Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)

609 reviews

9201 Warren Pkwy #200   Frisco, TX 75035

(469) 362-0150

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 362-0150

9201 Warren Pkwy #200
Frisco, TX 75035

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just the truck is very dirty

MARCO D. 
Rating:
5.0

Customer did not leave a comment.

Jodie A. 
Rating:
5.0

Customer did not leave a comment.

Dien K. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Excellent customer service

Carmelo C. 
Rating:
1.0

Horrible customer service!! RUDE! Rude! Rude! Ugly nasty woman They gave my truck away. Got stuck with a ten foot truck! When I had conformation of a 15 ft I had reserved & locked in! I Had to make multiple trips. She did not offer me any solution other than. “You can leave and get another truck somewhere else” Worst u-Haul experience I've ever had!!! And I've moved LIVED IN OVER 27 cities in the states. UNBELIEVABLE! this location should not be allowed To be used as a dealer.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

JORDAN J. 
Rating:
5.0

Customer did not leave a comment.

VIRAJ A. 
Rating:
5.0

Friendly! Helpful!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Ethel J. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

They always take car of me.

Victor H. 
Rating:
4.0

Fast and friendly staff.

Hopelin H. 
Rating:
2.0

some had smoked in truck and it was not clean when i rented it. Though it was a short journey (hardly 5 miles), i'd to suffer the smell throughout. The person who gave the key was not customer friendly, as I was begging for a car. Even though I'd booked it online and given the card details with a few options deselected, nothing was reflecting when I went to front desk. They took my credit card and started the transactions and options they wished for.

Sinoy X. 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA B. 
Rating:
5.0

Nothing. The location made everything go extremely smooth

Travis B. 
Rating:
5.0

The owner is a super nice guy, got me in and out quickly for both check our and check in, will definitely be returning if I ever need a rental again!

William M. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
1.0

The Price is All Wrong!!! The service was poor - the van was parked in another lot - Not even close to the parking lot of the store. The agent gave me the key with no instructions. It took much much longer than it should because I had to come back in after inspecting the other vehicle and trying to get in it and then the key didn't fit, It was the only vehicle in the lot. In the heat, I had to return and ask if she gave me the right key. She acted like I was the stupid one and said, I'll open it for you, when we went outside she noticed that it was not the vehicle and we walk behind the build to another store that had the van there, I was NOT told that I had to fill it up I thought my charge included the gas, When I finally got back. I went about 12 miles, I was told that it should have been filled up and i would be charged extra- or I could go back out and fill it, I was so late (due to her) that I just said you never told me I was to fill it, I thought I was paying for a full tank.I asked the fee and she said 4.75 extra. I got my bill and it was 60.00 (some dollars. Never again. I was to complain about the charge, They said I could go and they would finish it up, I had no Idea it would get that hight, False Advertising to say 19,99. I was a some sort of refund for this terrible service!

Kathleen N. 
Rating:
5.0

Great and friendly service

karen W. 
Rating:
5.0

Customer did not leave a comment.

HARRISON I. 
Rating:
5.0

Good

Sudharshan B. 
Rating:
5.0

Staff was very helpful and pleasant.

Alfred J. 
Rating:
5.0

I appreciate the flexibility this location provided. The representative from going postal was very kind.

Collin S. 
Rating:
5.0

Customer did not leave a comment.

PAUL I. 
Rating:
2.0

Please try to clean the van as it smell bad. I was thinking next time I will rent something else.

Nadeem M. 
Rating:
5.0

Fast and easy pickup and dropoff in the store, I had several questions and they answered everything. The truck was clean and made our move much easier. Definitely recommend renting from this store location.

Lana L. 
Rating:
4.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Goin' Postal location employees went out of their way to make my UHaul experience perfect! I found Myself in a very ludicrous position unexpectedly needing UHaul and ill prepared for the situation. They worked with me to make sure everything went perfectly and I am So very appreciative! Good job, ladies!

Sally T. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

They made it easy.

DENNIS S. 
Rating:
5.0

Friendly

sivashankaran J. 
Rating:
5.0

Customer did not leave a comment.

Danilo B. 
Rating:
4.0

Start the time as of when the trunk is picked up

Shealon L. 
Rating:
5.0

Make sure the pictures are identical to the truck itself, it seemed like there was pictures of a different truck previously to the ones I uploaded, also the key to the truck was in the wrong box.

