Customer Reviews for Gas Plus Plus
(U-Haul Neighborhood Dealer)

355 reviews

1902 Oregon Pike   Lancaster, PA 17601

(717) 283-2560

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(717) 283-2560

1902 Oregon Pike
Lancaster, PA 17601

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck did not run well at all and I was very dirty. I'm very disappointed

Desire K. 
Rating:
5.0

Customer did not leave a comment.

Amit R. 
Rating:
4.0

Customer did not leave a comment.

Jeffery M. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon K. 
Rating:
3.0

Have someone there able to process check ins. I was not late dropping off my vehicle and someone should have been there Sunday, the day it was supposed to be dropped off to know that.

Kaitlin B. 
Rating:
5.0

Nothing. I had a great experience with my rental. Agent was extremely friendly. Clean truck and easy drop off.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Everything was great and went smoothly, thank you!

Gregory C. 
Rating:
1.0

I arrived at 7:50am for a 8am pick up. I was told we couldn't get started with the process because "It wasn't 8am yet." I had to stand there for 10 minutes until it was 8am on the dot. Then I was told that there was no credit card on file. I RESERVED IT ONLINE WITH MY CREDIT CARD. Then, I tried using a business card for the company I was moving items for and they wouldn't use it. This place is beyond terrible.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Shakil A. 
Rating:
5.0

Owner was very accommodating when I needed help. Great service!

Kristina W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Nothing. All went well.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Very nice attendant. Patient and helpful..I was stressed..So that was really needed..Many Thanks😊

COLETTE B. 
Rating:
5.0

The online check-in was not working when I try to use it, but the person at the location was more than happy to help me, which I appreciate it because it was time sensitive.

Daneen S. 
Rating:
1.0

Customer service was extremely poor. Very unhelpful and I would never go there again. Also the man said my receipt would be emailed to me from uhaul and it wasn't so I don't even know how much I was charged. Wouldn't reccomend to anyone.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

Joanaly L. 
Rating:
5.0

Customer did not leave a comment.

Joanaly L. 
Rating:
4.0

All went as planned. Easy to pick up and drop off cargo van.

Brent I. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
4.0

Better signage where to park the truck. I wasn't sure where

Nikita H. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
3.0

It was the only truck available.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Darvin C. 
Rating:
1.0

We got over charged. When we were asked about how many miles we would use we stated 30 to be on the safe side so it estimated $80.00. When we returned the uhaul and calculated the totaled spent miles we only Used 16 and charged $75.00 when we should have not been charged that much.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Osama G. 
Rating:
3.0

Customer did not leave a comment.

Devon S. 
Rating:
4.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

n/a

john T. 
Rating:
3.0

Customer did not leave a comment.

Alicia S. 
Rating:
3.0

Customer did not leave a comment.

Lee R. 
Rating:
4.0

Customer did not leave a comment.

DAVID Z. 
Rating:
1.0

The place was fine. Overall uhaul sucks ass and we will never ever use them again or recommend you. The day we were supposed to get the truck we were told we couldn't get it. We were moving the next morning. We kept hearing excuses as to why we can't get a truck. Insane. When you reserve a truck we should be able to get it!! If someone doesn't bring it back you should have extras for the ones who reserved it plain and single or figure something else out for people. We were beyond stressed already and you all made it 100 times worse. I will be calling as I think we should get our money back or half back with what we had to put up with. My husband had to drive two hours away for you to tell him there's no truck. Unbelievable!!!!

Robert H. 
Rating:
3.0

My appointment for pickup was 6pm on 7/31. When I arrived, the agent could not log in to Uhaul website. I was forced to wait until the next morning to get the vehicle.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

The info provided on the website is misleading in terms of the LCR Best Rate Guarantee. The rate that was calculated for me on the site was much lower than the rate I was told when I arrived for pick up. This is incredibly frustrating because I paid more than double what I was expecting to going in. This was way out of my price range, but I had no choice but to pay. Extremely disappointed by U-Haul and will not be renting with you again.

Grace B. 
Rating:
5.0

Great experience. Smooth and quick transaction. Will repeat...

Jose C. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE M. 
Rating:
5.0

Very helpful, patient, friendly!

carol G. 
Rating:
5.0

Overall great experience - no improvements necessary

mARCIA I. 
Rating:
3.0

The original pickup location did not have the truck as scheduled. I had to go to a different location to get the truck. This was after receiving calls and texts that the truck was ready for pickup at that location. Not happy about that miscommunication.

