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MELISSA M
Customer Reviews for Glacier West East Wenatchee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were nice and friendly. We brought the trailer back 10 mins late and there were no extra fees. That doesnt happen very often in businesses these days. That is excellent customer service in my opinion. Thank you!
Nancy SGreat staff willing to help and answer any and all customer questions. Definitely willing to recommend this U-Haul site to all my friends.
George JThe equipment was well maintained, but the previous renter didn't sweep out the utility trailer bed after a yardwaste dump, so we needed to perform the task prior to loading our home appliance. It was an easy clean up that was overlooked, but you asked the question.
FRANCISCO BThe guy working the front desk was awesome. Appreciate it
joshua rNo one was there; we used the app and hoped for the best. Seems to have turned out okay.
Kristi CGreat customer service. Loved the after hours return system as I had to get to work early
John SDavid was amazing… so helpful and nice. Great customer service!
DONNA YGreat experience. The trailer towed like nothing was there. Surge brakes made it very easy.
KEN RThe mobile pick-up, this time, was a total screw-up. Your sytem changed my rental to a 10' truck because the cargo van I had reserved wasn't returned by the prior person. In doing that, my pick-up time was changed to 10 am and I had reserved the van for 8am. So on my app it didn't even acknowledge I had a reservation! I called customer service and she straighten out those issues. I hung up and proceeded to check-in with the app up until the app requested my email. I tried entering it three times and it said that that email was ALREADY IN USE! So I had to call customer service a second time. Apparently you have a software issues with the app and the agent gave me the fix. Correct your software! It shouldn't take me 45 min to pick up a rental.
KALLEEN ZEveryone was very nice and helpful
Tom RUpdate trucks
GLENDA LI had a good experience for the most part , but I only used the vehicle for 10 miles and per the vehicle mileage rate they get 10 miles per gallon. I put 1 gallon of gas in the tank and was up charged for 3 additional gallons. A little upset.
bg sCustomer service on both ends was outstanding. The low rating was about equipment. We have towed many different cargo trailers, and this one clearly had issues with the tires/wheels, such as out of balance, etc. Fully loaded with correct weight distribution, this trailer shuddered horribly. When empty it was so bad we were lucky to get it home. We called the Uhaul dealership in E Wenatchee Wa and were told this is normal. They were wrong. It is NOT normal to the extent this was occurring. We should have exchanged it. Hope you'll have the dealer on 6th St in Bremerton, Wa where it was dropped off correct the problem before some other person turns around and sues for it doing damage to their vehicle. We did let them know about it, but hard to know how seriously they take input from customers
Rodney CPick up and drop off went good and drop off was exceptional the young lady that helped me was very knowledgeable and efficient. Thank you to her
RONALD TFriendly? Prompt service but the website could use some upgrading.
Rodney FAlways been the place for U-Haul! Best service in town. That I’ve experienced with Emma directly. Setting this U-Haul up and explaining out it all works after hours pickup.
MICHAEL ABest Uhaul location in Central Washington! The gang at Glacier West is great!
Pete RGreat customer service and friendly staff. Nothing to improve.
Rashad AVery friendly! Great service!
Kristin MEquipment was excellent, staff was accommodating and very flexible.
LOUIS SEveryone was friendly and helpful answering all my questions location was clean and welcoming with easy equipment access
CRYSTAL BThe box truck had less than 7000 miles on it. other than the drivers side in the cab, the vehicle was clean.
ROBERT LVery friendly and helpful
STEVEN RGreat customer service. Staff was extremely pleasant.
Nathan SThis was literally my worst experience with Uhaul EVER! Took me 35 minutes to get the app to verify that I was there for my pickup, all of the trucks were covered in snow and I had to wander the entire lot trying my vehicle.. Calling customer service was of little help. If there were other options, I would definitely find somewhere else to rent a moving truck from.
Elita FI picked up a 5x8 cargo trailer in Mount Vernon on Friday 2/27 and returned the trailer Saturday 2/28, the next day at Glacier West, shortly after they opened. I asked the gentleman behind the counter to come look inside the trailer and assess a tie down that had broken inside the trailer. It was an older trailer, and a wood rail piece glued to the wall with slots in it to tie onto had popped off the wall, like other pieces noticeably had, I think due to the glue getting old and brittle. He said it was no problem since other pieces were doing the same thing. A week later I notice a charge of over $30 on my credit card with no warning or info. I called Glacier West and they claimed I returned the trailer on Sunday 3/1 at 5pm, which is when it was due to be returned by anyway according to the rental agreement, however I dropped it off in the morning the day previous. They said they would look into it and call me back. Within a few minutes of getting off the phone I receive an invoice via email with the charges and the "claimed date and time of return". Shady practices to try and retroactively charge customers for late fees and insurance when the product was delivered over 24 hours early. If this is poor book keeping, then that speaks for itself. But the time they claimed I returned the trailer was the actual due date and time on my original rental agreement. So, not late even by their inaccurate book keeping.
Christopher MI'm a repeat customer. The young lady provided tips on twisting each.chain to make them shorter so they would not drag on the ground. I was checked In and on my way asap! Excellent customer service.
Robin SMet all my previous U-Haul expectations and standards.
Jerry BI was lucky I had someone with me to remove the trailer. That is not a one person job.
HEATHER SThe only issue was the lockbox lock had 4 digits on it and the code given only had three digits. I eventually figured out to set the final digit to an empty value to get the lock to open but that could have been made more explicit.
Rick NThe tie down wench on the passenger side was worn out and thought I was going to have to cut the tie down to get my car off the trailer
JAMES FEverything was great! Online was easy to navigate when reserving and David made the pickup easy and painless. Drop off was all easy and painless.
Carlos RI have not received the final invoice and it was 2 days ago we rented the vehicle! We were charged for an estimated 20 miles yet we only travelled 14.9 miles but have yet to receive any refund!
GARY LI would suggest having a couple extra dollies and hand trucks around for those who need them.
JEREMY VWell stocked with equipment and nice staff. Easy to do business with.
Ray FOne of best places I have rented from.
Don ZService was great, no problems with equipment
RICARDO OI've rented the car hauler many times in the past. This time I rented the car hauler again. Great customer service. Very easy checking in and out. The car hauler worked "As Expected". I'll be back.
Robin SAwesome people great customer service
Fredrick VInform customers upfront of the $2.05 WA state fees for environment and vehicle license recovery. Other than that, all costs were well stated in advance, and customer service was good!
Nancy MFast and efficient
GERALD ADavid was exellent to work with: friendly, efficient, and helpful. I will rent again with this great rapoire. Donna
Donna PReally wish the app worked better for self pick up!
Miranda OMissing grab handle on trailer hitch to lift onto the ball. Springs/suspension siezed causing trailer to bounce behind tow vehicle.
GABRIEL MTruck exterior was filthy and the interior mat was not cleaned before my rental. Cargo bay needed to be swept out.
Eric FAbsolutely fantastic customer service all around. David was an all-star! We highly recommend this location!
Cliff CGreat service, the front counter made sure to verify all connections to ensure a safe trip!
SKYLER SThe man working in the office was somewhat belligerent toward me when I was not able to jack the trailer high enough to put on my trailer hitch. I went back inside and purchased a lower goose neck hitch but was still about 3/4" too high. went back inside and asked for help his answer was "if you can't get it on the hitch, we can't rent it to you". I explained that the jack was partially under the surface of the gravel parking lot (probably from the previous customer and the lot was not level making my Suburban too high in the back. He came out to help but refused to speak to me. I thanked him for helping but there was no response. Very rude. The woman in the office with him was very nice and helpful.
Thomas R