The car trailer was in horrible condition. I couldn't even tow the car I needed because one of the ramps would not pull out completely. Not the locations fault but uhaul for deeming it acceptable.Carlos H.
Customer Reviews for George's Scooters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jane S.
Nothing everything was perfect thank you again !! Doesn't get any better !!Craig J.
Customer did not leave a comment.Robert B.
Drop off was ridiculous. Could not get through with cell phone. No WiFi. Waited 45 minutes on phone to get someone from Uhaul. Gave up. Left trailer at drop off. Tried calling next day. Same result. Went back to drop off location to check on status. The guy there said he checked it in. Great guy, very helpful.MICHAEL F.
Customer did not leave a comment.JOSEPH A.
Awesome ServiceJoey B.
Customer did not leave a comment.Roger H.
Owner operator was very professional and helpful and will definitely only use his business for all my future trailer rentals.RANDY A.
Everything was ready and the staff was friendlyMichael W.
Nothing. This whole experience was great.Tanya U.
Customer did not leave a comment.Phillip C.
The service was excellent, will definitely recommend and continue to be a customer!!Tom R.
Customer did not leave a comment.RICHARD T.
Customer did not leave a comment.Brett M.
Plenty of space to park, nice locationFLORENIO R.
Customer did not leave a comment.Dan M.
Nothing needs improvement. Excellent serviceJeff R.
The Uhaul online site is cumbersome and does not make it apparent which field is not filled correctly.Michael P.
Customer did not leave a comment.David B.
Customer did not leave a comment.DONALD C.
It was with a great challenge getting my drop off location changes to where I was delivering the contents to a Uhal storage unit. It had me taking the trailer to Georgia instead of Fernandina Beach. I spoke with 3 people and a little less than two hours on the phone dealing with this. I was advised that I could drop it off anywhere but did not want to confirm this after an exhausting day of moving.Steven A.
Actually more helpful than a uhaul retail location. They actually need your business and understand customer service.James B.
Customer did not leave a comment.GLENN O.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.vivian W.
I will do a better job concerning the location of the gas gauge needle when I pick up a unit and verify it to the paperwork so I know exactly where it needs to be, I want to do my part of the obligation by bringing it the unit back with exact amount of gas according to the paperwork pointer, which is very arbitrary.Robert P.
Continue what your doing. Excellent operation, second time I have used them.ian C.
Customer did not leave a comment.Christine D.
Great service! Excellent equipment.Peter L.
Customer did not leave a comment.Ronda M.
Customer did not leave a comment.NATALIE B.
Customer did not leave a comment.Harry C.
Customer did not leave a comment.fredrick S.
Customer did not leave a comment.Keith J.
Excellent customer service. Very professional but friendly, knowledgeable and helpful. Well run operation.ian C.
only issue was contact person at desk spoke to us ref; features of truck, he advised truck was newer/low mileage, it was, but we were advised truck had cruise control, it did not, but truck ran well was easy to drive, mileage averaged around 10mpg for 1400 milesGeorge L.
Customer did not leave a comment.DAVE S.
U-Haul knew and allowed me to rent a trailer that had a tail light was out of service from there website. I expected to have a 6x12 trailer but I had to go with a smaller one when the rental facility told me the lights were inoperative on one side of the 6x12 trailer and that was the only one they had. I am not happy. I had to make an extra trip because of this. That's not a safe practice, to rent from your U-Haul website, equipment that has a problem. No brake light could cause an accident.Charles T.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Ed H.
It's always a pleasure to check in/out at George's scooter with Dylan. He's always friendly and helpful.Lori J.
Super polite worker amazing customer service no hassles the way a customer should be treatedJACOB S.
Customer did not leave a comment.FRANK M.
Customer did not leave a comment.Fawn W.
Customer did not leave a comment.Stephanie B.
The man that helped us was very helpfulJennifer C.
Customer did not leave a comment.Jud H.
Matt @ turnbull's location went above and beyond whit the excellent service he provided. Because no one was at George scooter when I picked up auto tow I stopped by turnbull location.chantel P.
Customer did not leave a comment.David E.
Customer did not leave a comment.LAURIE H.
Customer did not leave a comment.RANDY M.
Dillon was awesome and very helpful. Thank you Dillon for a job well done.ken R.
Customer did not leave a comment.Stephen H.
