Customer did not leave a comment.AKHIL D.
Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICK B.
The rental process was very easy and the rates are very reasonable. that said the van I rented smelled horrible. I could barely stand to be inside. It was also filthy and had not been clean. I didn't want to touch anything and couldn't use the cupholders.Jessica R.
Customer did not leave a comment.Jerel S.
Excellent customer service was much appreciated!diane W.
Great friendly serviceLeslie L.
Customer did not leave a comment.Yasir A.
Customer did not leave a comment.AARON W.
Was supposed to pick up at Gary Burns location, U-Haul called on Thursday and said to go to this location. They only had this one truck which had terrible brakes and the transmission shifted very rough. Just handed me the keys and didn't go over anything. Acted uncaring. Will not go here again. Will pick up at Allen location on Hwy 121.phil G.
Great in and out service !!RICK B.
Love the customer service...Sean F.
Customer did not leave a comment.MARCO D.
Rental was smooth and effortless!Linda W.
easy in and outRICK B.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.LUIS R.
Very HelpfulJAMES S.
GREAT LOCATION !!EASY DROP OFFMICHELLE ROBIN B.
Customer did not leave a comment.GRADY B.
Customer did not leave a comment.Kristin G.
Customer did not leave a comment.BRYAN F.
My pickup did not have the items requested with the vehicle. I ordered and paid for rental furniture blankets, and they were not present in the vehicle when I picked up. Because the location was closed when I picked up, and I was in route to the moving work needed, we went without those. Very disappointing.Paul M.
Customer did not leave a comment.Balamohan M.
The People were Courteous and professional!Rolando B.
easy to pick up and goRICK B.
Just the truck is very dirtyMARCO D.
Customer did not leave a comment.Jodie A.
Customer did not leave a comment.Dien K.
Customer did not leave a comment.JOHN S.
Excellent customer serviceCarmelo C.
Horrible customer service!! RUDE! Rude! Rude! Ugly nasty woman They gave my truck away. Got stuck with a ten foot truck! When I had conformation of a 15 ft I had reserved & locked in! I Had to make multiple trips. She did not offer me any solution other than. â€œYou can leave and get another truck somewhere elseâ€ Worst u-Haul experience I've ever had!!! And I've moved LIVED IN OVER 27 cities in the states. UNBELIEVABLE! this location should not be allowed To be used as a dealer.Elizabeth L.
Customer did not leave a comment.JORDAN J.
Customer did not leave a comment.VIRAJ A.
Friendly! Helpful!Scott T.
Customer did not leave a comment.Ethel J.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Amy D.
They always take car of me.Victor H.
Fast and friendly staff.Hopelin H.
some had smoked in truck and it was not clean when i rented it. Though it was a short journey (hardly 5 miles), i'd to suffer the smell throughout. The person who gave the key was not customer friendly, as I was begging for a car. Even though I'd booked it online and given the card details with a few options deselected, nothing was reflecting when I went to front desk. They took my credit card and started the transactions and options they wished for.Sinoy X.
Customer did not leave a comment.HORTENSIA B.
Nothing. The location made everything go extremely smoothTravis B.
The owner is a super nice guy, got me in and out quickly for both check our and check in, will definitely be returning if I ever need a rental again!William M.
Customer did not leave a comment.Matthew D.
The Price is All Wrong!!! The service was poor - the van was parked in another lot - Not even close to the parking lot of the store. The agent gave me the key with no instructions. It took much much longer than it should because I had to come back in after inspecting the other vehicle and trying to get in it and then the key didn't fit, It was the only vehicle in the lot. In the heat, I had to return and ask if she gave me the right key. She acted like I was the stupid one and said, I'll open it for you, when we went outside she noticed that it was not the vehicle and we walk behind the build to another store that had the van there, I was NOT told that I had to fill it up I thought my charge included the gas, When I finally got back. I went about 12 miles, I was told that it should have been filled up and i would be charged extra- or I could go back out and fill it, I was so late (due to her) that I just said you never told me I was to fill it, I thought I was paying for a full tank.I asked the fee and she said 4.75 extra. I got my bill and it was 60.00 (some dollars. Never again. I was to complain about the charge, They said I could go and they would finish it up, I had no Idea it would get that hight, False Advertising to say 19,99. I was a some sort of refund for this terrible service!Kathleen N.
