Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)

139 reviews

18866 Stone Oak Pkwy Ste 103   San Antonio, TX 78258

(210) 239-1789

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 239-1789

18866 Stone Oak Pkwy Ste 103
San Antonio, TX 78258

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jenny D. 
Rating:
5.0

Customer did not leave a comment.

REINALDO M. 
Rating:
4.0

Fastest pickup of trailer I've ever experienced.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

Customer did not leave a comment.

Zahid M. 
Rating:
1.0

Customer did not leave a comment.

MARIO E. 
Rating:
3.0

Cleaner van, better instructions as to where to drop the keys, remember the included rented equipment (dolly)

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Nothing. Your customer service was impressive! You will be my go-to for truck rentals from now on. Thank you

PIERRE A. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO D. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

NILS S. 
Rating:
5.0

Customer did not leave a comment.

RIKKI R. 
Rating:
5.0

Very friendly and nice to work with.

JOSE G. 
Rating:
5.0

I like the friendliness and helpfulness of the staff

JOMELL C. 
Rating:
5.0

Excellent customer service. They made the whole process easy. Nicest and cleanest uhaul I have ever rented. I'll definitely be coming back here in the future.

DIANE H. 
Rating:
5.0

They are very kind and helpful.

KEELY P. 
Rating:
5.0

So easy to set up and get moving! I appreciated their friendly attitude and willingness

JANE L. 
Rating:
5.0

Customer did not leave a comment.

CHERYL J. 
Rating:
5.0

Customer did not leave a comment.

JONATHON S. 
Rating:
2.0

When I order a dozen pads, have a dozen pads... not six. What the hell is a $5 Safe Trip Fee? Irritating to pick up a truck and have barely more than 1/4 tank. Turned it in with over half a tank... you're welcome.

DARREN G. 
Rating:
4.0

Confusion over the furniture dolly & whether I rented two instead of one. I believe the original truck rental location in Spring Branch, Texas did NOT provided the furniture dolly that the Stone Oak location issued to me. The Spring Branch location should send the dolly to the Stone Oak location since I never received second furniture dolly from Spring Branch.

GLENN O. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

I used the U-Haul app to check out the van for the first time. It took about 30 minutes to complete all the steps. Upon return, I checked it in with the Goin Postal employee. The van was clean and full of gas ready to go. Since I picked it up before the location was open, someone from Goin Postal called me to make sure everything was ok. Great rental experience. Highly recommend.

DONALD R. 
Rating:
5.0

The staff was very pleasant and professional. Other than driving the truck for the customer, you guys were great!

ROBERT M. 
Rating:
4.0

Better maintenance and truck inspection between rentals. My truck had a nail in the right rear tire when I picked it up. Totally unacceptable to put the customer at risk.

Dominic D. 
Rating:
3.0

The uhaul was dirty when I received it, I made a note of it on the website when I checked the vehicle before leaving the location. When I dropped off the truck ahead of time, no one walked the truck with me but then charged me a cleaning fee for the mess I originally documented to uhaul. I called them immediately and complained because I have photo documentation that it was not my mess but I'm being charged for it? I have not heard back if I will get refunded but the store was quick to charge me for the mess. Clearly, they're either: charging people for the mess and not cleaning it to charge the next person OR they didn't check the truck to begin with.

JESSICA ASHLEY B. 
Rating:
5.0

Very nice shop.

KIMBERLY B. 
Rating:
5.0

Make sure they watch Dreamcatcher's "BEcause" MV daily

Rick S. 
Rating:
5.0

Customer did not leave a comment.

FELIX T. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

PEYTON W. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

GERARDO V. 
Rating:
5.0

Very helpful after my pick up location had been changed

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I have used this location multiple times and they are very professional, friendly, efficient and provide great customer service. I would highly recommend this location.

Dana M. 
Rating:
5.0

Good truck Smelled Smokey in cab but good service and good truck

SEAN H. 
Rating:
4.0

Customer did not leave a comment.

GEORGE O. 
Rating:
4.0

Excelente

MARCIELO C. 
Rating:
5.0

Everything was pretty much in order Nothing

ANTOINETTE W. 
Rating:
3.0

The staff was friendly but the truck I picked up was dirty (full of cat hair) and smelled. Also the check engine and oil light were on, it made me feel uncomfortable driving away with the truck.

STEPHANIE P. 
Rating:
5.0

This is a very nice Uhaul location. The process was quick and easy, and you have the option to check in and out on your phone. The staff was very nice and friendly. The truck worked great and so did the equipment. Thanks

DEMETRIA H. 
Rating:
5.0

Fabulous experience! Nicest staff I've ever met! Would recommend to anyone looking for a uhaul rental in San Antonio!