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Very helpful

Harmeet L. 
Rating:
5.0

they are always friendly, patient and helpful and their vans clean

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Rosamarie L. 
Rating:
5.0

call center and website! couldn't choose drop off locations easily. you shoq a better rate for round trip but the website wouldn't confirm that alternative. work on the options on the website if you're not going to add call center! the people running the locations were fine. Corporate is being cheap and not fixing their issues!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

TONI N. 
Rating:
5.0

The girl behind the counter helping us was awesome!!!

patrick S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Associate was friendly and helpful

TANESHA T. 
Rating:
3.0

The mobile app did not work at this location for pick up or drop off....luckily I picked up during business hours and was able to work with people inside - but they were quite short and almost seemed as if I was interrupting their day by asking for help - i took lots of pictures when I dropped off to verify things and all worked out well with the return but your site made a big deal of using the mobile technology so to not have it work was frustrating

Tom E. 
Rating:
5.0

Very clean inside. Fast and easy.

Cora B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

- Service Person was very amicable and nice. - Equipment was clean. - I recommend this location to my friends.

Raghavendra K. 
Rating:
5.0

Customer did not leave a comment.

RAJESH KUMAR K. 
Rating:
5.0

Customer did not leave a comment.

Alton R. 
Rating:
5.0

Customer did not leave a comment.

Mario F. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO C. 
Rating:
5.0

Customer did not leave a comment.

Parthayarathy M. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
1.0

Customer did not leave a comment.

Travaine S. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Customer did not leave a comment.

Maegan L. 
Rating:
5.0

Customer did not leave a comment.

Leroy L. 
Rating:
5.0

Had what I needed on short notice, thank you very much!

DOUGLAS J. 
Rating:
3.0

Customer did not leave a comment.

Sarah R. 
Rating:
1.0

I walked in to the counter. Several vehicles in the lot. Attendant said they were all reserved. I walked outside, went on the app and reserved one. Attendant didn't even apologize for being lazy or incompetent or both. My son saw this and asked what kind of people do that.

PAUL R. 
Rating:
5.0

There was trash let in the van from the previous renter. Not that big of a deal but... That being said, the customer service was outstanding

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

COREY C. 
Rating:
5.0

Customer did not leave a comment.

Jameshia W. 
Rating:
5.0

Customer did not leave a comment.

ADEOLU A. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Seamless rental. This location is the best. Owners are amazing and I try to alway use them. Will continue renting from this location.

DOREEN R. 
Rating:
5.0

It was quick and easy!

Graciette R. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Wes C. 
Rating:
5.0

Wonderful.

KOMAIL M. 
Rating:
5.0

Great people!!

NILDA F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

FOLAJAIYE D. 
Rating:
5.0

Customer did not leave a comment.

Latarsha Y. 
Rating:
1.0

Mobile check-in ease-of-use, don't modify reservations without informing customers, update location hours for accuracy

Doug S. 
Rating:
5.0

Customer did not leave a comment.

OFER M. 
Rating:
5.0

All good

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Sachin B. 
Rating:
1.0

He was upset that I was dropping of truck and send me to a different location

Norma B. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

The folks at Goin Postal were amazing and very informative. The truck was located in a secure area at a different location and the owners of that location closed prior to 6 (their advertised time) and the Goin Postal folks had to come down to get the truck unlocked. They were great!!

Carol L. 
Rating:
4.0

Customer did not leave a comment.

Christine A. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

CAGRI A. 
Rating:
5.0

Customer did not leave a comment.

VISHAL J. 
Rating:
1.0

The women that assisted us was rude and not very helpful. She had a really bad attitude.

EILEEN S. 
Rating:
1.0

truck smelled like shit and like someone used the truck to carry manure and didnt get washed out. The truck was in poor shape and doors barely unlock/lock. I was told if I returned it the next day before closing time I will not be charged more but instead of spending $40-$50, i was charged twice that for being under the miles 50 vs the 49 i actually put on the truck. Your Fucking app didnt work and thats probably why I was charged over $100. Will never use your services again. fuck you guys,

CHAU T. 
Rating:
5.0

Customer service was great.

GABREIL G. 
Rating:
5.0

Super easy reservation, pick-up and drop-off process. I love the app.

John L. 
Rating:
5.0

Customer did not leave a comment.

MARGARITA P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

RICK B. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
1.0

The reservation expired an hour after my scheduled time AFTER I SPOKE WITH SOMEONE IN UHAUL CUSTOMER SERVICE DAYS AGO THAT TOLD ME THAT IT WOULD NOT EXPIRE THAT QUICKLY. I had to have a friend drive me to UHAUL and unfortunately we got there an hour late. Thank goodness the location was open. However, the employee told me they would be open until 4 pm.p but they closed at 2pm and I had to complete the truck return process myself. At that location cell phone service is horrible and it took forever to upload photos.

Michael G. 
No reviews have been submitted for this location.

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