My U-Haul came without the Appliance Dolly that I had ordered, which was a major disappointment. Don’t make it an option to check out a dolly if it is not available at this location. When I called to figure out how I could get a replacement dolly I was directed to check another location about 10 miles away. U-Haul customer service was not helpful in checking that the dolly would be available and once I arrived at the other location, there were no dollies available. That trip costed me 20 extra miles to pickup something that should’ve been in the truck. Also, this location’s return process is not suitable for afterhour returns. Both the app and website give you a return checklist but no option to mark your vehicle as returned. I returned my truck at 7pm on April 28th which was hours earlier than the deadline at 12am April 29th, however, the truck wasn’t officially marked as returned until April 29th at 8:30am. I wasn’t able to see if this caused a late fee but regardless, it’s not ideal to have to worry about that.
MAURICE C
Goin Postal
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frisco, TX 75035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service. Very easy process.
salman sMy experience was excellent. It was Quick and seamless experience. I would definitely recommend this location..
Jasmine LI really appreciated the service! The whole process was a breeze until I picked up the truck. The pricing felt reasonable too. overall, everything was fantastic!
Luiz DNo negative words to say about this rental location. Second time I have used them, very good experience both times!
JAMES C