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JOCELYN K
Customer Reviews for Gianelli's New & Used Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 3 ladies that worked there were great but they couldn't find they keys at first, almost making us late for an appointment. Definitely seemed disorganized but I do appreciate the ladies I worked with.
Pascale TShe was very friendly and considerate!
Keshav MThe lady that helped us was awesome and very helpful!
Suzie MNo uhaul signage. Very confusing. Give the small local shop more than your crappy phone app. All the people were very helpful but the uhaul process is fucked up
Tim MConvenient location. Truck in a great shape. Clean. Will pick it up here again.
Konstantin LThe two ladies working inside were extremely helpful and nice. The van slightly smelled like cigarettes but other than that everything was great
Alison CGreat service!
traci bMobile return and your website need improvement
Samuel HThe counter person was very helpful and very cooperative.
Kevin NVery friendly and helpful
tom cThis location was extremely hard to find because the address on file is not the same address listed on their door. I drove around several times and even had to go into Harbor Freight to ask. I finally found a small unidentified door that had the address to the left if the store and eventually found the uhaul lock box that was not even near the door, it was on a fence in between the two buildings
Stacy MThey do NOT do after-hours (mobile?) pick-up so it was a VERY frustrating experience because I signed up to pickup the truck after hours and couldn't do it. (It wasn't their fault, the UHaul website made it look like that was a viable option.) Tried to call UHaul but after waiting on hold for a long time my ride had to go so that didn't work out. UHaul called me the next morning and scheduled for a different location saying that the original truck I had reserved was no longer available. But, how could that be? No one could have rented it since the location was closed all night and it wasn't 9am (their opening time) yet. VERY FRUSTRATING experience with UHaul.
Bruce EEverything was very good and drop off was convenient and easy to get too: walked in was taken good care of emailed receipt and all in 5 mins.
Jacqueline HNothing to improve. Personnel were very welcoming and extremely helpful.
ERIC HNeed to reevaluate how drop off locations are chosen with relation to customer convenience. My actual drop off location was 32 miles away.
ANTHONY HEverything went well
JEFFREY FThey were super weird. Took pics of my ID on personal phone and said it was protocol.
Christina Tthere was no where to drop off the key, so my wife will have to go in tomorrow to drop it off.
Larry TNothing !
CHANTAL BEasy to find and she was super helpful.
Corey NThe manager was very professional and patient with understanding! Great personal service I highly recommend! Thank you much!
veronica pShe was very helpful and up neat provided a lot of information
Christina MUhaul I think over priced us. This was an in town move. Also I would have liked to have kept it longer but I was told it would cost double the amount. It’s nice to have a company work with your needs and not drain your account but understand what the need is and try to be of help...
Joshua SGreat place to rent a moving truck. Location was convenient, staff was helpful and supportive.
Steven DFriendly, courteous and professional.
Christy MThe windshield wipers didn’t work or the windshield fluid..
CHRISTINA PThe staff are extremely friendly and helpful. Made the whole process go very smoothly.
Katie GService was excellent, truck was clean and i will Definitely tecommend this location to others
martha fListen to what your customers are saying , and don’t try to scam us or screw us over .
Johnpaul AThe truck was a death trap!!!! Filthy but not the pick persons or place fault. I was told I wasn’t being charged but I was.
Julia BCustomer service was excellent, I will recommend friends of family
NESTOR USomeone cut the gas line so when I went to refuel, the fuel went straight on to the ground so it wasn't the fault of the location - the lady that helped me, named Gloria, was great. She had no way of knowing the line was cut. Neither did I until I tried to refuel. It's the fault of the people that cut the line to siphon gas.
Michael B