Customer Reviews for Gem Supply Company Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gem Supply Company Inc

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Thomas S. on

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Timothy S. on

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the pickup location in Lakeland Florida was ideal to my location of what I had to load up. Help was very good and timely. If there was some sort of jalebi filling out a application the lady there at the desk was very helpful and courteous to me. I would recommend this place wholeheartedly to family and friends I have their in Lakeland. Thank you for a good experience.

Douglas M. on

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Daniel B. on

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Wallace F. on

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I had to go to 3 different locations to get the truck i needed. This is very unacceptable. I should be able to reserve online and go to one location to get the vehicle i requested. This is a joke.

Ron S. on

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Aleshia S. on

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It was a quick and smooth transaction. Very convenient

Alex G. on

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Just rude overall. The pickup experience was perfection at the 13th street location but we didn’t bring our paperwork at drop off so apparently that warranted rude and inconsiderate behavior from the staff. Wouldn’t ever recommend this location.

Donna N. on

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Courteous and professional

Caroline G. on

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justin S. on

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Elizebeth C. on

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sally R. on

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Sam D. on

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No need to do any improvement Every thing was perfect . The Staff there was so very helpful And very friendly !! I definitely Give them a 5 star rating.

Daniel L. on

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AUSTIN E. on

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Sujan T. on

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jennifer M. on

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Excelente.

JERRY H. on

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The rental charge was 29.95 + mileage+ taxes.

Clint A. on

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Joann M. on

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Shawna M. on

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Our preferred drop off location was changed to this one. The location was great, however, the business was closed at 2:00 pm. We were not able to speak to anyone and go over the truck, so we took photos and video in order to protect our interests.

Taylor H. on

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I had a lot of problems with you guys. Not just the location I picked it up at. I reserved my cargo trailer for a location in Bartow, Florida. Which it said online the had one. Then I got an email stating that I have to pick it up in Lakeland, Florida. So I called 1800uhaul, the person I was talking to was super rude and I asked her if there was any other location besides that one and she said either the Lakeland location or Fort Meade which they were both out of the way for me so I then asked her if there was a way they could send a trailer to a closer location she flat out said no you'll have to just deal with it and go to one of those locations there's nothing I can do. I understand there is a policy and everything but she didn't have to speak to me like that. Then when we went to the Lakeland location (it was the one on Edgewood Dr.) Their trailers lights weren't working and they said they put it in the system that no one can use it and have no idea why they sent us there knowing it can't be used then they sent us to the one on Combed Rd. The lady was super rude as well she acted like we were bothering her. She literally had no customer service skills treating us like we were scum. This will be the last time I rent from you guys. I have never been treated so badly. You gave me the run around to just get a small trailer. If you would like to talk to me about my experience please contact me because I am very unhappy. My name it Taylor Hawkins phone number is 8639448518

MATT B. on

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Randolph P. on

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Buy extra toner for printer.

allen R. on

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ALICIA MICHELLE J. on

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Peggy S. on

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BRAD W. on

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Excellent customer service and clean rental.

OMAR M. on

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TROY H. on

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ROBERT M. on

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Julianna C. on

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Nothing at this time

WILLIAM S. on

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Duwayne C. on

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Great service. Very helpful

BRANTLEY S. on

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JUAN R. on

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Geoffrey F. on

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I was up against a deadline. Arrived at location at :10 to 8, as they advertised opening at 8. Nobody was there. At 8:15 the owner pulls up and says "I saw you there, but I had to go to the bank." I explained that I was in a hurry, and he did nothing to expedite my check in. (i had completed most of it online) Will not use this location again. It's a shame too, because he had some products I would be interested in.

PATRICK M. on

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Wendy A. on

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ROBERT H. on

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i was very impressed ... they helped me pick what trailer would best work for me... came out and hooked it up and checked the lights everything all in maybe 10 mins. i will use this location in the future for any rental needs..

John R. on

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MICHAEL M. on

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there was absolutely nothing that could have been better. The receptionist was wonderful the store owner was wonderful. Exceptional customer service.

Wayne R. on

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Original drop-off (Briggs) was closed even though the sign read open until 6 pm. This was at 4 pm! Uhaul sent me to another location, a convenience store with one employee on duty. He told me to park the trailer on the grass, but there was no room. I got my paperwork back and dropped it at the third location. Also, it was raining. Not a good experience.

ORAL T. on

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This UHaul employee was very customer friendly and knowledgeable. He was very helpful in meeting our needs and questions/complaints. He was the only positive experience in renting equipment from UHaul

Ron C. on

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SANDRA A. on

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MIGUEL C. on

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the person charge $15.00 for gas when i turn it back in with the same amount of gas that was in the truck

TIM B. on

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Gem Supply was great. Very friendly and check out was fast. Would recommend Gem Supply to anybody.

Kirk D. on

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NEIL R. on

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MICHAEL D. on

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JOSHUA T. on

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JENNIFER H. on

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JENNIFER H. on

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Lisa L. on

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JEFFERY N. on

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