Great and friendly servicekaren W.
Customer did not leave a comment.HARRISON I.
Staff was very helpful and pleasant.Alfred J.
I appreciate the flexibility this location provided. The representative from going postal was very kind.Collin S.
Customer did not leave a comment.PAUL I.
Please try to clean the van as it smell bad. I was thinking next time I will rent something else.Nadeem M.
Fast and easy pickup and dropoff in the store, I had several questions and they answered everything. The truck was clean and made our move much easier. Definitely recommend renting from this store location.Lana L.
Customer did not leave a comment.Dave D.
Customer did not leave a comment.DARRYL H.
Goin' Postal location employees went out of their way to make my UHaul experience perfect! I found Myself in a very ludicrous position unexpectedly needing UHaul and ill prepared for the situation. They worked with me to make sure everything went perfectly and I am So very appreciative! Good job, ladies!Sally T.
Customer did not leave a comment.LEE H.
They made it easy.DENNIS S.
Customer did not leave a comment.Danilo B.
Start the time as of when the trunk is picked upShealon L.
Make sure the pictures are identical to the truck itself, it seemed like there was pictures of a different truck previously to the ones I uploaded, also the key to the truck was in the wrong box.Kristin B.
Customer did not leave a comment.Jeff S.
Very helpfulHarmeet L.
they are always friendly, patient and helpful and their vans cleanChris S.
Customer did not leave a comment.Rosamarie L.
call center and website! couldn't choose drop off locations easily. you shoq a better rate for round trip but the website wouldn't confirm that alternative. work on the options on the website if you're not going to add call center! the people running the locations were fine. Corporate is being cheap and not fixing their issues!JOHN K.
Customer did not leave a comment.TONI N.
The girl behind the counter helping us was awesome!!!patrick S.
Customer did not leave a comment.VICTORIA W.
Customer did not leave a comment.Juan D.
Associate was friendly and helpfulTANESHA T.
The mobile app did not work at this location for pick up or drop off....luckily I picked up during business hours and was able to work with people inside - but they were quite short and almost seemed as if I was interrupting their day by asking for help - i took lots of pictures when I dropped off to verify things and all worked out well with the return but your site made a big deal of using the mobile technology so to not have it work was frustratingTom E.
Very clean inside. Fast and easy.Cora B.
Customer did not leave a comment.CHARLES M.
- Service Person was very amicable and nice. - Equipment was clean. - I recommend this location to my friends.Raghavendra K.
Customer did not leave a comment.RAJESH KUMAR K.
Customer did not leave a comment.Alton R.
Customer did not leave a comment.Mario F.
Customer did not leave a comment.ALFREDO C.
Customer did not leave a comment.Parthayarathy M.
Customer did not leave a comment.Peter W.
Customer did not leave a comment.CHARLES F.
Customer did not leave a comment.Travaine S.
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Maegan L.
Customer did not leave a comment.Leroy L.
Had what I needed on short notice, thank you very much!DOUGLAS J.
Customer did not leave a comment.Sarah R.
I walked in to the counter. Several vehicles in the lot. Attendant said they were all reserved. I walked outside, went on the app and reserved one. Attendant didn't even apologize for being lazy or incompetent or both. My son saw this and asked what kind of people do that.PAUL R.
There was trash let in the van from the previous renter. Not that big of a deal but... That being said, the customer service was outstandingJeff M.
Customer did not leave a comment.COREY C.
Customer did not leave a comment.Jameshia W.
Customer did not leave a comment.ADEOLU A.
Customer did not leave a comment.Aaron S.
Seamless rental. This location is the best. Owners are amazing and I try to alway use them. Will continue renting from this location.DOREEN R.
It was quick and easy!Graciette R.
Customer did not leave a comment.Rob M.