JENNIFERLYN D. 
Rating:
4.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Very service

YONATHAN J. 
Rating:
5.0

Great customer service!

TROY M. 
Rating:
5.0

Great service at the location on Stone Oak parkway Thanks

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Monique B. 
Rating:
5.0

Do a 3 min ride of vehicles to verify alignment & steering.

JACKQUELYNNE F. 
Rating:
5.0

Customer did not leave a comment.

Greyson D. 
Rating:
5.0

Tomas was exceptionally friendly and helpful.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

TEJASWI SRI SAI G. 
Rating:
5.0

These guys are cool.

AAMIR P. 
Rating:
5.0

Attendent at location was very helpful. He explained the contract every step of the way.

RYAN M. 
Rating:
5.0

Nothing, im fully satisfied

Marcelo Q. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
5.0

Please inform the customer of the requirement to take photo of mileage and fuel and check in at the turn in so you do not incur an additional $20 fee.

DONALD R. 
Rating:
5.0

The customer service was outstanding and I'd recommend this location as well as rent from here again!

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Nadine and her team took care of our needs fully. Very helpful, friendly, and customer service oriented.

MIRLEY B. 
Rating:
5.0

The people working at going postal were incredibly polite and helpful. They were determined to help when there was an issue with the phone pick up system. 10 out of 10 I would recommend using u-haul specifically at the goin postal stone oaks location because of the in person service they offer.

HORACIO C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Very helpful and customer friendly

SUBRATA T. 
Rating:
5.0

Nothing. Good and fast service.

Sang Hee L. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

Customer did not leave a comment.

PEDRO S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
5.0

We rented a van last January and had a great experience with Tomas, now I went to another U-Haul at 281 close to Overlook Parkway and the agent (from Puerto Rico) didn't even smiled, so I preferred to come back with Tomas, he is very kind, with an excellent attitude of service and most of all he speaks Spanish👏🏼👏🏼👏🏼 Five Star Service⭐️⭐️⭐️⭐️⭐️

LUZ MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
3.0

Customer did not leave a comment.

Ernesto V. 
Rating:
5.0

Customer did not leave a comment.

Arlo M. 
Rating:
5.0

I have never seen a uhaul so clean. The people working there were amazing and super helpful. Will rent from them every time

DEBORAH P. 
Rating:
3.0

It wasn't the location - it was the entire Uhaul app sign in system and how it DID NOT WORK. And this location sold me BLANKETS and I tried to return the unused product in its original condition and they said I had to return to a official Uhaul location - I tried to at my destination and the return was denied, as it was denied at the drop off location where they also said they could not accept returns. I won't be recommending Uhaul bc of all the challenges I have had.

RONNIE W. 
Rating:
5.0

This U-Haul site is great, so I gave it a good rating. Corporate U-Haul gets a fail on this one though. Make sure the equipment reserved is available. I blame that on U-Haul, not the site. The place I actually reserved the truck didn't even have one, after an hour on hold with corporate they transferred me to this site, which gave me the truck, but they didn't have any moving blankets. Also, the failure to give me the truck I rented and paid for well in advance caused me to get started 2 hours late.

PETER C. 
Rating:
5.0

Great service. Very helpful staff

GREG SHERWOOD H. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA G. 
Rating:
5.0

Superb customer service

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Aly E. 
Rating:
5.0

Customer did not leave a comment.

RANDY E. 
Rating:
5.0

Customer did not leave a comment.

Lindiwe H. 
Rating:
5.0

Fast and easy, to get the truck, great service .

Gabriela M. 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
2.0

They charged me an extra $92 on top of my original bill. I explained to them that I will not be paying it and I never heard back. I checked my bank account today and they had charged me an additional $70 and said that my total was $159. Not sure where all these extra charges just from as I only paid $87.87 for the truck rental, 1 appliance dolly, 1 package of furniture pads, and 1 furniture dolly. Everything came back clean and well maintained.

AUSTIN HUNTER P. 
Rating:
5.0

Be more clear about drop off location not accepting returns! This was a huge a costly inconvenience having to drive from Fredericksburg to Kerrville with my wife and babies after bedtime. Had I known that no locations in Fredericksburg were accepting returns I would have chosen a different company

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Everything was great so we don't recommend anything.

GARY S. 
Rating:
5.0

The staff was very helpful

Amani H. 
Rating:
5.0

Tomas the manager is doing a great job at this location folks. His team exercised good communication skills, with follow up phone calls. That really came in handy when you get busy moving. Keep up the good work ! We would certainly refer customers to rent from this location. Thx Mr.David Ozuna

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

RUBEN L. 
Rating:
5.0

Customer did not leave a comment.

BETZAIRA M. 
Rating:
5.0

The guy I coordinated with was super. I would highly recommend this location to others.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
No reviews have been submitted for this location.

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