Very big complaint Not against George's but against the Cell Location in Edgewater Fl. I called on Monday 8-19-2019 and verified they had a 5x9 trailer. They said to reserve it on line which I did for a 3:30PM pick up on Friday the 23rd. I then called back at 11am to verify they had the on line reservation. They did confirm the on line reservation information. I showed up at the location on Friday at 3:30pm exactly but the store was closed, got a voice mail Leaving my information but have yet to receive a reply. There was not a 5x9 trailer in the parking lot even if they were open. I called the u-haul phone explained the situation and they gave my reservation to George's. I am beyond pissed at how the Edgewater u-haul handled this which was they did nothing at all. I want a supervisor to call me/email and tell me what u-haul is going to do about this dealer and make up for for my aggrivation, wasted time, and wasted gas trying to get a trailer at the last minute. Garry Gough 183 Godfrey Rd 32141 386 410 2551 GGarry@bellsouth.netgarry G.
Customer did not leave a comment.Greg S.
Im am waiting since Monday for my receiptDonna M.
Customer did not leave a comment.John M.
George's scooter was great. My only complaint with insults would be the price of gas. I went 20 miles exactly and put 2 gallons of gas in before I returned it. The guy said I was being charged like $9 for fuel. I assumed the truck got at least 10 miles per gallon which is why I only put 2 gallons back in. Otherwise I got what I needed and was able to move the bedroom set I purchased using the truck. Would definitely use George's again.JAMES S.
Truck was filthy, not noticed until after pick up. Truck ran POORLY especially for a new truck. The truck was turned in after one day,,,,we were never given. complete bill,,,,,the entire rental process began at a different location so I am unclear WTH. Overall, poor job. I did not turn the truck in, rather my son did, so I cannot comment on the drop off location.Stevens K.
Customer did not leave a comment.Aimee G.
It was closed on Sunday when I arrived. No one to help.mike W.
Customer did not leave a comment.Alexis T.
Until I arrived to drop off the truck I thought the location was supposed to be open. Since it was closed it is difficult to rate the facility or staff.James B.
Customer did not leave a comment.Leonard W.
This location is perfect. The customer service is excellent. The whole process was so easy.Natalie H.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.joe Y.
fast service, good people to rent from!!scott P.
The truck starting in low gear for towing is wrong. Someone who has is clueless to such things or has never really driven a stick shift may never notice.Michael F.
Customer did not leave a comment.JACOB S.
Have someone that doesn't lie and charge u for multiple days when I only used it for a few hours. Still waiting for it to be resolvedpaul T.
Customer did not leave a comment.joyce B.
Windshield was dirty- love bugs. Trailer was too short for my truck. Had to switch to my Kia. Problem!Russell W.
Even though I figured a gas milage of +- 10 mpg and added gas accordingly before returning the truck, I was charged over $11 for gas when I dropped it off. I will not use this location or Uhaul again.Shawn K.
There was a floor patch that would sink at times with a lot of weight. This would cause some of the loads to become unstable. The patch needs to be a thicker plate laid over the old patch. Running over a 1/4" ridged edge is better than having a wheel dolly sink into the floor. If not repaired properly, I will make certain I don't ever get the same truck again.Harry B.
Customer did not leave a comment.Pat R.
easy in and out great staffJason S.
Return service was quick and efficient.William W.
The first pickup location i reserved my trailer at hook up the trailer to my truck with a bad wheel bearing which I found and not the dealer,after 2 days earlier I specifically ask for a trailer that was road worthy because I was going to be traveling into the Tn mountains. I would not recommend that dealer.ron K.
Very nice drop off guy, I didn't even have to go inside, he was out to un-hook us in no time and made great recommendations for a lunch restaurant!GARY L.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.jeff R.
Great U haul rental place FriendlyMike K.
The young an that assisted me on rental and return was very nice and helpful. The older gentleman that was there on both occasions seemed to have a chip on his shoulder and did not represent U-Haul very well (in my opinion).Kurt K.
Customer did not leave a comment.Lynne D.
Customer did not leave a comment.Michele N.
Drop location on contract was different from when I reserved the truck. Did not notice until was returning the truck. Had to call and have it changed.STEVEN M.
Excellent experience with the vendor... professional, friendly and spot on.david E.
Very comfortable truck, and great customer service! Thank you George's Scooters.patricia L.
Customer did not leave a comment.Deirdre F.
Customer did not leave a comment.Frederick K.
Easy efficient rental experience Will definitely rent from you in the future Thank you StaceyStacey H.
Customer did not leave a comment.roger G.
Customer did not leave a comment.John R.
Customer did not leave a comment.James E.
Customer did not leave a comment.Iradis R.