DAVID W. 
Rating:
5.0

Rates differed (more) from internet posted rate.

michael M. 
Rating:
4.0

The drop off process with smooth and fast.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

Scotte K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

So the whole gas tank thing is a vexation. It's like it's a game trying to match that inaccurate gauge. I have a solution: Deliver the truck with a full tank and expect it to be returned with a full tank. Simple.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Outline the guidelines better and reimburse for equipment not used.

Aicia A. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Na. Great experience

Angel R. 
Rating:
3.0

Everything with truck pickup, cleanliness, preparations, price & rate,... was without issues. Only issue was parking a vehicle during rental, and reservations thru web site felt a lot more cumbersome than needed to be.

Philippe C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

Was given information that resulted in taking truck to different location which resulted in having to pick rental at location I took it to and taken back to original location. Information from client was that I could drop at any location. Then threatened to charge for two days rental when used for four hrs. Just an exhausting and horrible experience.

Nydia D. 
Rating:
5.0

Customer did not leave a comment.

Rachael C. 
Rating:
5.0

Customer did not leave a comment.

Abdelaziz E. 
Rating:
5.0

Customer did not leave a comment.

Haitham A. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

no

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

Customer did not leave a comment.

Burry R. 
Rating:
5.0

Excellent service. The 3 workers could not of been better!! Very respectful and hard working.

Franklin C. 
Rating:
2.0

I reserved the truck on line and did everything requested. I go to pick up the truck and had to confirm information not requested prior not was I notified. It took an additional 30 minutes to check and call for verification. it's that why you have the reservation site for? Driver's license etc. How are you supposed to supply a passport or verify employment at the rental location when I was not informed I needed this. I supplied everything requested online. Also, your customer service couldn't help useless. Very disappointed how everything was handled especially since I had people that I was paying waiting for me

Eriberto R. 
Rating:
4.0

Customer did not leave a comment.

Erica K. 
Rating:
5.0

Don't change nothing you guys are the best.

Natividad R. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Amber G. 
Rating:
5.0

The owner/ dealership was very professional and friendly in providing us with our needs.

Daxel T. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Ines C. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Medhat E. 
Rating:
1.0

Customer did not leave a comment.

Disha P. 
Rating:
5.0

Deliver vehicles with the gas tank always fully filled.

Alfredo C. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
3.0

The location was fine. The uhaul experience was terrible. The person we talked to on the phone seemed short and irritable. She told us the wrong info on pricing. Checking out took 30 minutes because the system wasn't recognizing my ID card. I was never informed that I had to put gas in the truck. Please do better at communicating.

Joseph L. 
Rating:
5.0

the service was excellent and quick both checking in and checking out. I highly recommend Gas Plus. Very friendly and professional people

Robert B. 
Rating:
2.0

The uhaul representative is rude.

Mauricio P. 
Rating:
5.0

I was impressed at the speed with which we checked in and checked out. very friendly professional people and service. Great place!

Robert B. 
Rating:
5.0

the service was fast, courteous and professional both in the pick up and drop off.

Robert B. 
Rating:
3.0

Fix the marks bangs and clean out truck bed

Anthony B. 
Rating:
5.0

The online check-in experience was anything but easy. when I booked the Uhaul, I thought I was finished with everything, but I wasn't really approved and did not understand the need for a 2nd contact who was actually called! It held up the process by 20 minutes or so. What if that 2nd contact had not been available??? I will NOT use this method next time. It ws extremely easy to return the van, though

Melinda Z. 
Rating:
5.0

Customer did not leave a comment.

Roseann L. 
Rating:
5.0

Uhaul rep very helpful and friendly. Explained process and fees thoroughly.

Rebecca W. 
Rating:
1.0

The owner was very rude. I had changed my deliver time with a uhaul representative and he didn't like that. He argued with me in front of his customers. Upon bringing it back, I got the same result as when I picked up the vehicle. This location is going to ruin Uhauls reputation one customer at a time. They need to rip his contract before he does. I will rent from uhaul again, but no way will I pick up at this location. There is no reason to be treated the way I was, and did I mention, I own a business myself.. I would fire my workers if they treated my customers this way.

Beverly A. 
Rating:
4.0

The initial pick up for the truck took longer than anticipated, but the staff was good to work with and patient.

James M. 
Rating:
4.0

Customer did not leave a comment.

Francis L. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
No reviews have been submitted for this location.

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