful.
Ryan J.No more email
francisco V.You tried to charge me for overage on miles. 1500 were guaranteed, and I did around 1300. Nice try, but no, I will not pay for something I didnt use.
Scott N.This was a gas station with a person that had no knowledge of how to hook up the trailer. This was the first time I had rented a Uhaul car trailer and this my knowledge was limited. The pickup location was a paper processing facility only. I made a special trip to a UHaul facility to have them check my set up and make corrections. The pickup location also had no supplys, suck as a ball or light connector to adapt my vehicle to your hitch and electrical.
richard R.The inside of the vehicle is filthy. Your hands stick to the steering wheel, trash under each seat, console to put drinks has food spills and crumbs. Smells.
LISA M K.The front end and the steering wheel shook when beaking and going over 50 mph. The motor slso made grinding noises.
DOMINICK V.The staff was friendly,and helpful.
Daniel G.Service was great! Very nice employees!
Michael Z.Couldn't get size I originally wanted went with diffrent size needed more time lady said we could keep extra hour or two thought when you rented uhaul trucks it was ok to keep 24 hours now I have to rent another truck and pay double I'm very angry
lisa L.Check in with U-Haul is always way to long.
TROY T.n/a no improvements needed.
DANIEL K.suggestion for corporate when buying vans. Buy them with remote controlled mirrors. It was very difficult to adjust the mirrors correctly. Eventually I had to just deal with it being slightly off of where I would have liked them.
Robert Z.May be a little faster service.
william F.Inside of Windows dirty and dash was dusty but overall clean truck
Lawrence M.The gentleman at the counter was very polite and helpful. If I could find something to bring up as a slight issue, it would be that the inside of the van wasn't swept out when I got it. It was not messy and I swept it out before I returned it. Overall, a positive experience and I would recommend.
Angelica W.whoever the man was that dispatched me the truck was the greatest ive ever dealt with. never had a better experience in my 50 plus rental experiences . he should retrain all of you!!
Steven W.Have more informed and more willing help. I had a bunch of questions since I was forced to switch my location to here. The lady at the counter didn't want to answer or didn't have answer to anything.
Corey Y.Horrible customer service the truck I got was dirty inside gas was at half tank not 3/4. I returned the equipment fully cleaned.
ROBERT K.Very friendly and was easy to drop off no hassle
NICHOLAS C.Maybe have the gas tank full before I got the truck instead of just above half full. That way we could also have bought gas where we rented instead of somewhere along the way. Other than that it was great!
Dennis D.Employees at the location didn't have answers to questions when I called
Tami J.Much, much better than Alden mart. Gas cap fuels are very good.
Martin O.The front desk/check-in/check-out were great. No complaints with the vehicle. Just thought that the front counter is a little to small/crowded for the individuals to do both gas purchases and U-Haul.
Chris R.The place is a dump. Very cold and only one staff member at a gas station so the wait was over an hour to just check in the vehicle. Person helping didnt know what to do for my complaint of the truck leaking and wetting all of its cargo so she gave me a number that nobody answers or returns calls from
Brandy S.When giving people a reservation make the reservation at the same place and time they choose! Uhaul reserved me a truck at the time and location in my hometown on Monday. Friday they called to tell me I had to pick a truck up 20 miles away from there and three hours later when I had to be at my destination. Gas Cap fuels had one available but I had to drive 35 minutes to get it. Unbelievable that such a large company (uhaul) can't keep its reservations!!
Margaret B.Fantastis service. Cargo van was clean, well kept,drived fabulously. Pick up Nd turn in were orgNized,fast, and painlesd
greg A.